DuxDeluxe
LIFE MEMBER
My old favourite almost 20 year old Tilley hat has been worn all over the world, sprayed continuously with salt water when dinghy racing, chucked in the corner, ignored, washed and generally abused.
So not really a surprise to see that it was starting to fray around one of the air vents at the side. Had a look in Go Outdoors for a replacement but then remembered that they have a lifetime guarante, so emailed them and got a prompt response, requesting pictures of the (very minor) damage, the label and the size. This was done and they then requested £6 for post and packing and another picture of the label inside the hat with a big R in permanent marker.
20 year old hat replaced for £6 with a new one, I get to keep the perfectly wearable but much loved old one. If call that a result!!
Great customer service Tilley
So not really a surprise to see that it was starting to fray around one of the air vents at the side. Had a look in Go Outdoors for a replacement but then remembered that they have a lifetime guarante, so emailed them and got a prompt response, requesting pictures of the (very minor) damage, the label and the size. This was done and they then requested £6 for post and packing and another picture of the label inside the hat with a big R in permanent marker.
20 year old hat replaced for £6 with a new one, I get to keep the perfectly wearable but much loved old one. If call that a result!!
Great customer service Tilley