This is the second order I've placed with this company that has gone not as it should (putting it politely)! Both times my emails asking for an update were ignored. I shouldn't be left wondering after 2 weeks where my parts are. If I could've found one of the parts I need elsewhere I wouldn't have placed the order at all after my first experience. It's really not that difficult. If the parts aren't in stock (they were according to their own website) then at least have the courtesy to let the customer know. Just like it says they do on their website. Obviously not.
I will certainly NOT make the same mistake again even though I need another specific Burstner part for my van.
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