Lowdhams

So we retired 9 years ago, we had a Cheyenne 660EB, very nice, but we sold it and bought a villa in Spain, we missed the Van so bought a camper from Spinney, a disaster, so we sold it back to them and ordered a Mclouis Fusion another disaster, so out looking for a new Motorhome, we saw a sign for Lowdhams and went to have a look, by now we had been to 20 dealers… we saw Richard Walsh, who showed us all he had in the layout we wanted and finally the last one he showed us was the the KonTiki 794 Grand Prix. We looked at it, sat in it, laid on the bed all within 5 mins, so along came Richard ready with his sales pitch he didn’t get to start before the wife said yes we’ll have one. Caught him on the hop a bit. I don’t think he was ready for such a quick decision. So we did the paperwork, paid the deposit, got their bank details, paid for it completely and 3 weeks later on the 4th April 23 picked it up. Wow, not one complaint, not one issue. Ok I took it back a couple of weeks later the front blind kept falling down (we needed some stuff so booked in and went shopping) two mins after handing over the van, the service manager said the blind is working perfectly what’s wrong? He showed me! Oppps.. Yep you have to twist the top bar to lock it in! Silly me. First class service all the way, can’t complain at all… frankly it’s the best piece of kit I’ve been in and Lowdhams is the best dealership I’ve been to.

So, accounts show they employ administrators, and we all know sales people aren’t good at paperwork, they do they’re job and it was done well.

Day before we are due to collect, can you delay from 10 to 12, alarm and tracker not fitted. ok, arrive 12, sorry reverse camera and head unit not fitted. You can take and bring back, or collect in a few days.

left, to pick up two weeks later.

day before, asked as we had not had handover videos, finally provided when we arrived to pick up the van!

Weight was being upgraded so roadtax dropped, even though they had two weeks to sort not done!

and today checking documents, warranty paper work not completed.

one thing you can accept, but this is just total incompetence

and you would have thought having to go twice at least a bottle of wine or something would have been a nice apology.

no wonder they are having to lay off staff, probably not getting repeat clients - poor managemen!

We ordered our Sunlight T67s from Lowdhams at the 2019 motorhome show with a provisional delivery date of early February 2020.We all know what happened then so on the 3rd September we picked it up all the time being kept informed about it's progress by our salesman.
We were very happy with the deal and discount also the part ex figure offered for old van ,although it has to be said trying to squeeze extras out of them was like getting blood from a stone( or maybe I'm just a bad Negotiator?).
The hand over was one of the best I've had everything explained ,all questions answered fully no pressure to leave first class.
Unfortunately the van developed a fault on the second outing ,rang the service department sorted a time to drop the van off for repair which suited me despite the workshop being busy no fuss on problem just good service.
All in all A good experience.