RowleyBirkinQC
LIFE MEMBER
Well, whomever they were, they were right on the money based on my recent experience!
We have a L185DRS TV purchased circa 2 to 3 years ago, with which we use the inbuilt FTA satellite receiver. The problem we had was having tuned the Satellite channels, when the TV was then placed in standby or powered off, it would then lose the audio whilst retaining the picture when subsequently turned back on. Most annoying, as I then had to retune the channels again to restore audio. There was also an intermittent low audio "hum" from the TV.
Called Avtex, despite my lack of receipt/proof of purchase, they picked up the TV by courier on the Monday, tested it, replaced the main board, and then tested it some more. Received the TV back by courier on the Thursday and it seems to be all fixed now. This was undertaken without any contest and FOC to me (despite lack of receipt, although I probably had registered it via interweb).
This level of customer service has made me very happy, thank you Avtex!
We have a L185DRS TV purchased circa 2 to 3 years ago, with which we use the inbuilt FTA satellite receiver. The problem we had was having tuned the Satellite channels, when the TV was then placed in standby or powered off, it would then lose the audio whilst retaining the picture when subsequently turned back on. Most annoying, as I then had to retune the channels again to restore audio. There was also an intermittent low audio "hum" from the TV.
Called Avtex, despite my lack of receipt/proof of purchase, they picked up the TV by courier on the Monday, tested it, replaced the main board, and then tested it some more. Received the TV back by courier on the Thursday and it seems to be all fixed now. This was undertaken without any contest and FOC to me (despite lack of receipt, although I probably had registered it via interweb).
This level of customer service has made me very happy, thank you Avtex!