8
82125
Deleted User
O.k so the place I bought my MH from less than 10 days ago sent me away in a vehicle that was in an illegal condition for the road and potentially dangerous.
In addition they've apparently done zero checks/work during the 3 weeks they made me wait to collect it (like the promised MOT, hab check, gas safety, service, valet e.t.c). Theyve obviously just ticked the boxes on the pre-purchase inspection sheet without even being in the vehicle. They have for sure knowingly not fixed things the previous private owner told them it needed when they bought it from him (ive had numerous conversations with the previous private owner as id tried to buy it from him in the first place before this MH dealership beat me to it). The Oyster dish needs a new £900 main board and doesnt even move (yet its also ticked off as working).
The list of faults, that should all of been spotted, (if theyd actually done any checks) and rectified before selling the vehicle is long and will probably cost around £3000. Given they stuck £14,000 on top of the price they actually paid for the MH from the private seller, I think they are more taking the mickey. Ironically they refused to move on their asking price too because they reeled off that they had to take in to account the cost of servicing, pre-purchase checks, mot, warranty costs e.t.c. (non of which theyve even done).
They make all the right "noises", in terms of promising to order me this and that, have someone fix things, get it MOT'd, send me the so far non-extent warranty paperwork e.t.c. but I am almost entirely certain they're just trying to keep the clock ticking to delay until my right to return it for a full refund within 30 days expires.
Its all extremely polite at the moment, and I'd like to keep it that way for now for the SLIM chance they might actually honour something or fix something.
Its a fantastic van, I have no desire to return it. All the faults are just things that any dealer with a conscience would easily and quickly put right. But having already paid £14k over the odds its a bit much to have to spend another £3k+ to put everything right myself.
This is a large, well presented MH business and not some small back street garage. They actually sell a number of MH brands from new (who I assume would be interested to hear how this seller conducts themselves representing their brand name?)
So far ive kept all conversations about my issues with the MH documented via email, (which when i asked one of their agents for they said they dont give out?! A business that doesnt give out its email address? Probably to ensure there's no written record of complaints I assume).
I've listed all the faults and taken photos of the most serious ones (mainly the tyres which are all over 10 years old, cracked sidewalls and not one of them had anywhere near enough air in. One had 20psi when i checked it the next day! N/S main and dip HID bulb is also blown and was black taped in place).
Before i end up reporting them to trading standards? What are my best options please? I just want them to honour their warranty and legal obligation so I can get on with enjoying my MH.
The dealership is 300 miles away and its unsafe and illegal to drive it back to them currently. They knew I was driving it 300 miles back to Scotland once I'd collected it and still sent me off with it in this condition. They couldnt even be bothered to top the coolant up, which was 2" below the minimum and the screenwash was completely empty too.
So far, out of the £14k mark up they put on this MH, their only outlay has been to spray blackner on the tyres and silicon on the dash to make them look shiny.
Thanks.
(and yes, I'm up at 3am because i cant sleep worrying about it!)
In addition they've apparently done zero checks/work during the 3 weeks they made me wait to collect it (like the promised MOT, hab check, gas safety, service, valet e.t.c). Theyve obviously just ticked the boxes on the pre-purchase inspection sheet without even being in the vehicle. They have for sure knowingly not fixed things the previous private owner told them it needed when they bought it from him (ive had numerous conversations with the previous private owner as id tried to buy it from him in the first place before this MH dealership beat me to it). The Oyster dish needs a new £900 main board and doesnt even move (yet its also ticked off as working).
The list of faults, that should all of been spotted, (if theyd actually done any checks) and rectified before selling the vehicle is long and will probably cost around £3000. Given they stuck £14,000 on top of the price they actually paid for the MH from the private seller, I think they are more taking the mickey. Ironically they refused to move on their asking price too because they reeled off that they had to take in to account the cost of servicing, pre-purchase checks, mot, warranty costs e.t.c. (non of which theyve even done).
They make all the right "noises", in terms of promising to order me this and that, have someone fix things, get it MOT'd, send me the so far non-extent warranty paperwork e.t.c. but I am almost entirely certain they're just trying to keep the clock ticking to delay until my right to return it for a full refund within 30 days expires.
Its all extremely polite at the moment, and I'd like to keep it that way for now for the SLIM chance they might actually honour something or fix something.
Its a fantastic van, I have no desire to return it. All the faults are just things that any dealer with a conscience would easily and quickly put right. But having already paid £14k over the odds its a bit much to have to spend another £3k+ to put everything right myself.
This is a large, well presented MH business and not some small back street garage. They actually sell a number of MH brands from new (who I assume would be interested to hear how this seller conducts themselves representing their brand name?)
So far ive kept all conversations about my issues with the MH documented via email, (which when i asked one of their agents for they said they dont give out?! A business that doesnt give out its email address? Probably to ensure there's no written record of complaints I assume).
I've listed all the faults and taken photos of the most serious ones (mainly the tyres which are all over 10 years old, cracked sidewalls and not one of them had anywhere near enough air in. One had 20psi when i checked it the next day! N/S main and dip HID bulb is also blown and was black taped in place).
Before i end up reporting them to trading standards? What are my best options please? I just want them to honour their warranty and legal obligation so I can get on with enjoying my MH.
The dealership is 300 miles away and its unsafe and illegal to drive it back to them currently. They knew I was driving it 300 miles back to Scotland once I'd collected it and still sent me off with it in this condition. They couldnt even be bothered to top the coolant up, which was 2" below the minimum and the screenwash was completely empty too.
So far, out of the £14k mark up they put on this MH, their only outlay has been to spray blackner on the tyres and silicon on the dash to make them look shiny.
Thanks.
(and yes, I'm up at 3am because i cant sleep worrying about it!)
