Lowdhams & Lunar....A Warning

Discussion in 'Motorhome Chat' started by mitrepooc, Jun 27, 2017.

  1. mitrepooc

    mitrepooc Funster

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    We purchased a Lunar Landstar RLS from Lowdhams (Gunthorpe Nott's). The van was not brand new but nearly new 7 months with only 1000 miles on the clock. I elected to continue the manufacturers warranties as I do not trust dealer "warranties" plus Lowdhams are not Lunar dealers. After experiencing a few fairly minor issues with the habitation side mainly the furniture, I tried to contact Lunar directly hoping they would hook me up to a fairly local dealer, I was wrong, it seems Lunar's customer service is well.....zero, zilch ,nothing, nada Auto-Sleeper (my last van) it ain't.

    I then rang several Lunar dealers in Suffolk & Sussex, the 2 dealers in Sussex were NOT prepared to take my van on, the Suffolk dealer was a caravan dealer mainly & they said they would "take a look" but I would have to pay a £15.40 per hour surcharge.....WHAT! apparently Lunar do not pay the dealers "going rate" hence the surcharge, no wonder dealers do not want to do Lunar's warranty work.

    Again made contact with Lunar & they said I'd have to pay it yes really for warranty work, after getting advice that this practise was illegal they responded as they do best with....silence, yep cut me off.

    The Caravan Clubs legal advice line informed me that the manufacturer doesn't have to talk to me as my contract (purchase) is with the retailer Lowdhams. This explains why Lunar were dragging their heels shifting their responsibilities to the retailer

    I then contacted Lowdhams &....OMG... how the hell this shower makes any money is beyond me.

    Too much to write up here so take a look here like a diary:

    https://www.caravanclub.co.uk/club-...ips-advice/motorhomes/lunar-customer-service/
     
    Last edited: Jun 27, 2017
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  2. DavidG58

    DavidG58 Funster

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    I guess 'minor' will vary between us on how we get it sorted, but it does sound like you might have gone in a bit too cross in the first place, although I would imagine by the time you rewrote it for us to view you made yourself cross again :(

    I suppose Lowdhams will have a problem fulfilling warranty work on Lunar specific parts, but I would have hoped they could cope with universal components

    You haven't said how long ago you bought it, is it still inside a year old ?

    Hope you are still able to use it and not too put off


    edit - just read the link, see you bought it in April 17, so only 12 months old

    double edit - re-read you bought it April 16 7 months old then, but still less than 2 years old now if my maths are right
     
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  3. mitrepooc

    mitrepooc Funster

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    Yes I'm very cross......we poured our life savings into what we thought was a top notch conversion, seems like customer service is a dirty word in the motorhome manufacturer/retailer world.
     
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  4. hilldweller

    hilldweller Funster Life Member

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    Well you've been around here to know that there is truth in that.

    But equally I also detect many people have a really bad attitude for getting the best out of their dealer.

    For sure, the way to a good life is to be a lawyer specialising in taking on motorhome retailers. Not for them cheap 'n' cheerful Lunar, nothing but Dethleffs, Hymer and fully services pitches. Wild Camping ? That's when they open two bottles of Bolly.
     
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  5. mitrepooc

    mitrepooc Funster

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    I wasn't cross initially BTW :)
     
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  6. Lenny HB

    Lenny HB Funster

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    Have you contacted the original selling dealer, I know their contract was with the original purchaser but with this stupid UK rip off of only the supplying dealer will do warranty work I don't see how then can ignore you.
     
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  7. mitrepooc

    mitrepooc Funster

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    Brownhills was the original supplying dealer, can't see how they could be of help.

    Reading some of the other Lunar Landstar nightmares on here, one bloke being £1200 out of pocket in solicitors fees, a position i don't really want to be in however i feel i'm being tested here & probably have no choice in taking legal action.
     
  8. Lenny HB

    Lenny HB Funster

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    How do you know if you haven't spoken to them.
     
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  9. mitrepooc

    mitrepooc Funster

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    True:)
     
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  10. hilldweller

    hilldweller Funster Life Member

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    Well at least do it on the cheap via the small claims court.
     
  11. mitrepooc

    mitrepooc Funster

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    What do i claim for? the cost of the repairs? the van not being fit for purpose & not being of merchantable quality? do i sue for my money back, if yes will have to go to proper court as the van is over 10k (AFAIK that is the limit on small claims)? I don't know what to do, i keep getting advice like contact the dealer, contact the manufacturer, tell them they are in breach of their contracts etc etc all done BTW they (Lunar & Lowdhams) don't give a stuff!

    Cheers.
     
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  12. Gizmouk

    Gizmouk Funster

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    Your contract is with Lowdhams, you have no contract with Lunar.
    I think you've been exceptionally patient !
    Personally, I would stop communicating with the grunts, and go straight to the top. Send the MD of Lowdhams a "last letter before legal action" with clear expectations and timescales - if you want more of a clout, instruct a solicitor to send one.
    The day after the final day, go onto the next step: www.gov.uk/make-court-claim-for-money/overview
    You can claim for:
    • Cost of repairs
    • Any reasonable expenses (Keep a record of everything).

    The court hearing will initially be raised at the County Court closest to Lowdhams. However, it's your right (and is dead easy) to then have the hearing moved to a County Court of your choice.
    Chances are, it won't even get to Court. Once they've taken advice from someone who actually understands consumer law, they'll realise they're on ice so thin its normally referred to as water ::bigsmile:
     
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  13. hilldweller

    hilldweller Funster Life Member

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    It's really not so much "for" but what you are legally entitled to, get it wrong and you are stuffed.

    As you know your only contract is with Lowdhams and you mention a few minor hab issues. So my ignorant thought is, you send a letter to the CEO Lowdhams detailing your reasonable requests and state politely if they do not carry out the repairs you will have the repairs done and pursue them through the small claims court.

    The EU law is on your side as I believe there is an implied 6 year period when you can expect no major disasters.
     
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  14. whingyraindrop

    whingyraindrop Funster

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    If you paid anything over £100 of the purchase price by credit card then contact the credit card company and say that you wish to discuss a section 75 claim.
    Prior to doing that, read all about your rights regarding Section 75 on the Money Saving Expert website.

    Lorraine

    Ps my experience of my complaint regarding unsatisfactory and unfit for purpose goods being dismissed by the company involved, for several years, was resolved in weeks when the credit card company (MBNA) became involved. The company suddenly decided that they could resolve the issue and the faulty goods were replaced with new. It's worth using a credit card for this protection.
     
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  15. Tootles

    Tootles Funster

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    Correct. Which is why I always buy second hand vans from a Pakistani gentleman who keeps them on his council house front garden in Dewsbury. (y) Admittedly, not the most auspicious of purchasing surroundings, but we always get a brew and cakes, his family are really nice, he runs our chosen vehicle over to Lancaster freebie, and he knows that if he crosses me, he will get a swift one in the chapattis......:)
     
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  16. Lenny HB

    Lenny HB Funster

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    Only applies when the total purchase price is under £30k.
     
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  17. mitrepooc

    mitrepooc Funster

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    The van was purchased with part exchange & cash
     
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  18. mitrepooc

    mitrepooc Funster

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    Received this today from Lowdhams:

    Mr Cooper .


    I wish to try to resolve this issue for you , in order to do this I need your help.


    I have contacted the Lunar factory in Preston , who are quite happy to view your vehicle and from there they will be able to advise what they class as warranty issues and what they class as normal build quality .


    As the manufacturer of the vehicle They are the only people who can give an accurate decision as to what they class as normal or correct or faults ..




    Assuming you are willing to let Lunar inspect your vehicle . Please let me have a current list of issues that need to be viewed /resolved .


    And also advise if you wish to take the vehicle directly to Preston ,or you wish us to take it on your behalf .


    Once I have your answers ,I will then be able to proceed to resolve your issues .



    Regards

    I still cant believe the neck on these people, Preston is 240 miles from me & judging from another Lunar victim the factory is just as inept.
    Am I being unreasonable here or are Lowdhams covering their arse &/or their responsibilities over to Lunar?

    Cheers.
     
  19. andyman

    andyman Funster

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    I would take up Lowdhams offer of taking the van for you
     
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  20. Derbyshire wanderer

    Derbyshire wanderer Funster Life Member

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    Whether or not the Lunar factory is inept, if you let Lowdhams deal with it at their expense you have little to lose.
    Telling them to stick it is a good a saying you are unreasonable should it end up legal and you may then lose some of your potential claim.
     
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