Poor service marquis motorhomes Northampton (1 Viewer)

[Alex2999]

How long should we have to wait for Marquis to begin to resolve the damp issue found on a habitation check carried out October 15th 2018.
The only contact they have made is a reminder this week that my yearly habitation check is due. Which of course was carried out last October. I called them to see what's going on and was told they will call back. GUESS WHAT NOTHING. It seems to me that once you've made your purchase with your hard earned money customer care or service is forgotten.

 

[Podney]

You are obviously too nice,too patient,too trusting,too calm.
Give them a right good bollocking first thing Monday morning and insist on a satisfactory answer pronto pronto,otherwise they will walk all over you.

 

[ceejayt]

The more time goes by, the more damage will be done

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[Stealaway]

Well there's a surprise -- Just like every other new MoHo supplier - it seems to me the majority are a shower of Sh1tE

I would be ringing them daily - be a nuisance - it's your only hope. A water leak doesn't get any better.

 

[ceejayt]

Surely, you are expecting too much when they have nice brand new customers with cash to spend on a new motorhome than giving your piddling little water leak any attention???? B***ards

 

[TheBig1]

I am very sorry to say that is typical of Marquis customer service

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[Robert Clark]

Did you check out their reviews before buying ?

https://www.motorhomefun.co.uk/forum/reviews/marquis-leisure.26/

 

[MikeD]

I would escalate your complaint through their HQ via their written procedures.

Speak with the maker of your van to see if they have escalated it with them.

Don't fall out with the local dealer, don't lose your temper. Be polite and just keep going at them.

https://www.marquisleisure.co.uk/about-marquis/customer-complaint-handling

 

[hilldweller]

How long should we have to wait for Marquis to begin to resolve the damp issue .

Oh, years. Give them a break, you can't just resolve a damp issue. Staff have to be organised, committees need forming, research has to be done, parts need locating then and only then can they put together a plan which they will insert into the master plan as soon as humanly possible.

Trouble with customers, they just don't see The Big Picture.

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[Wh05apk]

How old is the van? You may be able to reject it if less than a year?
That might then prompt a response.

 

[hilldweller]

Surely, you are expecting too much when they have nice brand new customers with cash to spend on a new motorhome than giving your piddling little water leak any attention???? B***ards

You are not allowed to call fellow FUNsters B***ards, it's against rule 1, the prime directive.

 

[ceejayt]

You are not allowed to call fellow FUNsters B***ards, it's against rule 1, the prime directive.

wasn't directed at a funster

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[Alex2999]

Sorry the van is a pvc autosleeper kingham 2017

 

[Clarky]

Sounds like typical Marquis customer service.
Very similar to what we experienced 7 years ago. They don’t seem to have changed much.

Richard.

 

[hilldweller]

Sorry the van is a pvc autosleeper kingham 2017

Well that is good news, good solid metal construction. So where is the damp ?

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[Nirvanauk]

As just asked, could you explain the damp a bit more in a PVC please, it might help me. Thanks.

 

[Baycott]

I am very sorry to say that is typical of Marquis customer service

That was going to be my post, almost word for word. They will never get another penny from me.

 

[Alex2999]

Apparently it's around the area behind the driver. This model has a 2/3 seater bench. Under it is the electrical area lesiure batteries and the water tank filler. The damp reading is marked red on the habitation report and the narrative comments say a strip down is required.
The van was used as a tow vehicle for 6 months before conversion I would have thought that any leaks would have seen then.

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[TheBig1]

pvc conversions generally only leak where the converter cuts holes through the factory metalwork or from plumbing

 

[mitzimad]

sounds like a leak around the tank
or maybe unsealed hole in the floor

 

[TheBig1]

sounds like a leak around the tank
or maybe unsealed hole in the floor

or window above or water filler

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[CazPaul]

Lounge window would be my first check, most likely a window above where the damp is.

 

[Oldwindsurfer]

I would be very very surprised if your van is a genuine Autosleeper. I thought they only converted brand new vans, you say yours was a TOW VEHICLE??????????????????
There again I could be wrong,

 

[wiljoy]

Marquis are the new Brownhills.
In the old days when Brownhills had a few dealerships they had an atrocious customer service record. Marquis now appearto have this accolade. I dealt with them about 10 years ago when they cared and was happy with everything.

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[Alex2999]

I will have to contract Autosleeper and make sure this is an original.
We were told that Marquis is a sister company of Autosleeper and they do this with their panel vans every 6 months. If this is not the case what can I do to resolve this situation.
Hopefully your posting this comment with some knowledge of the company and its products

 

[Wh05apk]

We had a kemerton xl for 6 weeks from marquis, they had a van with Windows which they used as a run around and for dragging caravans around, they said after 6 months it would go off for conversion.

 

[Podney]

Please may I refer you to my post at 4.56pm today.
Do not be distracted. Go for the jugular. As someone else said,retain your composure,no need to be rude(I never suggested that anyway),but you are allowed to be mildly aggressive. I’m afraid that’s all they understand.

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[Alex2999]

Thanks after all the distraction I will do just that.

 

[cruiser]

That branch are really u/s. They said they sold gas. I went in and got told not anymore. So as he was walking away I asked if he knew where I might get some. He was really rude with his reply. As I was going out a customer was asking where his van they had told him it was ready to collect. He was then told it was out on a demo for another customer. They did not understand why he was so annoyed . He had the manager by the throat until his wife pulled him of.

 

[Nosmo King]

Alex2999 are you asking them to do the repairs / checks as part of a warranty claim?

As Podney said - you need to be firm with them. This goes in stages depending on their responses, ending with a last chance solicitors letter, letting them know you'll get the repairs completed elsewhere and will bill them for the work and expenses incurred, sent recorded delivery. You may need to pursue this through the courts though - not difficult provided you've given them opportunity to repair and this trail is documented.

We've just bought a new PVC from Marquis Preston. Before we signed on the dotted we had a very open and frank conversation with them about their reputation. It's been back for some work (we agreed to take the thing away when the faults were found during the handover) - they collected it, repaired it and delivered it. Can't fault them this far.

Hope you get it sorted. You do get quite attached to them. Vans that is. Not the dealers.

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