Southdowners
Free Member
I was ask to pay £5000 Deposit so they could order the van, It is ok to say don't go ahead with the purchase, but when you have payed 5K to get your money back would be very difficult, and costly, So do you lose your 5K and don't have the van, or do you collect the van and sort out the problems somewhere else?? I really don't know ! But also a bit of a worry is we only brought the van home, We have not used it for camping yet!
You need to be more proactive.
It shouldn't be difficult to get your money back. There are laws in place to protect consumers and give them rights when buying goods and services.
My suggestion to you is that you write everything down in a clear bullet-point list format and take it to a solicitor for advice on how to proceed. It doesn't cost much to get an hour consultation - if you've already got your info written out it shouldn't take longer than that. You'll then need to follow the advice and not be fobbed off or distracted from your course of action by the dealer.
You say you've not even used the vehicle yet and yet you've already had a very unsatisfactory start to ownership of it.
I would seize the moment, get a refund and buy elsewhere.