Unresolved power issue - heading to Concorde factory for fix - hopefully!!! (1 Viewer)

[JockandRita]

Our vehicle is ready!!! So efficient! Apparently it was a software problem.

Nice one.
Did they give a reason why the issue couldn't have been sorted out at the UK dealership?

Cheers,

Jock.

 

[tacr2man]

Nice Stellplatze at Bayreuth by the Thermebad (approx 60K) nice town plenty to see

 

[zac]

Nice one.
Did they give a reason why the issue couldn't have been sorted out at the UK dealership?

Cheers,

Jock.

That would be something i would be interested in although to be fair i would also just be glad it was sorted. We were tempted with a larger vehicle before we got ours last year but decided against it even though i knew i was taking my hgv. It would of meant more planning which is something i am rubbish at as normally we just play it by ear so to speak, our vehicle is not small by any means at 28ft but it is very small compared to the others. Glad that you have got it sorted as i know what a pain having issues can be.

Now go and relax

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[canopus]

Nice one.
Did they give a reason why the issue couldn't have been sorted out at the UK dealership?

Cheers,

Jock.

It probably could have been sorted at Southdowns, but seeing as they were in Germany, it made sense to 'go to the horses mouth' as they say, or at least thats how I read it. They are going to them Himmelfahrtstreffen at Aschbach.

 

[Southdowners]

Canopus is right. We are in Germany.

Initially we called Southdowns and spoke at length to them about the issues we were having. They diagnosed the problem correctly and told us the only way to resolve it was to get the vehicle plugged into a computer to diagnose what was wrong and put it right. We arrived yesterday evening at the Concorde factory and our issue was resolved before 2pm today. I think that's brilliant service.

We didn't really have an option other than to get it fixed as it was not something we could have continued the trip with.

Anyway, full marks to both Southdowns and Concorde - the situation is now resolved and we are now on our way again!

 

[JockandRita]

Canopus is right. We are in Germany.

Initially we called Southdowns and spoke at length to them about the issues we were having. They diagnosed the problem correctly and told us the only way to resolve it was to get the vehicle plugged into a computer to diagnose what was wrong and put it right. We arrived yesterday evening at the Concorde factory and our issue was resolved before 2pm today. I think that's brilliant service.

We didn't really have an option other than to get it fixed as it was not something we could have continued the trip with.

Anyway, full marks to both Southdowns and Concorde - the situation is now resolved and we are now on our way again!

Apologies @Southdowners. I wrongly thought the problem first occurred in the UK, and then again whilst in Germany, hence my question re the UK dealership.

Anyway, glad to see that you are all sorted now, and can enjoy the rest of your tour.

Safe travels.

Jock.

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[stewartwebr]

Great to hear you are back up and running. For what its worth I would have done exactly the same, especially since you were so close. They are the experts and have access to required spares. Unfortunately, I have had to make trips from Scotland to Germany before due to having no other choice.
MORELO factory is at the other side of town, about 4 miles away. Nice showroom and nice free café if you have a few spare hours to kill.
Safe travels and enjoy the rest of your time in Germany.

 

[Southdowners]

Thanks for the good wishes!

Spent a restful night - muchly relieved not to have a power down overnight!

Germany is beautiful - we’re in Bavaria at the moment and are really looking forward to exploring and, hopefully, fly fishing!

 

[Blue Knight]

I'm chuffed that it has worked out well for you guys and quickly too.

That said, it would be nice if the UK Dealer Network (all brands) was able to replicate a similiar service to which you've just received.

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[hilldweller]

That said, it would be nice if the UK Dealer Network (all brands) was able to replicate a similiar service to which you've just received.

And if it happened in Morocco ?

Don't these designers ever see the big picture ?

At lease engine designers have come up with limp mode.

 

[funflair]

I'm chuffed that it has worked out well for you guys and quickly too.

That said, it would be nice if the UK Dealer Network (all brands) was able to replicate a similiar service to which you've just received.

To be fair I think the UK dealer would and could have sorted this if the customer had been in the country

Martin

 

[funflair]

And if it happened in Morocco ?

Don't these designers ever see the big picture ?

At lease engine designers have come up with limp mode.

My thoughts exactly Brian, I want our next van to be "simple" when I say that I don't mind some toy's but I don't want them taking over the playpen.

Martin

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[Southdowners]

Yes, it really does leave you stranded when electronic gizmos go down. Unless you have access to the relevant computer to reboot the system you simply can't do anything. We read and re-read the information leaflets till our heads hurt but to no avail.

As I said earlier, we couldn't even get out of the vehicle! The door and the big front windows are electric and of course both failed. We found out afterwards that there's an emergency door opener behind the shelving on the interior of the door but that was after my husband had to get out of the bedroom window backwards and drop down to the ground. I don't know how far he dropped but I guess it was around 10 foot and he had an ankle replaced only two months ago! Luckily he got away with just bruising to his chest and arms. The brochure we were given when we bought the vehicle had a diagram for a previous model with the emergency handle in a totally different position. Oh well, we know where it is now!

