Lying ba@tards this is now becoming a total trust breakdown, cannot wait to see their reply to me.That information is completely and utterly untrue. Shame on them for this embarrassing episode .
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Lying ba@tards this is now becoming a total trust breakdown, cannot wait to see their reply to me.That information is completely and utterly untrue. Shame on them for this embarrassing episode .
Had you phoned to cancel membership renewal ? This is an absolute shambles from an organisation where it appears they are making up the rules as they go along.Just been advised that mine is on its way
A shambles indeed and an example of how not to try and compensate customers .Had you phoned to cancel membership renewal ? This is an absolute shambles from an organisation where it appears they are making up the rules as they go along.
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Did you get details of who refused you? It would be very useful to collate the responses so we can have the evidence to show them that they really need to get a consistent act together. Is this PR nightmare just a reflection of the management structure of exec and local committees who make decisions.I have just called 10 mins ago and got a firm no, even after getting quite frustrated. I was told to email with my complaint. When I got on line trying to find email address, I joined a webchat, had to wait a few mins for someone the other end. Said we had just auto renewed and understood there was a free night voucher to be claimed due to site closures during the last 12 months. Straight away offered voucher thanking us for our renewal asked for membership no and 1st line of address. All done.
Seems like a PR nightmare, giving to some and not others.
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I have just called 10 mins ago and got a firm no, even after getting quite frustrated. I was told to email with my complaint. When I got on line trying to find email address, I joined a webchat, had to wait a few mins for someone the other end. Said we had just auto renewed and understood there was a free night voucher to be claimed due to site closures during the last 12 months. Straight away offered voucher thanking us for our renewal asked for membership no and 1st line of address. All done.
Seems like a PR nightmare, giving to some and not others.
Well my Chat operator was Lynn and as we know she said 'yes'This is crazy , I was also asked for my membership number and first line of address but still told by Jill I wasn't getting a voucher . I have sent an e-mail asking for an explanation . As already mentioned this is a PR nightmare but keeps me occupied during lockdown I suppose . I would be interested if it is only Jill who is turning everyone down and telling porkies .
Done. Thanks. Hope it helpsPost your experience here if they refuse a voucher . Every negative review gets a personal response .
Caravan and Motorhome Club (previously The Caravan Club) is rated "Great" with 3.8 / 5 on Trustpilot
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Sorry no, did give name I failed to write it down...she did speak to her line manager to check as I pressed her, but could/would not transfer me so I could speak to her as she was working from home...Did you get details of who refused you? It would be very useful to collate the responses so we can have the evidence to show them that they really need to get a consistent act together. Is this PR nightmare just a reflection of the management structure of exec and local committees who make decisions.
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Cannot see any good reviews on Trust Pilot going back to August 2020. The standard replies from the ‘Club’ spout the WiFi upgrade, site upgrades and discounts from 3rd parties Are taking the p@ss and is getting boring, as though they haven’t reviewed what’s going on and don’t care what current membership thinks.Related to Trustpilot ^^
There's also a fair amount of recent positive CAMC feedback, odd?
tbf, other than premium pricing, until this PR balls up, the kevenh's do have a good experience with CAMC in their <2yr of Motorhoming.
Have you got a filter on?Cannot see any good reviews on Trust Pilot going back to August 2020. The standard replies from the ‘Club’ spout the WiFi upgrade, site upgrades and discounts from 3rd parties Are taking the p@ss and is getting boring, as though they haven’t reviewed what’s going on and don’t care what current membership thinks.
it is a business classic, that it is cheaper to retain a customer than find new ones, they really need to start thinking about the membership and what is fair to them.
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But we know that is not true . I wonder if staff are all working from home and individually have no idea what others are doing . We need a conspiracy theory to add to this as it reads better than utter incompetence . I think I was refused because I am a white ,hetrosexual , male OAP, who was born in Norfolk . Does anyone else fit into any of those categories ?Hi Mr. and Mrs. White. Thank you for renewing your membership. We were offering a site night voucher to members who were having to cancel their membership due to covid related reasons to persuade them to renew. This offer has recently come to an end but we are looking into other initiatives in the future. ^Iain
I’ve just spoken with them, this is the reply?
No I just used the link on 103Have you got a filter on?
Or are we writing about different positive reviews?
View attachment 470748
I also can confirm free voucher nothing to do with cancellation.Yes I can confirm I phoned in February 2021 having renewed my membership in September 2020 . I asked if there was a possibly of getting few months free on my membership and was offered a voucher without hesitation .
This offer has recently come to an end
I have spoken to my supervisor and this offer was for members
My bad . I had the “ crappy “ filter on to only look at the bad reviewsNo I just used the link on 103
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How about utter incompetence and a conspiracy theory ? This has to be one of the poorest examples of a public relationship exercise I have ever witnessed . Do they presume the democratic of the club are too old to communicate on social media and forums and that people won’t see the inconsistent approach . CAMC management need to grow a pair and issue a voucher to every member who has been with them throughout the pandemic . People with over 20 years membership being told by a chat box that they are not worthy of a free night away . DisgracefulBut we know that is not true . I wonder if staff are all working from home and individually have no idea what others are doing . We need a conspiracy theory to add to this as it reads better than utter incompetence . I think I was refused because I am a white ,hetrosexual , male OAP, who was born in Norfolk . Does anyone else fit into any of those categories ?
Yes I got the same oneAnybody else just got in their email entitled "We look forward to welcoming you back"?
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