Jim
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Jim
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Lowdhams

1.8/5, 1.8 from 3 reviews
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Recent Reviews

  1. Ingwe
    Lowdhams, Huddersfield-
    2/5, 2 out of 5, reviewed Jul 25, 2017
    Approx date of transaction:
    June 2015
    We are motorhome newbies. We called into the Huddersfield branch in June 2015 to look at some motorhomes. We liked the big selection of vehicles and the sales staff were attentive and helpful.

    We saw a used van (3 years old, 1 previous owner) liked it and decided to buy. We agreed to collect it in two weeks time, to allow for valeting, minor repairs etc.

    On handover, we arrived at the appointed time of 11a.m. Were told van not quite ready and sent to cafe with 10% voucher. In the cafe, we met another couple who were fuming. They had come to collect a new van after trading in a caravan. They were told they had to wait until 3pm despite being told to be there for 10:00. We only had a two hour wait.

    The handover was rushed. When we asked questions about filling with water and draining for winter etc, the demonstrator was confused and then said he wasn't that familiar with our make of van. We were also only given one key when there should have been two. The missing key also had the alarm fob on it, which was vital. In the end, Lowdhams contacted the previous owner, who posted the second key and alarm fob to Lowdhams. They should have been aware that it was missing before handover. On the way home, we stopped to put in some diesel and found that the leisure battery cover was hanging open and the lock was missing. We taped it up to return home. We had to return the van and wait two weeks for them to order and fit a new lock to the leisure battery cover.

    After our first trip, we found that the hab door wouldn't lock with the fob. Then it wouldn't lock with the key either. We had to leave the van unlocked. Rang Lowdhams and the service woman we spoke to, suggested we were " doing it wrong" . Eventually, after us getting cross, they agreed to send someone to collect the van. When we went to collect the van, after the repair, they explained that there had been a fault but it was now fixed. This 'fix' was temporary. As soon as we got home, it failed to lock.

    We rang and complained and were told to book it in and to leave it for two weeks. We did so. On the day before we were due to collect the van, we rang to check whether the problem had been sorted. We were told that the electrician hadn't yet had the opportunity to inspect it. They would need the van for another week. This was really inconvenient as we had planned a trip away.

    To cut a long story short, they didn't fix it and we ended up arguing with Lowdhams' service staff, whose attitude was that we were just not locking it correctly and that we were unreasonable to be angry that they'd had the van for 2 weeks and their electrician hadn't looked at the van and needed another week to do so.

    The result of their attitude and failure to fix the door, meant that we were no longer prepared to use them for any service or warranty work.

    It is also worth noting that Lowdhams had the ECU replaced under warranty. We also had an annual engine service carried out at the same time. We were sent a copy of the invoice from the Peugeot garage which carried out this work for Lowdhams and noted that there was reference to replacing the brake hydraulic block costing £845.41. This work, said to have been carried out, had never been mentioned as being required. Not sure what was going on there as there had been no braking problems reported by them. We weren't required to pay this, but the invoice suggested that work to this value had been carried out. A matter for the warrantor?

    Eventually, having lost all faith in Lowdhams, we got Lowdhams to send us a letter authorising any warranty work to be carried out by any approved dealer of our choice. We have found another dealer who sorted the door problem and in whom we have confidence.

    All in all, a shame that their after-sales service didn't match their sales service. Their service staff should also be trained in customer relations. Treating customers as idiots isn't constructive. There are other issues, which I will spare readers having to plough through, relating to warranties on items fitted to the van by Lowdhams, where inaccurate and misleading advice was given.
    Initial Impression:
    4.00/5,
    Helpfullness and Attitude:
    4.00/5,
    Handover:
    3.00/5,
    Dealer Trustworthiness:
    2.00/5,
    Aftersales Service:
    1.00/5,
    Would you use this company again?:
    No
    3 members found this helpful.
  2. QFour
    After 15 Years the After sales service is just as bad ..
    1/5, 1 out of 5, reviewed Jul 19, 2017
    Approx date of transaction:
    2011-04-25
    Many years ago I bought a Hymer Caravan from them. We had an accident and we asked them to do the repairs. After 6 months of phone calls and being told that parts from a foreign manufacturer can take months to arrive we were told that due to an employee ( who had been dismissed ) the parts were never ordered.

