We purchased a Lunar Landstar RLS from Lowdhams (Gunthorpe Nott's). The van was not brand new but nearly new 7 months with only 1000 miles on the clock. I elected to continue the manufacturers warranties as I do not trust dealer "warranties" plus Lowdhams are not Lunar dealers. After experiencing a few fairly minor issues with the habitation side mainly the furniture, I tried to contact Lunar directly hoping they would hook me up to a fairly local dealer, I was wrong, it seems Lunar's customer service is well.....zero, zilch ,nothing, nada Auto-Sleeper (my last van) it ain't.
I then rang several Lunar dealers in Suffolk & Sussex, the 2 dealers in Sussex were NOT prepared to take my van on, the Suffolk dealer was a caravan dealer mainly & they said they would "take a look" but I would have to pay a £15.40 per hour surcharge.....WHAT! apparently Lunar do not pay the dealers "going rate" hence the surcharge, no wonder dealers do not want to do Lunar's warranty work.
Again made contact with Lunar & they said I'd have to pay it yes really for warranty work, after getting advice that this practise was illegal they responded as they do best with....silence, yep cut me off.
The Caravan Clubs legal advice line informed me that the manufacturer doesn't have to talk to me as my contract (purchase) is with the retailer Lowdhams. This explains why Lunar were dragging their heels shifting their responsibilities to the retailer
I then contacted Lowdhams &....OMG... how the hell this shower makes any money is beyond me.
Too much to write up here so take a look here like a diary:
https://www.caravanclub.co.uk/club-...ips-advice/motorhomes/lunar-customer-service/
I then rang several Lunar dealers in Suffolk & Sussex, the 2 dealers in Sussex were NOT prepared to take my van on, the Suffolk dealer was a caravan dealer mainly & they said they would "take a look" but I would have to pay a £15.40 per hour surcharge.....WHAT! apparently Lunar do not pay the dealers "going rate" hence the surcharge, no wonder dealers do not want to do Lunar's warranty work.
Again made contact with Lunar & they said I'd have to pay it yes really for warranty work, after getting advice that this practise was illegal they responded as they do best with....silence, yep cut me off.
The Caravan Clubs legal advice line informed me that the manufacturer doesn't have to talk to me as my contract (purchase) is with the retailer Lowdhams. This explains why Lunar were dragging their heels shifting their responsibilities to the retailer
I then contacted Lowdhams &....OMG... how the hell this shower makes any money is beyond me.
Too much to write up here so take a look here like a diary:
https://www.caravanclub.co.uk/club-...ips-advice/motorhomes/lunar-customer-service/
Last edited: