8months ago I purchased a new van from Elite Motorhomes of Banbury. Not their fault but this one has been plagued with quite serious faults, I have had running battles with the manufacturer (british) with some success. Elite however have slowly, cheerfully and competently worked there way through them. I have never lost my rag with them however frustrating the van has been. And today collecting my van with the final problem fixed, though wondering what was next. They said to me that don't like unhappy customers and as I had genuinely had more than my fair share. I still don't believe it !!!!!! they with some support from the Manufacturer are prepared to give me a totally new 2016 van, same make, same model at no financial disadvantage to myself, So in 2/3 weeks time I pick up my new van and they will change over my towbar FOC as well, as they cant run to a new one. Please wake me up, I just cant believe it. Who says being polite and reasonable doesn't pay. The Dealer is ELITE MOTORHOMES , MIDDLETON CHEYNEY. Banbury.