Unresolved power issue - heading to Concorde factory for fix - hopefully!!!

Discussion in 'Motorhome Chat' started by Southdowners, Apr 16, 2018.

  1. Southdowners

    Southdowners Funster

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    Some of you may know that we have a problem with our power systems... thanks to those here who tried to help out yesterday by the way.

    After another night where all power was shut down by the Voltmaster we’ve decided to bite the bullet and head to the Concorde factory. They know we’re on our way and so hopefully we’ll get everything fixed tomorrow... fingers crossed!

    Wish us luck !!!!
     
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  2. Robert Clark

    Robert Clark Funster Life Member

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    Good luck with that, will be interesting to see what the actual problem is
     
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  3. Theonlysue

    Theonlysue Funster Life Member

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    Best place to go i would have thought.
     
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  4. Southdowners

    Southdowners Funster

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    Yes, it will. The guys at Southdowns said to sort the Voltmaster out would necessitate a computer recalibration, etc and not something that could be sorted at a random garage. We’ve also got a couple of other problems which we hope to have rectified at the same time.

    Will keep you posted
     
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  5. canopus

    canopus Funster Life Member

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    Hope your wallet's full. :eek:
     
  6. Southdowners

    Southdowners Funster

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    It’s under manufacturer’s warranty... thankfully!
     
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  7. haganap

    haganap Funster Life Member

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    I just love the way that you are going to just "shoot off to Germany" to get them to fix it.

    Us motorhome owners are truly truly mad...

    All that money we spend and you are taking it on a journey to them to get sorted, In any other industry in the world for example...

    A TV broke--- would you take it back to China?
    A Double Glazing unit failed-- Would you take it up Warrington to Pilkington Glass?
    Your Mercedes car broke--- would you take it back to Germany?
    Or Even you Hyundai, would you take it back to Korea perhaps?

    I think we all know the answer is no.... But despite spending probably 4 times the most expensive item on the above list, we head on down with our eyes fully open to the factory that built it. We are insane... completely insane yet we let even the manufacturers of the most luxurious high ticket items treat us all this way and we seem to just "love it".

    I am not being critical as I would do and am doing exactly the same.... but we are just mad, the industry is truly bonkers that we should consider this course of action. For the money we spend they should be flying someone over with a tool kit and a remedy....

    Best of luck with your trip,
     
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  8. Southdowners

    Southdowners Funster

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    I agree it sounds bonkers... but the thing is that we’re already in Germany so it’s a journey of 200 Miles. It is out of our way but we just want get it sorted as it’s a PITA and not something we can put up with.

    We’re on a six weeks trip and have the Concorde Hillmelfhart get together planned as part of it. So we’ll be going there again in a month or so... just as well that the roads are fantastic! :D
     
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  9. funflair

    funflair Funster Life Member

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    Stay there and get front row for the "himmelfahrt"

    Martin
     
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  10. Southdowners

    Southdowners Funster

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    Ha ha! :D

    We arrived a while back. There’s a nice place to stay overnight adjoining the factory. We’re parked next to a massive Liner... feeling a bit insignificant!!:LOL:

    Hopefully we’ll only have to stay a short time and then recommence our tour.
     
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  11. funflair

    funflair Funster Life Member

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    :LOL: we have stayed there(y) enjoy your bread buns.

    Martin
     
  12. Southdowners

    Southdowners Funster

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    Bread buns??? Do they deliver breakfast? :D

    We’re parked by the cemetery and, apart from road noise, it’s a pleasant spot.
     
  13. funflair

    funflair Funster Life Member

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    ;)
     
  14. mike mcglynn

    mike mcglynn Funster Life Member

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    A fitter I used to work with had a similar problem with a new model twin turbo Saab that he had just bought, it would suddenly stop and the local dealer could not sort it out ,So Saab sent two engineers over to inspect it and fix it which they did after a week or so, in the meantime they updated everybody involved and made all the people who had bought this new model aware of a problem that could arise and arranged for a fix asap .So why cant all manufacturers do the same when these kind of problems arise .
     
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  15. hilldweller

    hilldweller Funster Life Member

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    You mean the ones that have not gone bankrupt !

    Is that where SAAB went wrong ?
     
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  16. Southdowners

    Southdowners Funster

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    Bread rolls delivered!! :D
     
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  17. Mr Chrysalis

    Mr Chrysalis Funster Life Member

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    SAAB ceased trading because the SAAB management refused to comply with GM ( who owned them) when they demanded using cheaper lower quality components.
     
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  18. Mr Chrysalis

    Mr Chrysalis Funster Life Member

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    It is really good that suppliers like Concorde will “fit you in” at a time that suits you, rather than having to wait several months for an appointment at a UK dealer. I hear that Rapido, Hymer and others also do the same. Is that right?
     
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  19. Southdowners

    Southdowners Funster

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    We’re just waiting to see whether they can fit us in today. We were told yesterday by Southdowns that the guys at Concorde knew we were coming and we wouldn’t be turned away... hopefully that’ll be the case. We had no real option other than to get things sorted out as we would have been unable to continue with our trip as things were. When the power goes down it means we can’t even get out of the vehicle as everything relies on being powered - a real PITA. Hopefully it will be sorted by hooking up to a diagnostic computer and recalibrated. Fingers crossed!

    I don’t know about the other manufacturers’ availability at short notice. I’d hope that they’d allow enough slack in their programme to allow for urgent cases.

    Will let you know how we get on.
     
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  20. haganap

    haganap Funster Life Member

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    Err, no, Trust me it's not

    Again, not true. Most UK dealers are quick of the mark because they are UK based. I had a friend who had an Autotrail with some amazing electrical gremlins. It went Dealer- cant fix- Up to Manufacturer-fixed- back to manufacturer- fixed- back again- fixed------technician from pioneer---properly fixed..... It's not just Germans you know. The fact that there are many more UK dealers dealing with Brit vans in the UK does give you some hope.

     

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