I rang To see if they sold gas. I was told yes. I got there. And was told not any more. I asked if they knew anywhere else. I was told very rudely no. When I was on the way out. There was a couple asking where there van was . you said it was ready to collect. When a young man told them it was out on a demo with a another customer. The man then had the manager by the throat. until his wife pulled him of. They could not see what was wrong.
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- 5/5, 5 out of 5, reviewed Feb 9, 2019
- Approx date of transaction:
- Jan 2019
After visiting the show at the NEC and looking at lots of PVC variations, we decided on a Benimar Benivan. Fantastic specification, clean and simple inside, option for auto gearbox. We then discovered that the only outlet was Marquis, and our nearest branch was Preston.
Marquis had / have a very mixed reputation and we were nervous about buying from them, to the point that we considered buying a Rollerteam Toleno instead. Similar, but just quite not what we wanted.
Anyway, we contacted Marquis Preston, spoke to Dave, swapped lots of emails (Marquis were very prompt and professional in all their responses) and arranged a visit and test drive. A different member of the team met us (Tom) and was every bit as professional.
1st impressions were very good. Polite, knowledgeable, professional. Had a good test drive, negotiated a decent deal, both of us happy. We then had a long chat about our expectations and the poor reputation that Marquis have.
They were quick to agree that the company are not held in the highest regard, explained in detail the company organisational changes, and what they hoped would happen as a result. Fine words doth butter no parsnips I hear you say. But it did seem quite genuine.
Anyway, placed an order, signed on the dotted line and agreed a delivery date. Sorted. Or so we thought. We then decided to go on holiday for 5 weeks so called to delay delivery. Chat with the sales director and the response: No problem. See you in January. Have a nice time.
Researching the forums highlighted a couple of issues with the Ducato - Fiat block a heater outlet for example. Rear side window can be opened when you try to open the whizz-bang door. Called Marquis. Not aware of these but… we’ll sort them. No problem. And they did. Including supplying a couple of window locks to prevent the window from ever being opened (as we requested).
PDI completed. They sent me a copy of the checklist. Very, very thorough. A few problems listed, Most very minor, and cosmetic (plastic cap missing off screws). A couple more complicated (Truma errors). Gas tests completed. Damp checks and readings. The good thing is they spotted the problems and fixed them. It wasn’t just a cursory glance over the camper. It was thorough and complete and honest.
We went up to check the camper out before we paid the balance. Met the service guy who’d completed the PDI. Professional, honest, thorough. Knew his stuff and took pride in what he did. Confidence inspiring.
Hand-over was thorough, detailed and comprehensive. Les. Excellent. Knew his stuff and made sure we understood everything. Complicated bits explained simply. ‘Van was beautifully presented and is an absolute pleasure to drive. Found a problem with the heating system. Marquis invited us to lunch while we waited for it to get sorted. And gave us 1st year's hab. check for free due to the inconvenience!
So far so good. We have no complaints. Quite the contrary. We are very, very impressed. I know it’s early days, and it’s good to be aware of potential problems but so far Marquis have exceeded my expectations.
Hopefully Marquis will maintain this level of service and professionalism!
Had the thing a week and identified a couple of problems. Heater problem resurfaced and a couple of trim items. Contacted Marquis. They arranged to have the 'van collected and returned to us a day later.
Can't really fault this level of service.One member found this helpful.Drexxer likes this.
Follow up on earlier positive review
- 1.5/5, 1.5 out of 5, reviewed Sep 21, 2018
- Approx date of transaction:
- June 2018
The experience we received during the collection process was the worst I have ever experienced from such a large organisation.
The General manager lied to us and ensured that our first and new Motorhome would have all the issues sorted prior to collection.
This was not the case and indeed he had not passed on the issues that were mentioned to him to the relevant department.
Finishing inside the 285 was poor, the remarkable thing was that the PDI Guys saw nothing wrong. The extra battery I asked an paid for was missing and not installed.
The habitation door had a dent in it.
Communication with the Guildford branch is next to useless.
Luke seems to be trying his best to sort the issues out.4 members found this helpful.Howie Silver likes this.
Motorhome Dealer Details
CHOOSE FROM HUNDREDS OF HIGH-QUALITY NEW OR PRE-OWNED MODELS FROM A VARIETY OF LEADING MANUFACTURERS WITH LAYOUTS AND PRICES TO SUIT YOUR EVERY NEED.
We have been established since 1973 and pride ourselves on being able to offer you a wide range of motorhomes and caravans, with the benefit of over 44 years’ experience.
Visit one of our eleven retail sites or numerous promotional events in person and benefit from the knowledge, hospitality and experience of our staff. Take advantage of what we can offer you here on our website and browse from the comfort of your own home. Whether new or pre-owned, relax in the comfort that Marquis provides industry leading service and 3-year aftercare guarantees as standard together with great deals every day. You can order any new or pre-owned motorhome or caravan from any Marquis branch and choose to collect and have it serviced at any Marquis branch nationwide, at your convenience.
A selection of our award-winning special edition products are listed here on our website. Significantly improved for 2017 with exceptional specification and proven higher residual values, they represent the cornerstone of Marquis new product portfolio. As of 2016, Marquis was appointed sole UK distributor of the Mobilvetta range of motorhomes and Caravelair range of caravans. The addition of this European brand further expands the wide range of motorhomes and caravans available from Marquis. Available with an array of finance selections for affordable and easy repayment planning, take a closer look at what we have to offer and test drive to see the real benefits for yourself.
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