Your opinions on dealers,what do you think? (1 Viewer)

[Deleted member 29692]

I had a business building narrowboats, and my small team observed the O A P rule
if you make a mistake Own up
Apologise
Put it right
solved most issues before they occured

It would be nice if customers did the same thing.

Never happens though. Even when the customer is demonstrably an idiot who shouldn't be allowed outdoors unsupervised it's still almost always the traders fault for not being able to work miracles or not being willing to work for free.

 

[peterc10]

I am a customer. I own up if I am wrong.

 

[Deleted member 29692]

I am a customer. I own up if I am wrong.

Good for you.

I can assure you that you're in a tiny tiny minority

 

[peterc10]

Let's have a vote on that shall we?

 

[Deleted member 29692]

Let's have a vote on that shall we?

Go for it

I'll predict the results now:

Everyone will claim to be perfect model customers who freely admit mistakes, are polite, who listen, who always follow ordering guidelines, who never have unrealistic expectations or demands and who always pay on time without complaint.

All the traders and people who are misfortunate enough to have to deal with the public will look on in amazement and wonder where all these wonderful people are hiding and why never frequent any of our businesses

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[bellabee]

Everyone will claim to be perfect model customers who freely admit mistakes, are polite, who listen, who always follow ordering guidelines, who never have unrealistic expectations or demands and who always pay on time without complaint

Most of us are customers most of the time. Can we assume that, you therefore are 'the perfect model customer?'

 

[Deleted member 29692]

Most of us are customers most of the time. Can we assume that, you therefore are 'the perfect model customer?'

Nope far from it.

I’m as bad as everyone else at lot of the time. The difference is that I’m honest about it

 

[Ivory55]

I wonder how many customers feel badly done by but are not the type to do anything about it , but just accept they have been hard done by and put it down to life today.

 

[bengie]

Customers Yes I remember them. They are the people I made a bloody good living from They bought my house, feed and clothed my kids, paid my bills. I will always be grateful to them. If they are not happy with something put it right or give them there money back they will be more likely to come back and recommend you. Small price to pay for keeping your customers. If you feel It is to much and to many are complaining then may be it is time to look at yourself and ask why.The old saying the customer is always right stands true through the generations they can always find another trader to go to. finding another customer is not so easy.

 

[MikeD]

Go for it

I'll predict the results now:

Everyone will claim to be perfect model customers who freely admit mistakes, are polite, who listen, who always follow ordering guidelines, who never have unrealistic expectations or demands and who always pay on time without complaint.

All the traders and people who are misfortunate enough to have to deal with the public will look on in amazement and wonder where all these wonderful people are hiding and why never frequent any of our businesses

I agree with u.

I had a public facing job for a year - swore i would never deal with the general public again. Most would lie and cheat.

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[Deleted member 29692]

I agree with u.

I had a public facing job for a year - swore i would never deal with the general public again. Most would lie and cheat.

I refuse to deal with customers face to face or even over the phone unless I know them really well. I can't be doing with it.

I only work by email with most people so that their lies are documented.

 

[stevewagner]

I think it's laughable that someone who deals with customers is happy to call them idiots. For me posting a complaint or praise on a forum is no different from posting about a holiday or restaurant experience on trip advisor!

 

[tomm]

It is quite noticeable and telling that a few business owners in this thread have used the words.... idiots , wa***rs , liars, cheats , to describe their customers . One even suggesting that motorhome buyers were punching above their pay grade in purchasing a van.

To be so utterly dismissive and downright offensive when referencing their client base is surely unacceptable and completely unnecessary ? If these business persons have reached such a conclusion based on their past and ongoing experience it surely suggests that maybe , just maybe , they are the negative guilty party , not the customers.

It is only fair to also mention, thankfully , there has also been input from other business owners who were and are much more reasonable and personable in their business methods .

 

[jdk62]

It is quite noticeable and telling that a few business owners in this thread have used the words.... idiots , wa***rs , liars, cheats , to describe their customers . One even suggesting that motorhome buyers were punching above their pay grade in purchasing a van.

