Poor service marquis motorhomes Northampton (1 Viewer)

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Aug 11, 2014
23
10
Funster No
32,770
MH
Autosleeper Kingham
Exp
I'm a newbie
How long should we have to wait for Marquis to begin to resolve the damp issue found on a habitation check carried out October 15th 2018.
The only contact they have made is a reminder this week that my yearly habitation check is due. Which of course was carried out last October. I called them to see what's going on and was told they will call back. GUESS WHAT NOTHING. It seems to me that once you've made your purchase with your hard earned money customer care or service is forgotten.
 
Feb 21, 2016
4,945
30,671
Uk
Funster No
41,726
MH
C class
Exp
Since 2017
You are obviously too nice,too patient,too trusting,too calm.
Give them a right good bollocking first thing Monday morning and insist on a satisfactory answer pronto pronto,otherwise they will walk all over you.
 

ceejayt

LIFE MEMBER
Aug 12, 2015
3,274
5,915
Stamford Bridge - Yorkshire
Funster No
37,605
MH
RS Elysian A Class
Exp
Since 2004
Surely, you are expecting too much when they have nice brand new customers with cash to spend on a new motorhome than giving your piddling little water leak any attention???? B***ards

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hilldweller

LIFE MEMBER
Dec 5, 2008
605
36,110
Macclesfield
Funster No
5,089
MH
Zilch Mk1
Exp
From Aug 2007
How long should we have to wait for Marquis to begin to resolve the damp issue .

Oh, years. Give them a break, you can't just resolve a damp issue. Staff have to be organised, committees need forming, research has to be done, parts need locating then and only then can they put together a plan which they will insert into the master plan as soon as humanly possible.

Trouble with customers, they just don't see The Big Picture.
 
Oct 30, 2016
1,503
2,976
Colchester
Funster No
45,854
MH
Le voyageur 8.5
Exp
On 3rd van so not a total newbie....
How old is the van? You may be able to reject it if less than a year?
That might then prompt a response.

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hilldweller

LIFE MEMBER
Dec 5, 2008
605
36,110
Macclesfield
Funster No
5,089
MH
Zilch Mk1
Exp
From Aug 2007
Surely, you are expecting too much when they have nice brand new customers with cash to spend on a new motorhome than giving your piddling little water leak any attention???? B***ards

You are not allowed to call fellow FUNsters B***ards, it's against rule 1, the prime directive.
 
OP
OP
Alex2999
Aug 11, 2014
23
10
Funster No
32,770
MH
Autosleeper Kingham
Exp
I'm a newbie
Sorry the van is a pvc autosleeper kingham 2017
 
Oct 30, 2010
4,256
20,710
Suffolk or France or ........
Funster No
14,290
MH
A Class Carthago Chic
Exp
Since 2008
Sounds like typical Marquis customer service.
Very similar to what we experienced 7 years ago. They don’t seem to have changed much.

Richard.
 
OP
OP
Alex2999
Aug 11, 2014
23
10
Funster No
32,770
MH
Autosleeper Kingham
Exp
I'm a newbie
Apparently it's around the area behind the driver. This model has a 2/3 seater bench. Under it is the electrical area lesiure batteries and the water tank filler. The damp reading is marked red on the habitation report and the narrative comments say a strip down is required.
The van was used as a tow vehicle for 6 months before conversion I would have thought that any leaks would have seen then.
 

TheBig1

LIFE MEMBER
Nov 27, 2011
17,732
44,024
Dorset
Funster No
19,048
MH
A class
Exp
many many years! since I was a kid
pvc conversions generally only leak where the converter cuts holes through the factory metalwork or from plumbing
 
Jan 28, 2008
10,179
18,511
Dovercourt, Harwich, UK
Funster No
1,353
MH
Renalt burstner
Exp
7 years campers before that
sounds like a leak around the tank
or maybe unsealed hole in the floor

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Mar 14, 2016
34
17
havant
Funster No
42,000
MH
panel van
Exp
since 2002
I would be very very surprised if your van is a genuine Autosleeper. I thought they only converted brand new vans, you say yours was a TOW VEHICLE??????????????????
There again I could be wrong,
 
May 23, 2008
2,492
3,535
Near Durham City
Funster No
2,787
MH
Carthago
Exp
Since 1984
Marquis are the new Brownhills.
In the old days when Brownhills had a few dealerships they had an atrocious customer service record. Marquis now appearto have this accolade. I dealt with them about 10 years ago when they cared and was happy with everything.
 
OP
OP
Alex2999
Aug 11, 2014
23
10
Funster No
32,770
MH
Autosleeper Kingham
Exp
I'm a newbie
I will have to contract Autosleeper and make sure this is an original.
We were told that Marquis is a sister company of Autosleeper and they do this with their panel vans every 6 months. If this is not the case what can I do to resolve this situation.
Hopefully your posting this comment with some knowledge of the company and its products

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Oct 30, 2016
1,503
2,976
Colchester
Funster No
45,854
MH
Le voyageur 8.5
Exp
On 3rd van so not a total newbie....
We had a kemerton xl for 6 weeks from marquis, they had a van with Windows which they used as a run around and for dragging caravans around, they said after 6 months it would go off for conversion.
 
Feb 21, 2016
4,945
30,671
Uk
Funster No
41,726
MH
C class
Exp
Since 2017
Please may I refer you to my post at 4.56pm today.
Do not be distracted. Go for the jugular. As someone else said,retain your composure,no need to be rude(I never suggested that anyway),but you are allowed to be mildly aggressive. I’m afraid that’s all they understand.
 
OP
OP
Alex2999
Aug 11, 2014
23
10
Funster No
32,770
MH
Autosleeper Kingham
Exp
I'm a newbie
Thanks after all the distraction I will do just that.
 

cruiser

LIFE MEMBER
Sep 12, 2012
4,232
4,983
northampton
Funster No
22,870
MH
coach built elddis 400
Exp
since 1978
That branch are really u/s. They said they sold gas. I went in and got told not anymore. So as he was walking away I asked if he knew where I might get some. He was really rude with his reply. As I was going out a customer was asking where his van they had told him it was ready to collect. He was then told it was out on a demo for another customer. They did not understand why he was so annoyed . He had the manager by the throat until his wife pulled him of.
 

Nosmo King

Free Member
Jul 17, 2018
184
77
Funster No
54,992
Alex2999 are you asking them to do the repairs / checks as part of a warranty claim?

As Podney said - you need to be firm with them. This goes in stages depending on their responses, ending with a last chance solicitors letter, letting them know you'll get the repairs completed elsewhere and will bill them for the work and expenses incurred, sent recorded delivery. You may need to pursue this through the courts though - not difficult provided you've given them opportunity to repair and this trail is documented.

We've just bought a new PVC from Marquis Preston. Before we signed on the dotted we had a very open and frank conversation with them about their reputation. It's been back for some work (we agreed to take the thing away when the faults were found during the handover) - they collected it, repaired it and delivered it. Can't fault them this far.

Hope you get it sorted. You do get quite attached to them. Vans that is. Not the dealers.

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