DVLA is this a Joke?

[Lenny HB]

DVLA retains customer service accreditation for 12th consecutive year

DVLA’s Contact Centre has received CCA (Customer Contact Association) accreditation for the 12th consecutive year, this time successfully obtaining CCA Global Standard Version 7.

www.gov.uk

 

[Peter & Elaine]

best laugh all day
where did you find that old mo’s joke book

 

[Cheshirecat57]

Thanks for finding that Lenny, nice to have a good belly-laugh in these trying times

I bet the DVLA’s competitors are quaking........oh perhaps not

 

[Podney]

You couldn’t make it up,could you? ..................oh yes,they just did.
Living in the realms of fantasy!

 

[LesW]

Does that actually mean anything?

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[Cheshirecat57]

You couldn’t make it up,could you? ..................oh yes,they just did.
Living in the realms of fantasy!

Yes, the absolute fantasy world of non-competitive ,non-answerable mediocrity....with afat pension at the end

 

[Jaws]

Does that actually mean anything?

Yes.. It means the people issueing the things have NO idea what they are on about, and that anyone with one of the certificates now has extra toilet paper

 

[pappajohn]

I wonder how many back handers that took.

 

[Podney]

I wonder how many back handers that took.

Well,I guess it would depend on their “emissions”,and I don’t really want to go there!

 

[tacr2man]

Looks like it was all based on internal assessments , and a lot of self navel gazing , as it would not be possible to reach that result taking customer satisfaction into account !

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[Taran_Las]

As they are based in Wales and I am a Welshman I think they're bloody wonderful and everyone of you cynical lot are wrong so there!

Sneaks out of the door quickly ​

 

[Scotsblood]

I wonder if this is yet another "accreditation" actually achieved by a self assessment!
The delusional attitude would certainly be normal for what was bad as a government department and has got even worse as a government agency.

 

[busby]

I must be in a minority or very lucky because i have always had excellent service from DVLA,when they had local offices it was much better because you could speak face to face but when you consider how many millions of applications are made to them a year and the amount of forms etc that must be filled in incorrectly i dont think they do bad..And lets face it being Welsh most enquiries are in a foreign language,,BUSBY

 

[StephandJohn]

I must be in a minority or very lucky because i have always had excellent service from DVLA,when they had local offices it was much better because you could speak face to face but when you consider how many millions of applications are made to them a year and the amount of forms etc that must be filled in incorrectly i dont think they do bad..And lets face it being Welsh most enquiries are in a foreign language,,BUSBY

So have we. We've both had medical issues in the last few years which had to be notified to them. They were helpful and efficient every time we had to deal with them.

 

[Lenny HB]

As they are based in Wales and I am a Welshman I think they're bloody wonderful and everyone of you cynical lot are wrong so there!

Sneaks out of the door quickly ​

That explains it - they employ sheep.

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[busby]

So have we. We've both had medical issues in the last few years which had to be notified to them. They were helpful and efficient every time we had to deal with them.

Think most delays are caused by people not filling in forms correctly.BUSBY.

 

[Coastal Cruiser.]

Someone will probably get a nice big bonus for this!!

 

[Hettie's Crew]

Never had a single issue with the DVLA in the years I’ve dealt with them and always found them efficient and helpful.
In recent years had to renew my driving license photo, up rate the weight on the motorhome, change my old Triumph Bonneville to Historic Vehicle and sort out an engine/frame number mistake on a 2001 VFR Honda, all straight forward and easy.

 

[BobtheBass]

It’s a bit like that ad on the telly for a mattress that has supposedly won the most awards. Who on earth awards awards to mattresses? The National Institute of Bed Wetters? The Federation of Foam Furniture? Or maybe they have a magazine, The Mattress Lovers Monthly that awards its advertisers like Practical Motorhome gives out fake awards each year to theirs.

 

[frogijock]

This is a bit like the Oscars and Grammy awards, a bunch of nonentities awarding themselves a pat on the back

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[mitzimad]

all accreditation schemes are a farce most just require you to pay guild of master craftsman the travellers favourite

 

[MikeD]

Interesting looking into the numbers. 245,000,000 queries a year with 1100 employees

That makes it roughly 930 queries per day per person

116 per hour and approx 2 per minute.

No wonder they get so much wrong.

 

[busby]

Interesting looking into the numbers. 245,000,000 queries a year with 1100 employees

That makes it roughly 930 queries per day per person

116 per hour and approx 2 per minute.

No wonder they get so much wrong.

It's a wonder they get so much right.
BUSBY,??

 

[ctc]

A lot better than some vehicle dealers (allegedly).

 

[Gaston aires]

Credit where it’s due. I have never had a problem with the DVLA. I just renewed my license for C1 etc. I done in under 10 days. Taxing vehicles online is easy Peasy as well.
Phil

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[bjandlin]

Must admit, when I self imported my van It went really easily & quickly. I was surprised after the negative comments they get.
They followed up with emails & also gave allocated Reg No over the phone.
So credit where it's due.
Barrie

 

[LARRY99]

Never had a problem with the Dvla, the only time there was a month delay In renewing my hgv was down to the hospital secretary sitting on the results of my exercise test ,after the ceo of the hospital kicking a few bums ,the Dvla returned my licence within days of receiving the results,

 

[Old Barrian]

Have to say that I'm with those who say they have had no problems with DVLA. Taxing, SORNing, licence renewal and amendment - always been highly satisfied with their service.

 

[Paulypaul]

I personally cannot praise them enough for their performance in 2019............

No seriously, they turned our V5 around in a week when we realised that the dealer had never done it (3 weeks before shipping out to Spain) then 2 weeks before the Spanish trip they turned our V5 around again in a week, when we upgraded our revenue weight using SV Tech. Then when we got home, they issued me with my driver CPC less than a week after completing the final module.

So, I've either been arsehole lucky or you're all just pre judging them!

 

[68c]

I imported an old Harley from Pakistan having worked their for a year. Had a Pakistani log book in my name, got a V5 in ten days. No problem with DVLA.

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