We recently changed our motorhome for what we hoped would be our dream motorhome, on the day before collection which was a Tuesday we where called saying it wasn't ready and the rear view camera was not working and would need to go to Mercedes for a update, I advised them I had paid £60 for train tickets and was none to pleased, they then informed me that the van was booked in at Mercedes on Thursday for me to drop off which I had agreed to as I was told it was only a hour or so job do but not without being told and especially as we where booked to go away on Friday. I had a bit of a wobbler and told them I wanted a refund for the let down, eventually I agreed for them to deliver it that day and they would collect and get the camera sorted for us at a later date which all sounded good. The van was delivered which is brand new but we noticed that the toilet had been used and the urine was still in there, we ignored this as all we wanted was to get on with it and go away on the Friday. We went away and had a great time. This Tuesday a driver was sent to collect the van and sort out the camera issue and he would return it the next day, the next day came and went and then ran into Thursday, I had a call saying it was all sorted and it was on its way back. When the driver brought it back I noticed there was a couple of deep scratches on the front of the bumper and the front cream leather seats were badly soiled with dirt/oil, I also noticed that half a tank of diesel had been used and an addition 90miles had been added to the clock, I had allowed 80 miles there and back to the dealers but it looks like someone has been taking drives in it. I also noticed that the TV was extended out on th bracket swinging around as it was driven back to us. Is it me being picky or do I have a right to be pissed off after spending over £100k on a motorhome and having the service I would expect from a back street garage. What would other people do or is this the norm, my previous local to me dealer Morans who unfortunately does not do the brand I have chosen used to be such a great caring family run business who would not have let this happen The sales side of the company I have used are great but the service side is very poor now in my books. Unhappy Jonny.