To be so utterly dismissive and downright offensive when referencing their client base is surely unacceptable and completely unnecessary ? If these business persons have reached such a conclusion based on their past and ongoing experience it surely suggests that maybe , just maybe , they are the negative guilty party , not the customers.

It is only fair to also mention, thankfully , there has also been input from other business owners who were and are much more reasonable and personable in their business methods .

Spot on.

 

[mikebeaches]

So what does - 'good customer service' - actually mean?

There has been much research on the subject, and the answer is straightforward - ultimately it boils down to one thing:

'easy to do business with'

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[Hammie]

I refuse to deal with customers face to face or even over the phone unless I know them really well. I can't be doing with it.

I only work by email with most people so that their lies are documented.

You come across as a really sad person who hates the rest of the human race

 

[Robert Clark]

You come across as a really sad person who hates the rest of the human race

I wouldn’t agree with that
I suspect he’s showing symptoms od dealing with the public for too long

 

[Deleted member 29692]

You come across as a really sad person who hates the rest of the human race

Not all of them, only the ones who think they're clever enough to try and get one over on me

 

[Barclaybasher]

I've been in business for most of my adult life and keep saying 95% of problems come from 5% of jobs (not customers) and get sorted.......... but amongst that 5% is a total Barclays Banker who thinks he/she is the most important thing in the World.... who will never be 'satisfied' ..

.. my comment to my staff is always the same............. we have to deal with an idiot like this once a year - some poor sod has to live with him/her 24/7.............be happy

 

[bellabee]

I suspect he’s showing symptoms od dealing with the public for too long

But we're all 'the public,' and to go back to @mikebeaches ' definition of 'easy to do business with,' I would suspect that those people who are 'easy to do business with' as sellers are the very same people who are 'easy to do business with' as purchasers. It comes down to such traits as respect, honesty, fairness, good communication skills and empathy. They're of equal importance whichever side of the fence you're sitting on at any given time. Some people know how to treat others and some people don't. If a person's occupation entails dealing with people, I would have thought that it they are to be successful, good people skills are a must.
If a trader disrespects their customers, they've only got themselves to blame if they gain a poor reputation.

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[peterc10]

Not all of them, only the ones who think they're clever enough to try and get one over on me

Is thsy what you think most of your customers are trying to do? I suspect the answer is yes from your previous answers.

 

[DavidG58]

just read back though the last few pages and found myself liking posts with clearly opposing views

some people really can never be pleased, most put up with what is really poor service, it really is time the worm turned, however a thread like this or a review is never going to please all

one sadness is that because one person likes a dealer, they don't like opposing views, equally the person that had appalling service from same dealer cant say so for fear of attack

I do also run my own business and am lucky enough to be able to tell some customers to do one, we just don't need the aggravation, a couple have come back and tried again, we offer a pro forma option to them that most then refuse, we refer them back to 'go do one', in business we need to be paid to be worth the effort, one problem I clearly recognise with motorhome sales is give us your money, then we might sort the problem, no idea how they get away with it, we wait 30 days minimum to be paid for 'good' service

We might be the mugs though

 

[Deleted member 29692]

am lucky enough to be able to tell some customers to do one, we just don't need the aggravation, a couple have come back and tried again, we offer a pro forma option to them that most then refuse, we refer them back to 'go do one', in business we need to be paid to be worth the effort,

Exactly this

 

[Barclaybasher]

I often wish we could get 'reviews' of customers.......from tradesmen or other retailers they have dealt with.....

It's very difficult to spot the customer that expects far more than they should.......... a Rolls Royce at Kia prices...............delivered tomorrow......with a 6 year warranty (Sale of Goods Act).....and they do exist

.

 

[Deleted member 29692]

It's very difficult to spot the customer that expects far more than they should

I’m quite good at it.

The “I think it would be better if you took your business elsewhere” email is a standard template now.

Some of the reactions to that email have been hilarious.

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[funflair]

I’m quite good at it.

The “I think it would be better if you took your business elsewhere” email is a standard template now.

Some of the reactions to that email have been hilarious.

The could make a good thread in itself, with names removed to protect the "innocent"

Martin