After purchasing a Renault Master Coachbuilt motorhome in 2011 I was assured that full UK and European recovery was included as standard for the first three years, it' not.
After several very long phone calls to Renault UK to clarify my cover they have now admitted a very BIG mistake regarding the recovery scheme. NO Master Coachbuilt Motorhome from either the UK or Europe is covered for ANY recovery if the 3.5 tonne limit is exceeded. This applies to all the big brands who convert on this popular Renault chassis, Hymer, Hobby, CI and early Lunar and Autotrail models. Even if the Alko chassis is fitted Renault DO NOT agree with these modifications and 3.5 tonne is ALL they allow on there vehicles. This is potentially a big can of worms ready to exit.
I explained everything I know regarding weights and other manufacturers limits but he is adament these are the rules from Renault.
The manager that I have talked to admitted that this oversight was only discovered when I asked for written proof of my cover at 3.85 tonne. He has now had to liasse with Renault in France to try to sort out this mess which could effect thousands of owners.
So don't assume you are covered until your policy arrives and the small print is fully digested. I have always believed small print was designed to allow the company a cop out clause and not cover you whether recovery, insurance or whatever.
After several very long phone calls to Renault UK to clarify my cover they have now admitted a very BIG mistake regarding the recovery scheme. NO Master Coachbuilt Motorhome from either the UK or Europe is covered for ANY recovery if the 3.5 tonne limit is exceeded. This applies to all the big brands who convert on this popular Renault chassis, Hymer, Hobby, CI and early Lunar and Autotrail models. Even if the Alko chassis is fitted Renault DO NOT agree with these modifications and 3.5 tonne is ALL they allow on there vehicles. This is potentially a big can of worms ready to exit.
I explained everything I know regarding weights and other manufacturers limits but he is adament these are the rules from Renault.
The manager that I have talked to admitted that this oversight was only discovered when I asked for written proof of my cover at 3.85 tonne. He has now had to liasse with Renault in France to try to sort out this mess which could effect thousands of owners.
So don't assume you are covered until your policy arrives and the small print is fully digested. I have always believed small print was designed to allow the company a cop out clause and not cover you whether recovery, insurance or whatever.