I don't think we'll be going to Morocco because of insurance cover but I think had this happened there we would have been really inconvenienced.

 

[DBK]

Canopus is right. We are in Germany.

Initially we called Southdowns and spoke at length to them about the issues we were having. They diagnosed the problem correctly and told us the only way to resolve it was to get the vehicle plugged into a computer to diagnose what was wrong and put it right. We arrived yesterday evening at the Concorde factory and our issue was resolved before 2pm today. I think that's brilliant service.

We didn't really have an option other than to get it fixed as it was not something we could have continued the trip with.

Anyway, full marks to both Southdowns and Concorde - the situation is now resolved and we are now on our way again!

It shouldn't be necessary to physically connect the vehicle to a computer. I know with some agricultural plant they can be remotely connected to the factory through a mobile phone link and diagnosis and presumably software fixes carried out.
But this hasn't reached MHs - yet!
Glad all is sorted.

 

[Southdowners]

I wonder why motorhome manufacturers don't do the same. It would save a lot of inconvenience to customers and dealerships.

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[Coastal Cruiser.]

Same as some of the excavators I have had, they report back to the service depot with any problems or when a service is coming up.
Wouldn’t think it would be that hard/expensive to apply the same system to M/Hs.

 

[Xabia]

It shouldn't be necessary to physically connect the vehicle to a computer. I know with some agricultural plant they can be remotely connected to the factory through a mobile phone link and diagnosis and presumably software fixes carried out.
But this hasn't reached MHs - yet!
Glad all is sorted.

I had a problem with my Robomow automatic mower, phoned the dealer in Lincoln, heconnected to the mower via my iPad, sorted the software glitch and all fine afterwards. If it can be done with a £1,200 mower I can’t see why it can’t be done with a very expensive motorhome.

 

[mitzimad]

i can fit boilers that phone me to tell me they have a fault usually before the customer knows

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[hilldweller]

Wouldn’t think it would be that hard/expensive to apply the same system to M/Hs.

And that logic is how it all goes horrendously wrong.

"This is a good idea, won't cost that much"

And so we have a poor soul driving to a factory is Germany to solve a problem that should not be there.

Take your logic and there is one more module to go wrong.

KISS.

 

[hilldweller]

i can fit boilers that phone me to tell me they have a fault usually before the customer knows

Sounds good provided what it takes to run that feature does not cause more faults to occur.

I get the impression modern boilers are efficient but nowhere near as reliable as old ones.

Cost wise I pay under £30 off ebay for a GPRS/GSM modem to do that, my home can tell me if it's unhappy when we are away, so a manufacturer would be paying more like £10 extra.

 

[autorouter]

Our vehicle is ready!!! So efficient! Apparently it was a software problem.

Is that it??? Is that all the information you got??

It's like a garage saying 'It was a problem with the mechanical parts'.

On a system like this, the 'software' measures, reads and responds to different inputs. It's an integral part of the system. What went wrong, how did they fix it, how do others with the same problem know, etc?

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[Southdowners]

To be honest, I don't know what else they could have said. We're up and running again with minimal fuss - for us that's by far and away the main thing.

Computerised systems fail from time to time and neither of us are IT consultants so I don't see how further analysis would help.

In response to your question... We pretty much know what went wrong and we knew we needed to get it hooked up to a computer to fix it - as for how others with the same problem... well I guess they'd have to do the same as we did.

The glitch in the software on our onboard Voltmaster was rectified by hooking it up to their computer and, I guess, rebooting or reconfiguring. I wouldn't expect that they'd be able to tell how/why the system failed - it just did.

Clearly the Voltmaster was doing what it was supposed to do in shutting down the power so that the leisure batteries weren't damaged. As you say... 'On a system like this, the 'software' measures, reads and responds to different inputs'. Somehow, in this case, the system was misreading the data and was shutting down although the batteries were fully charged.

That's software for you

 

[Mikey RV]

All good except if you had a fire in the motorhome and needed to get out. Ok if you can speed read the manual to tell you how to climb out a window. Hope it’s all sorted for you.

 

[Southdowners]

Yes, not knowing where the emergency exit handle was is worrying and also the manual device to open the big side windows at the front wasn't obvious. There's a knob either side above the windows. The knobs look as though you'd turn to wind the windows manually... all good, except that they don't. Apparently you pull them out to release the windows and then you pull the windows from the side... again all good except that the windows don't budge! Its something we'll have to resolve at a later date when we go to the Himmelfart get together next month.

Frankly if we had a fire we'd be out of any window like greased lightning!

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