    Some 15 years later when we decided we liked a Swift Motorhome we assumed that the service must have improved or they would not still be in business. How wrong can you be. The appalling service started on the day of collection with water pouring out from underneath. We were due to go away on holiday a couple of days later so insisted that it was fixed before we left. After 1.5 hours we were told it was all sorted and not to put any water in the tank as they had used a sealer that needed to set. Well 24 hours passed and I filled it with water. Only problem was it was coming out just as fast as it was going in.

    As we had booked a campsite I decided to have a look at the repair. The plastic fittings were removed and the adaptor that fitted into the tank removed. This was just a large mass of PTFE Tape covered in Sikaflex so they had used the outer insulation and just filled the hole where the fitting came out with Sikaflex. What a mess. I removed all the pipework and put a large bung in the hole which sorted the leak. By now I had also written down numerous other faults that needed fixing.

    When I rang to book it in for the faults I was told they were very busy and it would be at least 12 weeks before they could look at it but in the mean time they needed it back so they could take some photographs so that they could get approval for the work to be done.

    Eventually it went in for repair but when I collected it there were still faults that had not been corrected because they had run out of time. It was suggested that I should book it in again and return at a later date.

    What terrible after sales service. Once you have parted with your cash they are really not that interested.
    Initial Impression:
    4.00/5,
    Helpfullness and Attitude:
    3.00/5,
    Handover:
    2.00/5,
    Aftersales Service:
    1.00/5,
    Would you use this company again?:
    No
    3 members found this helpful.
    Ingwe and PP Bear like this.
  3. The Wino
    Chausson motorhome
    2.5/5, 2.5 out of 5, reviewed Jul 18, 2017
    Approx date of transaction:
    2017-03-06
    Bought our flash 10 from them new 3 years ago. On the plus side good price and excellent handover. But once they have your cash service seems poor. A rubber bung that stops the sink lid/hob lid rattling came loose they charged for a new one a few weeks after collection. Habitation checks eye wateringly expensive and not very well done. Phoned in advance at the last one to ask for the boiler to be looked at they hadn't recorded it and suggested I had left the cover on!!!. The annual hab check is well over £300 I was sold a service plan to reduce the cost and told I could cancel at any time and get all my money back now that evidently is not true. I have put the date in the review for our latest visit. Still using them for hab checks to keep the damp warranty but wondering if its worth it or not.
    Initial Impression:
    5.00/5,
    Helpfullness and Attitude:
    5.00/5,
    Handover:
    5.00/5,
    Aftersales Service:
    2.00/5,
    Would you use this company again?:
    Yes
    4 members found this helpful.

Motorhome Dealer Details

  1. From our beginnings 50 years ago on a small three quarters of an acre site selling caravans, Lowdhams have always strived to make the “Lowdhams Difference”. Today, with two sites (one in Nottingham the other in Huddersfield), Lowdhams is the premier retailer of motorhomes and caravans in the UK. And with every motorhome or caravan we sell we strive to bring our customers an exceptional experience.

    To say Lowdhams supplies high-quality motorhomes and caravans is very true. That’s the essence of what we do – but it barely describes the complete picture.

    Our sites have become a beacon for motorhomers and caravanners everywhere. Why do they insist on Lowdhams? Because they know they can bank on sincere service, a welcoming environment and at the Nottingham branch you can even have a superb cup of expertly prepared Illy coffee!

    We’re not just passionate about motorhomes and caravans, but everything else that goes with them. We also offer a selection of accessories, awnings and parts to satisfy our customers.

    It’s not unusual to see people coming to Lowdhams to chat, meet up or even stay over on our rally field. We’re a motorhome and caravan gathering place, and we couldn’t be happier about it. Get to know us and you’ll see: we are so much more than what we sell.

    We’re passionate about sourcing the finest motorhomes and caravans, preparing them with great care, and caring for the people who buy them.

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