Hello, don't worry about me. I left and went straight into another job, and still with Motorhomes. I thought I should become a paid member.
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Hello, don't worry about me. I left and went straight into another job, and still with Motorhomes. I thought I should become a paid member.
Welcome to MHF ChristianHello, don't worry about me. I left and went straight into another job, and still with Motorhomes. I thought I should become a paid member.
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Hello, don't worry about me. I left and went straight into another job, and still with Motorhomes. I thought I should become a paid member.
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What was your original scheduled delivery date? and what is the revised date? My Dad's most recent delivery date has been revised to the "middle of June"Wish I had seen this thread before ordering my van. Having all the same problems as previously reported . Delayed delivery dates and very poor customer service.
Is that your original delivery date? Do you have a revised date?March 6th .
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Whats the paint job like, the ones I have seen, and at shows too, look like they were painted by the apprentice teaboys' mate. And all they say well yes having problems but now using different paint shop!!That was the original date. It was delivered last week after lots of set backs. We still have on going problems will keep you updated.
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You have the van though , are there any major faults or can you get out and enjoy it ?Wish I had seen this thread before ordering my van. Having all the same problems as previously reported . Delayed delivery dates and very poor customer service.
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Having spent the last two years deliberating the purchase of a van, all the usual debates CB vs panel van old vs new. Following a visit to the NEC last October 0n 23rd November we finally took the plunge and paid our £2k deposit for a new Moto-Trek Leisure Treka with a custom backend to suit our needs, at this point delivery was to be late May. The paperwork comes through on the 3rd of December with a delivery date of the 9th June. I visit the factory on the 30th April to sort out some specific details and am informed that the 9th of June still the expected delivery date.
29th May whilst I am chasing up payment and registration details for insurance I am informed that I should have received a letter telling me that the build has been delayed and delivery should now be "mid/late July". Come the 3rd of June I finally receive a letter informing me that the completion date is now the 21st July. In the interim they are prepared to provide a loan vehicle for a weeks holiday we had booked but as that vehicle isn't fitted with a tracker I cannot get insurance for it - they agree to knock £420 of the price to cover the B&B costs.
Return from holiday to be informed that delivery has now slipped to w/c 4th August, this then slips to the 28th August at 3:30pm - ie today. We paid the balance and sorted out insurance more than two weeks ago.
12.10 today they phone to make sure we haven't left yet for the 3:30 handover meeting as the van is not going to be ready until next week, so we have lost a months tax and insurance and we could have had a September registration and delivery is a full three months later than we were originally informed - the summer has gone!
It strikes me that if Moto-Trek put as much attention into their production management as they do into their marketing / show attendance then they have a very good product, but if they treat all their customers like this then they will very quickly build up a reputation that no amount of marketing spend can correct.
Rant over!
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