Lowdhams Warranty Update (1 Viewer)

Steve and Denise

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Sep 26, 2011
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Well here we are our van now 6 months old and its just been back into Lowdhams for 2 weeks to have things put right that should have been addressed prior to us collecting it back in May.

Well it only gets worse incompetence is being polite one thing was to replace the floor hatches they did 3 and are still waiting for the other 3, just as well really as one of the new hatches was so tight we could not pull it up so went back to a very embarrassed service advisor and asked him to do it,
after he went red faced trying to lift it he had to resort to using a piece of wood through the next floor locker to force it out. I said leave it I will sort it out properly when I get home.

As for the media/satnav still not working they have offered to remove this from the dash and send it back to Hymer who in turn will send it back to Zenec at a guess. This should be 4 to 6 weeks with a big hole in the dash with no radio/cd or rear view camera (insurance specified).

The other bits are not worth mentioning as I have done most of them myself as I wanted it done right.

Still happy with the van I did not expect to spend all that money and then have to start fixing bits myself.

So if you are thinking of buying a new motorhome from Lowdhams make sure it all works before you pay as it will not be corrected later.
 
Jul 25, 2017
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Sorry to hear of your issues. You would have thought they would have sorted by now, with the advent of Internet it's very easy for anyone to check on suppliers before they buy. They should be moving heaven and earth to get good feedback. Guy in next village to us bought a Chausson from them and will not go back to them now
Hope all gets sorted quickly!

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Feb 24, 2013
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the 2 major things are not really Lowdhams fault, I have no bias for them BTW just looking in on it from a business perspective, it must be very hard for them giving warranty on parts like this, is this a brand new MH or new to you?

it is bad luck for the sat nav to fail, daft design to have so much in one piece of kit though maybe, but was that a Hymer fit?

the hatches seemed odd when you reported them on another thread, is that poor materials or poor design, either way not really Lowdhams fault or under their control, although I would be as pissed as you if they tried to pass it back fixed with a stuck hatch :mad:

the big issue comes under what used to be called PDI, not sure they get them now, or that they are worth it if they do if they miss the obvious

hope it gets sorted though, think positive you could be paying for it yourself :)(y) although at least it would be done by now I guess o_O
 
Jul 25, 2017
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Sorry don't agree with above. They took the money, they represent Hymer they should sort. If my cars sat nav fails I don't blame Denso its Jaguars problem. If they can't represent or sort issues they should stop selling items they are not qualified to fix!
 
Feb 24, 2013
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Sorry don't agree with above. They took the money, they represent Hymer they should sort. If my cars sat nav fails I don't blame Denso its Jaguars problem. If they can't represent or sort issues they should stop selling items they are not qualified to fix!

missing my point slightly, it is not really the fault of the supplying dealer that a component fails, nobody can really be expected to be an expert on all the components in a modern MH

however I would expect them to be getting full back up from the manufacturers to enable them to supply replacements / support as needed with reasonable urgency

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Last edited:
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Steve and Denise

Steve and Denise

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I am not sure about it not being a fault of Lowdhams David the van was new in May of this year factory fit satnav.

Lowdhams had the profit from the sale of this van and insisted they fit the new floor hatches as not to void warranty:ROFLMAO:.
I would have been happy to do all repairs myself but they made me wait till 2 weeks ago for them to fit these few bits and still cocked it up and yes a PDI was paid for as with all new vehicles and I paid for it.

I do not want to bore you all with the list of daft things that had been missed as I rectified them over time I am not a moaning t++t and will probably just buy a new unit and fit it just to get rid of the problem which is what they should do.
 
Feb 24, 2013
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I am with you Steve on the frustration side of things, I was only trying to put another slant on the predicament the dealer is in, my company fits equipment on site and there is nothing worse than a faulty unit, always costs us much more then we made to put it right o_O

the hatches seem really odd, you would think that a whole batch would have had the same issue, its one thing on mine that hasn't gone wrong :) but only because mine was made with no underfloor storage o_O

hope it gets sorted soon, or at least in time for your next trip (y)(y)

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Jun 30, 2011
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Got to say they have a terrible reputation Lowdhams, hear shocking reports about the company, wouldn't have nothing to do with them, time and time again you hear people going mad about them.
 

Xabia

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If I were in your position I would be complaining to Hymer in Bad Waldsee. They don’t like their reputation being affected by dealers who don’t operate to their high standards.

I live within 5 miles of them but wouldn’t buy a vehicle from them, my daughter in law’s father had terrible trouble getting them to sort issues on his within warranty caravan.

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Theonlysue

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Not long enough!
I don't understand why lowdhams just can't order a new sat nav and replace the old one. No reason why it should take this length of time to resolve.
 
