Camperuk

M

Mitchyd

Joined
Jan 4, 2020
Posts
64
Likes collected
22
Location
Norfolk
Funster No
67,810
MH
Burstner Solano T725
Exp
Dont own yet
As I mentioned in an earlier post we are going to view a m/home tomorrow at Camperuk in Lincoln so my question is has any members had dealings with them if so what was your experience like?
 
Used them for parts when we had a Burstner (which was not bought from them), they were always very helpful in my experience.
 
I bought a mh from them 3 years ago. They were great.
But there have been staff changes since then.
 
Bought ours from them in 2014 & they were spot on, not had any recent dealings though.
 
I contacted them a couple of times with questions about a new Burstner we were going to buy. They were very helpful and provided exactly the information I asked for.
In the end we bought one elsewhere (France) but I got the feeling they would be a good company to deal with
 
I've been impressed by them in the past. Very few dealer's seem to be as good.
 
Bought our one and only van from them over 12 years ago. A great company to deal with back then, and I still hear good things about them today. (y)

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Not bought from them but had work done by them - good company to deal with - do a search on here and you will find positive feedback
 
Still have the van we bought from them back in 2006. Very good company to deal with. Have also stayed on their campsite, which is very good.
 
They don't tend to be the cheapest but they have an excellent reputation and my own experience has been very positive althought that has been for aftercare rather than buying a van
 
We purchased our van there. As already said, they appear professional (Salesman Dan) and the handover was completed by a very knowledgeable technician (Simon). Have heard good things about the aftercare experience but no personal knowledge.
 
Mitchyd said:
As I mentioned in an earlier post we are going to view a m/home tomorrow at Camperuk in Lincoln so my question is has any members had dealings with them if so what was your experience like?
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Bought my current Burstner from them. I’ve always found them fair and good people to deal with

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Oh dear.We hade many problems when we bought our 18month old Burstner from them.
 
Very helpful when we were buying but when we had a problem all we got was we'll ring you back when we hear from Burstner. Nearly one year later and still no call back, despite calling in about four times I put something on the Burstner Facebook site and they rang within 24 hours, but only to say they couldn't help us.
The problem is the front seats are all cracking
 
Have no knowledge of the sales side of the company having never purchased anything from them. However, we did visit their workshop for a Fiat EGR recall and water ingress into the engine bay. We used them on the strength of their "excellent reputation", which, in the event, turned out to be worthless.

In our opinion, and due to this direct experience, they are absolutely dreadful. We would not trust them to blow our tyres up!
 
Saw the van we wanted.Sold as seen (great) even though the previous owner had added a lot of extras.(all on written advert).
A new habitation door was on order.We went to pick up van only to find 7 things missing including a £2k tv and satellite system.Apparently owner wanted them and the sales guy wasn’t told.Very heated attitude by salesman who offered a few things back and £500 cash,but not the tv and satellite system.We stuck to our guns and eventually got a new system installed a month later.One or two minor things needed sorting ( sliding doors at back opened when travelling,rusty sink,cleaning etc).But habitation door hadn’t turned up so went home awaiting call.(4 hour round trip).Nearly 6 months later we were told the door was there.Another trip in van, and hire car.2 days later told wrong door and decals.Back to collect.Again, months and months later back to have door fitted. This time hubby turned up to find no car available.Eventually hire car supplied.
I have to say that the offer of free overnight stay on a local site was a good one.

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I;m having a few problems with CamperUK. Ordered new stock ‘van 2 weeks ago and noticed a small crack on screen. Agreed it would be replaced and collection agreed for 01 Sept. Needless to say, we haven’t collected yet and originally told 3 working days, now told 5 working days,. Real shame as we have booked 2 weeks off work which is running out. To be honest, the service wasn’t that brilliant when we were asking about additional items. I felt like an inconvenience to them and still do.
 
Have to say, speak as you find, they have been very attentive and helpful. I am aware that COVID 19 has had an impact on Germany’s supply chain, not only impacting on Carthago, but on our new Windows and doors (for the House) which have had delays (two different companies for Windows and Garage Doors but same issue).
 
I nearly been a van earlier this year of them but missed out on the rush that’s happening at present. They could not be more keen then but that was before the increase in sales. Have tried to look on their web site for last couple days and nothing but blank screen ?
Ray
 
Kreos7012 said:
I;m having a few problems with CamperUK. Ordered new stock ‘van 2 weeks ago and noticed a small crack on screen. Agreed it would be replaced and collection agreed for 01 Sept. Needless to say, we haven’t collected yet and originally told 3 working days, now told 5 working days,. Real shame as we have booked 2 weeks off work which is running out. To be honest, the service wasn’t that brilliant when we were asking about additional items. I felt like an inconvenience to them and still do.
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I know it's dissapointing when it gets delayed, been there. Waiting for ours was the longest 6 months of my life. And then it wasn't ready for a few more days 🙄
It's not too bad yet though, give them a chance 👍
 
Kreos7012 said:
I;m having a few problems with CamperUK. Ordered new stock ‘van 2 weeks ago and noticed a small crack on screen. Agreed it would be replaced and collection agreed for 01 Sept. Needless to say, we haven’t collected yet and originally told 3 working days, now told 5 working days,. Real shame as we have booked 2 weeks off work which is running out. To be honest, the service wasn’t that brilliant when we were asking about additional items. I felt like an inconvenience to them and still do.
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Well that doesn’t sound like them at all. Maybe things have changed?

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Kreos7012 said:
I;m having a few problems with CamperUK. Ordered new stock ‘van 2 weeks ago and noticed a small crack on screen. Agreed it would be replaced and collection agreed for 01 Sept. Needless to say, we haven’t collected yet and originally told 3 working days, now told 5 working days,. Real shame as we have booked 2 weeks off work which is running out. To be honest, the service wasn’t that brilliant when we were asking about additional items. I felt like an inconvenience to them and still do.
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Always suspicious of negative reviews from free members.
 
Robert Clark said:
Always suspicious of negative reviews from free members.
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Hi. Please don’t be suspicious. Finally taken the plunge after hiring Motorhomes to buying one. Just disappointed that despite assurances that it would be ready when we paid the deposit that it is now delayed. Please do bear in mind that this is a new stock vehicle. It’s just so disappointing when we have booked the time off work.
 
My experience with one person (not one the names mentioned above) working there, although only about an enquiry, left me unimpressed. The response to my enquiry came back with such poor spelling and knowledge about their campervans range I decided not to pursue my enquiry with them.
 
Richard and Ann said:
I know it's dissapointing when it gets delayed, been there. Waiting for ours was the longest 6 months of my life. And then it wasn't ready for a few more days 🙄
It's not too bad yet though, give them a chance 👍
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Was yours a van from stock or factory order. Ours is a physical van in stock (with crack on windscreen)

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