Marquis Motorhomes....Hahaha!

Terry and Jan

Terry and Jan

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Joined
Feb 25, 2014
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249
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Saltash,Cornwall
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2012
I had the yearly habitation check done Friday, last year all okay. This year must of developed aleak round a gland on the roof and had some damp developed on the one side, so when i went to collect, the young lady said she had got an estimate for me in case i might consider them to carry out the repair.............Parts required cost £87.00, wait for it......Labour,....£3800.00. So i picked myself up of the floor, told her that at least Dick Turpin wore a mask and walked out.
 
Well you would go to Marquis

When we were unsure about motorhomes we trawled the dealerships to compare prices and Specs
We made the mistake of ringing them - - for three months they must have rung us every other day with "offers"

Our local guy with a decent workshop charges £25 an hour for repairs (what are theirs now £125+ an hour)
 
When I bought my "brand new" Augusta I had to threaten rejecting it before a 4 figure compensation was accepted by me for ……………..Lies...……….. No Fraud.

Marquis, never again.
 
I wouldn't touch them with any pole, never mind a barge pole.

Get another couple of quotes but more importantly get recommendations from members about a good firm in your area.
 
Knowing the source of water ingress is the main thing. How bad is the damp? Fix the leak ASAP and things can dry up on their own and if you are lucky you'll have no need to spend anything. If you already have a mushroom and slime farm then be prepared to spend.
 
Regrettably, damp can and is just about the most expensive and labour intensive problem you can have. You have a few choices to make, you can try to sell and run.
You could get a second or third opinion including costs.
You can have the work done as quoted after fully investigating what work needs doing and why.
One example of labour if there is damp in the roof for example, the whole roof may need to be removed nail by nail before any rectification takes place. the roof would then have to be re-sealed and replaced without kinking it. At least if you have it repaired it should last several years, have a new warranty and be cheaper than any loss you might make by trading it in.
 
Terry and Jan said:
I had the yearly habitation check done Friday, last year all okay. This year must of developed aleak round a gland on the roof and had some damp developed on the one side, so when i went to collect, the young lady said she had got an estimate for me in case i might consider them to carry out the repair.............Parts required cost £87.00, wait for it......Labour,....£3800.00. So i picked myself up of the floor, told her that at least Dick Turpin wore a mask and walked out.
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If it was Lee Mill branch I'm not suprised.They put a lot of work out to a company in Colebrook Plympton so worth going there.
 
Jim said:
That's unusual in the motorhome trade. Normally enquiry calls and mails go unanswered.
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I know but we feel the salesman was after a sale even though he was told we would not be in a position to buy until End of March we had the calls from October until January - when I rang asked to speak to the manager and said we WOULD get our solicitor to get them for harassment

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Terry and Jan said:
I had the yearly habitation check done Friday, last year all okay. This year must of developed aleak round a gland on the roof and had some damp developed on the one side, so when i went to collect, the young lady said she had got an estimate for me in case i might consider them to carry out the repair.............Parts required cost £87.00, wait for it......Labour,....£3800.00. So i picked myself up of the floor, told her that at least Dick Turpin wore a mask and walked out.
Click to expand...

rosalan said:
Regrettably, damp can and is just about the most expensive and labour intensive problem you can have. You have a few choices to make, you can try to sell and run.
You could get a second or third opinion including costs.
You can have the work done as quoted after fully investigating what work needs doing and why.
One example of labour if there is damp in the roof for example, the whole roof may need to be removed nail by nail before any rectification takes place. the roof would then have to be re-sealed and replaced without kinking it. At least if you have it repaired it should last several years, have a new warranty and be cheaper than any loss you might make by trading it in.
Click to expand...

......then again, a second opinion on the damp after the habitation check carried out might not be a bad idea. A certain major dealer chain found "damp" in a van of mine as well for a trade in. When I asked him to show me he could not replicate the readings. I walked..........
 
Jim said:
That's unusual in the motorhome trade. Normally enquiry calls and mails go unanswered.
Click to expand...
To be fair to the sales guy at Marquis Newcastle, we expressed high interest in a Mobilvetta just as they went to full UK specs and handed doors. I said I wanted LHD he referred it to director level and they just weren't interested. I also wanted a chassis upgrade to 4400kg, he didn't really know what I was talking about but persisted to ringing at least once a month with invites to demo and trade shows such as Peterborough (I think) until I told him I had purchased elsewhere.

