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Why would I have come across unreasonable did you not read the whole story?
Yes I have read the whole story.
If it ends up in court you will tell the judge they won't sort your issues, they'll produce their email to you offering to do just that and even offering to arrange to take it to the manufacturer for you. They'll then produce your email rejecting this perfectly fair and reasonable offer using somewhat sarcastic language.
As far as the judge will be concerned they've made an offer beyond what they're obliged to make and you've rejected it for no apparent good reason. You'll then have to attempt to explain yourself to the judge's satisfaction on that point only which I don't see you will be able to do. So it's taken them a year to get to this point? You've been through it all with 3 or 4 people? So what, the judge won't be interested especially when they come up with a plausible excuse for the delay. They're offering to do it now and you're refusing. That's the position you're going to find yourself in.
Another point is it makes not one jot of difference what you consider to be warranty work. As with any other type of vehicle there is a whole list of things that are excluded from the warranty - normal wear and tear and accidental or deliberate damage are some obvious examples. Whoever does the work the manufacturer has to authorise it or the workshop won't be paid so it's not at all unreasonable for them to wish to inspect the vehicle which will always be at their premises. Refusing to let them inspect it gives them reasonable grounds to not authorise any work.
I'm sorry but demanding that another workshop, more or less of your choice, be appointed and given free reign to to whatever you want them to do is unreasonable and no manufacturer would ever agree to such a thing.
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Sealed it for me with regards to sending my motorhome back to the factory.
I work for the blue oval motor manufcturer i can take my Focus to ANY approved dealership & get it fixed, Lunars & Lowdhams whining about workshop space is not my concern goods being sold to me being fit for purpose & of merchantable quality does.
The timing of the "olive branch" email isn't lost on me however it must taken in context, surely the judge would read that too?
It doesn't matter if they're even worse than that.
If you expect them to pay for the work it's not unreasonable for them to want to verify that what you are asking for is legitimate warranty work. If they decide that they won't authorise any dealer to do it and will only accept the warranty claim if they carry out the work themselves in their factory they are perfectly within their rights to do so. You have no choice in the matter.
I don't know what field you are or were in but the first thing you learn when dealing with the general public is that customers can't be trusted. I'm sure that's not the case with you but they don't know that, for all they know this could be damage you've caused and you're trying it on. I'm sure they've seen that before many times. Getting bolshy with them tends to raise that sort of flag as well.
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I hate being taken for a mug I really do, can you not see why i'm getting bolshy?
Your answers i must admit are not to my liking perhaps you are right perhaps you are wrong can we agree to disagree?
I hate being taken for a mug I really do, can you not see why i'm getting bolshy?
Your answers i must admit are not to my liking perhaps you are right perhaps you are wrong can we agree to disagree?
Firstly, I'm not saying the dealer or manufacturer are without blame.I hate being taken for a mug I really do, can you not see why i'm getting bolshy?
I do know that if a customer of mine
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Ahhh now it makes sense
I hate being taken for a mug I really do, can you not see why i'm getting bolshy?
Your answers i must admit are not to my liking perhaps you are right perhaps you are wrong can we agree to disagree?
Firstly, I'm not saying the dealer or manufacturer are without blame.
The problem of getting bolshy is that a third party (say judge) will look at both sides dispassionately and may view "bolshiness" as refusal to accept a viable resolution.
I too hate to be seemingly taken for a mug but some defendants may endeavour to get the plaintiff to adopt this stance as it perhaps could strengthen their case if it does go to an independent third party.
Dead easy for me to say but dispassionate may be a better stance for yourself?
Best of luck in getting an acceptable resolution.
It seems that i have led to believe that i am refusing to let the dealer/manufacturer inspect, as mentioned previously i have sent them on three previous occasions a list of the problems the dimensions of the problems photos of the problems & videos of the problems now the dealer seems to wants to abrogate it's responsibility by shifting it to the maufacturer whom i've tried to deal with in the past without success.
It also seems that todays email i sent to Lowdhams negates ALL of the trials & tribulations of the last year.
I have tried to negotiate with these people they dangle the carrot & when you reach out you get clobbered with the stick
If anyones interested this is a link to my Google drive the contents of which have been sent to Lowdhams 3 times:
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Brownhills was the original supplying dealer, can't see how they could be of help.
Reading some of the other Lunar Landstar nightmares on here, one bloke being ÂŁ1200 out of pocket in solicitors fees, a position i don't really want to be in however i feel i'm being tested here & probably have no choice in taking legal action.
As I and @NickNic have said you are going to be wasting your time and money trying to convince a judge that you are in front of him or her because you cannot get the problems resolved.Whether or not the Lunar factory is inept, if you let Lowdhams deal with it at their expense you have little to lose.
Telling them to stick it is a good a saying you are unreasonable should it end up legal and you may then lose some of your potential claim.
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I have just taken a few minutes to look through the photos.
Do theses show all the faults ?.
Don't know what is wrong with the toilet.
The trim around the window apertures is pretty much standard im afraid
The roof light looks like someone forgot to remove the protective film.
The table yes there is a issue
The lockers also look like they need attending to.
If this is all there is i would take a deep breath, and take Lowdhams up on thier offer with a 2 week time scale.
Issue a small claims procedure against them. It costs very little and they have no choice but to answer or a judgement will be made against them
If anyones interested this is a link to my Google drive the contents of which have been sent to Lowdhams 3 times:
its no real good whining about it on here, go, get it sorted (one way or another ) get on wih life......
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