Jul 25, 2017
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"missing my point slightly, it is not really the fault of the supplying dealer that a component fails, nobody can really be expected to be an expert on all the components in a modern MH"

Sorry don't agree with your comment above, they are representing the manufacturer and as such should have the correct trained staff and technical equipment to service and fault diagnose in line with manufacturers requirements. They will be supplied with all service and technical data for the vehicle . No car sales is direct manufacturer they are agents and as such are trained to service and repair the vehicle range. In this case not only could they not fit the hatch correctly(note they insisted they fit to maintain warranty) but did not even check before handing over to customer that it was to the required standard. Think the op needs to complain direct to Hymer detailing the whole story, maybe then they will react and look closely at their representation to ensure they are providing service to the correct level

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canopus

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I don't understand why lowdhams just can't order a new sat nav and replace the old one. No reason why it should take this length of time to resolve.

You've got all this to look forward to Sue with your chosen dealer. IMO the majority of MH dealers are all as bad. :mad:
 
Feb 24, 2013
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"missing my point slightly, it is not really the fault of the supplying dealer that a component fails, nobody can really be expected to be an expert on all the components in a modern MH"

Sorry don't agree with your comment above, they are representing the manufacturer and as such should have the correct trained staff and technical equipment to service and fault diagnose in line with manufacturers requirements. They will be supplied with all service and technical data for the vehicle . No car sales is direct manufacturer they are agents and as such are trained to service and repair the vehicle range. In this case not only could they not fit the hatch correctly(note they insisted they fit to maintain warranty) but did not even check before handing over to customer that it was to the required standard. Think the op needs to complain direct to Hymer detailing the whole story, maybe then they will react and look closely at their representation to ensure they are providing service to the correct level

we are both on the same hymn at least, just singing a slightly different tune :)(y)

Hymer supplied the replacement hatches that still didn't fit, Hymer fault not dealer, crap dealer though to fit them still and not notice or even worse it appears notice and not say anything :(, lets really piss off the customer who doesn't notice till he gets home :mad:

I stand by my first comment, a MH is made up of different manufacturers parts far more so than a car, it is neither Hymers fault nor the dealers if say the Alde heating packs up, it is however their responsibility to sort it, all the dealer can then do is report back to manufacturer and wait, they should though report such things immediately as should the manufacturer report back

What would be a serious dealer issue is if they found, or worse missed a problem at PDI and still let it go out

I am totally supportive of Steve and not the dealer here BTW, just joining the conversation with a very slightly different take on things

I am yet to find a MH dealer or brand specialist who really knows their onions, it does seem we generally know as much or more then they do :( wouldn't be so bad if it was only the salesmen, but it seems to be the service depts. as well

I have a Hymer but do not rate their support of a dealer to a query of mine, luckily only a clock, they offer a different unit as replacement now as mine no longer made, although still fitted in 2015 o_O the new clock has a totally different text style and fits alongside 2 other independent units and would look awful. But the real issue is it is too big for the hole already cut in the wood panel, Hymer were most miffed to be told I wasn't happy saying I should be grateful they had found an alternative. But it doesn't f&&&ing fit :mad::mad: as I said thankfully only a clock I don't even need
 
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Steve and Denise

Steve and Denise

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If its any consolation Steve, they still haven't sold your old van yet, six months on. :eek:

It would probably help if they got the description right 6 berth 180 euro 5 and not 4 berth 160 but it does not surprise me.(y)

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swanseajack13

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@SteveandDenise I did not tell the dealer about the problem about my m/h at first I sent emails the germans but they were shit did not won't to know had to go back to the dealer in the end and they are also shit we can not get the heating to the front of our m/h now and the water running down the windscreen is a joke ray xx lol still lol also found out they bombed our local chippy this what I think :lips:my:moon2:

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138go

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It's the standard of the work carried out by the Dealer thats at fault. Why fit something if it's evidently wrong. Why don't they supply a replacement SatNav while yours is away mainly because they cannot be bothered to stock parts as they would have to spend money on them. Repairs and Service don't bring them anything like the profit they get from new vehicles so why bother expanding the dept and putting in some extra staff when you can just get a group of these guys in ..

safari_5.jpg


They work for a few bananas an hour ...

Loads of warnings on here about their crappy service and off hand attitude to customers and its been going on for years. All looks very good when the punter goes in but it changes very rapidly once you sign on the dotted line.
 
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Steve and Denise

Steve and Denise

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Sep 26, 2011
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It's the standard of the work carried out by the Dealer thats at fault. Why fit something if it's evidently wrong. Why don't they supply a replacement SatNav while yours is away mainly because they cannot be bothered to stock parts as they would have to spend money on them. Repairs and Service don't bring them anything like the profit they get from new vehicles so why bother expanding the dept and putting in some extra staff when you can just get a group of these guys in ..

View attachment 197523

They work for a few bananas an hour ...

Loads of warnings on here about their crappy service and off hand attitude to customers and its been going on for years. All looks very good when the punter goes in but it changes very rapidly once you sign on the dotted line.

Yes I recognise them now but I only saw 2 at the time I think he was the wages clerk he had a bunch of bananas.

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Gorse Hill

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Hymer openly advertise essential spares delivered throughout Europe within 24 hours, non essential spares within 48 hour so Lowdhams have no reason not to be able to sort it withing a few days.
Sales talk Lenny, saying and doing are completely different things.
Personally I think it’s unfair to blame dealers when most of the time its a manufacturing fault out of there control, however I accept sometimes the dealers are to blame
 

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