Steve and Denise
LIFE MEMBER
Well here we are our van now 6 months old and its just been back into Lowdhams for 2 weeks to have things put right that should have been addressed prior to us collecting it back in May.
Well it only gets worse incompetence is being polite one thing was to replace the floor hatches they did 3 and are still waiting for the other 3, just as well really as one of the new hatches was so tight we could not pull it up so went back to a very embarrassed service advisor and asked him to do it,
after he went red faced trying to lift it he had to resort to using a piece of wood through the next floor locker to force it out. I said leave it I will sort it out properly when I get home.
As for the media/satnav still not working they have offered to remove this from the dash and send it back to Hymer who in turn will send it back to Zenec at a guess. This should be 4 to 6 weeks with a big hole in the dash with no radio/cd or rear view camera (insurance specified).
The other bits are not worth mentioning as I have done most of them myself as I wanted it done right.
Still happy with the van I did not expect to spend all that money and then have to start fixing bits myself.
So if you are thinking of buying a new motorhome from Lowdhams make sure it all works before you pay as it will not be corrected later.
Well it only gets worse incompetence is being polite one thing was to replace the floor hatches they did 3 and are still waiting for the other 3, just as well really as one of the new hatches was so tight we could not pull it up so went back to a very embarrassed service advisor and asked him to do it,
after he went red faced trying to lift it he had to resort to using a piece of wood through the next floor locker to force it out. I said leave it I will sort it out properly when I get home.
As for the media/satnav still not working they have offered to remove this from the dash and send it back to Hymer who in turn will send it back to Zenec at a guess. This should be 4 to 6 weeks with a big hole in the dash with no radio/cd or rear view camera (insurance specified).
The other bits are not worth mentioning as I have done most of them myself as I wanted it done right.
Still happy with the van I did not expect to spend all that money and then have to start fixing bits myself.
So if you are thinking of buying a new motorhome from Lowdhams make sure it all works before you pay as it will not be corrected later.