We have used a Caxton Visa card loaded with Euros for many years without any problems, until now.
I purchased an item from a garage in Spain and when checking my Caxton statement online noticed the item had been charges for twice. I contacted Caxton customer service (JOKE ) 9 days ago to voice my concern. I was assured someone would contact me within 48 hours. After sending 11 emails I still haven't received a reply. When I rang them it took 40 minutes on hold to speak to a scripted person who was totally useless to say the least.
So beware of the very misused words Customer Care. It now should mean Stuff the winging customers. If you are contemplating having a currency card beware when you need help, it may not be there. We are naturally finishing with Caxton as our trust in them has gone as is there care for customers.
I purchased an item from a garage in Spain and when checking my Caxton statement online noticed the item had been charges for twice. I contacted Caxton customer service (JOKE ) 9 days ago to voice my concern. I was assured someone would contact me within 48 hours. After sending 11 emails I still haven't received a reply. When I rang them it took 40 minutes on hold to speak to a scripted person who was totally useless to say the least.
So beware of the very misused words Customer Care. It now should mean Stuff the winging customers. If you are contemplating having a currency card beware when you need help, it may not be there. We are naturally finishing with Caxton as our trust in them has gone as is there care for customers.