Since then nothing. I think he was doing his best working for a crap company IMO
 
Amazingly when we were looking for our van I did give them a ring and they did call me back!
Not amazing was the sales guys complete lack of knowledge about the product, I was a newbie and my simple research had given me a better understanding.
When I was pestered with calls with ‘offers’ I simply asked them to match a slightly more local dealers price, they declined stating my dealer wouldn’t be able to supply as only Marquis had stock.The last call I received ended abruptly when I offered to email photos of our newly collected van on the drive along with a copy of the invoice showing we did an even better deal in the end for quick collection!
Needless to say no pestering calls since.

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Terry and Jan said:
I had the yearly habitation check done Friday, last year all okay. This year must of developed aleak round a gland on the roof and had some damp developed on the one side, so when i went to collect, the young lady said she had got an estimate for me in case i might consider them to carry out the repair.............Parts required cost £87.00, wait for it......Labour,....£3800.00. So i picked myself up of the floor, told her that at least Dick Turpin wore a mask and walked out.
Click to expand...
As a buyer from Marquis, I’ll be interested to see how this pans out. What model and age is the Moho in question? What does the quote actually say? Have you had a second or third quote to compare? I have had a couple of high quotes for post sales additions, simply went elsewhere. This is where dealers make their money. You have a choice. Will contact Marquis this week to ask what their hourly rate is. Disappointed to see a fellow dealer @Johns_Cross_Motorhomes commenting without all the facts. Let us know how you go on. Mike
 
DuxDeluxe said:
......then again, a second opinion on the damp after the habitation check carried out might not be a bad idea. A certain major dealer chain found "damp" in a van of mine as well for a trade in. When I asked him to show me he could not replicate the readings. I walked..........
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Yes. Agree with second opinion but at the end of the day it is all about choice. Mike
 
Bustup15 said:
To be fair to the sales guy at Marquis Newcastle, we expressed high interest in a Mobilvetta just as they went to full UK specs and handed doors. I said I wanted LHD he referred it to director level and they just weren't interested. I also wanted a chassis upgrade to 4400kg, he didn't really know what I was talking about but persisted to ringing at least once a month with invites to demo and trade shows such as Peterborough (I think) until I told him I had purchased elsewhere.

Since then nothing. I think he was doing his best working for a crap company IMO
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Yes that’s right, You cannot order LHD. Complaints will show they are all crap companies. Nobody is perfect. Mike
 
Ex-caravantugger said:
This is where dealers make their money. You have a choice. Will contact Marquis this week to ask what their hourly rate is. Disappointed to see a fellow dealer @Johns_Cross_Motorhomes commenting without all the facts. Let us know how you go on. Mike
Click to expand...

Bit unfair this quote... :(

Not seen a posting by John`s_Cross_Motorhomes in this thread..

If I were Peter, I would be non too pleased.. :mad:

Whoops.... Just read Jim`s reply... :doh:
 
rosalan said:
Regrettably, damp can and is just about the most expensive and labour intensive problem you can have. You have a few choices to make, you can try to sell and run.
You could get a second or third opinion including costs.
You can have the work done as quoted after fully investigating what work needs doing and why.
One example of labour if there is damp in the roof for example, the whole roof may need to be removed nail by nail before any rectification takes place. the roof would then have to be re-sealed and replaced without kinking it. At least if you have it repaired it should last several years, have a new warranty and be cheaper than any loss you might make by trading it in.
Click to expand...
Depends on age. For some time now panels,including the roof, have been of sandwich construction with closed-cell foam as the centre 'filling'. Water cannot penetrate the panel even if the outside skin is breached leaving joints as the only access for water. In the past any sign of damp on the inside meant that extensive damage had already occurred inside the panel: very often these days the only damage is what you can see on the inside decor panels.
 
BE565FA3-2EB0-4AAD-A63B-D2AFFCD38494.png
Johns_Cross_Motorhomes said:
?

Peter
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I can only go from what is on the forum

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Madcaravanner said:
Well you would go to Marquis

When we were unsure about motorhomes we trawled the dealerships to compare prices and Specs
We made the mistake of ringing them - - for three months they must have rung us every other day with "offers"

Our local guy with a decent workshop charges £25 an hour for repairs (what are theirs now £125+ an hour)
Click to expand...
Hi. Phoned this morning and the rate is £78 per hour including vat. Mike
 
Ex-caravantugger said:
Hi. Phoned this morning and the rate is £78 per hour including vat. Mike
Click to expand...
So, I calculate that looking at purely the total cost less the parts required the job requires one guy working 8 hours per day for 6 days!

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