Brkdwn/Accdnt in Europe, you think you're covered??? (1 Viewer)

[Viennese]

Was that with uk AA,,their fault in the end,,thats who you had your contract with,,BUSBY,,

Don't think so, I pay extra to Safeguard for European break down...

 

[busby]

Don't think so, I pay extra to Safeguard for European break down...

Safeguard let you down then,,BUSBY,,

 

[Minxy]

In torrential rain, in a crowded city where we had just arrived, we thought it was - we needed help! None forthcoming from the AA, a kind car park attendant called a mechanic who couldn't help but who told us where the Citroen dealer was. The AA could have done that but they didn't want to know!!

I can't agree that a broken wiper motor required an emergency call-out ... you were parked, safely no doubt, and it didn't stop the vehicle actually being driven ... even if you had to wait for the rain to stop. Not my idea of an emergency by any stretch of the imagination! If however it happened on a motorway with an exit miles away that would be another matter due to the hazard to not only others but the danger to you.

 

[Viennese]

I never claimed it was an emergency - I said we needed help, which we did. No doubt you would have known, by clairvoyance I assume, where to find the nearest Citroen dealer! It's very easy to comment on and judge someone else's problem and actions isn't it?

 

[Minxy]

I never claimed it was an emergency - I said we needed help, which we did. No doubt you would have known, by clairvoyance I assume, where to find the nearest Citroen dealer! It's very easy to comment on and judge someone else's problem and actions isn't it?

BUT it is a recovery/breakdown service, NOT a general 'help us' service.

Also I'm NOT commenting you purely on your actions but from my own experience ... we had a problem, more 'serious' than yours, when we had a leak on the oil filter of our PVC in Germany which we noticed when we parked the van, we decided to try to sort it ourselves as we didn't feel it was reasonable to call out recovery as it hadn't made the vehicle undrivable/dangerous etc. I order to find a garage we went to a local shop (can't remember exactly what it was as it was a couple of years ago) and asked them if they knew of anywhere, they looked in their phone book and gave us the address of a local garage and as it was only a few miles away we drove there. We had to wait a little while as the garage had a vehicle on the lift already but not long at all - upshot was that the oil filter had been cross threaded at the recent service we'd had so a new one was put on and new oil too, and all was well, fortunately our local garage paid us for the cost of having this done without a problem, it's just one of those things that can happen (and certainly hasn't stopped us going there - we use them for our vehicles normally). We could have called out our recovery and they would probably have come out to us bearing in mind what it was but I would NOT have contacted them simply to ask them where the nearest garage was.

If you don't agree that's fine but that's my take on it.

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[MR. FUSION]

Not hijacking the thread but I was told nobodies insurance is valid when going around that big notorious traffic roundabout in paris Is that true, not that anyone here would be daft enough to do that in a MH in Paris!

 

[Viennese]

BUT it is a recovery/breakdown service, NOT a general 'help us' service.

Also I'm NOT commenting you purely on your actions but from my own experience ... we had a problem, more 'serious' than yours, when we had a leak on the oil filter of our PVC in Germany which we noticed when we parked the van, we decided to try to sort it ourselves as we didn't feel it was reasonable to call out recovery as it hadn't made the vehicle undrivable/dangerous etc. I order to find a garage we went to a local shop (can't remember exactly what it was as it was a couple of years ago) and asked them if they knew of anywhere, they looked in their phone book and gave us the address of a local garage and as it was only a few miles away we drove there. We had to wait a little while as the garage had a vehicle on the lift already but not long at all - upshot was that the oil filter had been cross threaded at the recent service we'd had so a new one was put on and new oil too, and all was well, fortunately our local garage paid us for the cost of having this done without a problem, it's just one of those things that can happen (and certainly hasn't stopped us going there - we use them for our vehicles normally). We could have called out our recovery and they would probably have come out to us bearing in mind what it was but I would NOT have contacted them simply to ask them where the nearest garage was.

If you don't agree that's fine but that's my take on it.

Well my take is different - you are obviously correct aren't you? I didn't call out the recovery service, I called the only number I had to get advice. Give me your phone number, I'll call you next time to ask what the correct procedure is!!! That is my last word on the subject!!

 

[Minxy]

Not hijacking the thread but I was told nobodies insurance is valid when going around that big notorious traffic roundabout in paris Is that true, not that anyone here would be daft enough to do that in a MH in Paris!

Wellllllll .... actually ... we've done it but only once ... never to be repeated!!!!

 

[hilldweller]

The heading is Breakdown/Accident. They are different. My daughter's bike was stolen and found later in a field, we asked the breakdown people to recover it and they said "no" it's an insurance claim nothing to do with us.

 

[malheg]

Hello,
We took breakdown insurance with ADAC as they would do more than 3months. (Infact 12).
Just went to go out in our van & flat front tyre.
Phoned ADAC said they will be here within the hour.
Malc

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[Sheddy]

Currently dealing with the AA overseas breakdown claims department regarding our claim for recovery on a French motorway last month. Our claim for €655 which we had to pay to the appointed recovery agent was submitted to the AA by email as instructed on the 10th of last month, we got an immediate automatic response advising it was being dealt with. I have just been talking to the AA, apparently the claim is in the system and there is an expected delay of 'One Month' before it is 'considered'
Cheers
Ed

 

[ludo]

Another consideration for those brand new Fiat based van owners who rely totally on their 2/3 year Fiat breakdown service.

Fiat will only attend a breakdown that is Fiat related. A blow out, puncture, accident resulting in the vehicle being broken down, etc. is not covered by the Fiat breakdown service and Fiat will not attend. Anyone with a new Fiat vehicle should carry a separate independent breakdown cover for peace of mind.

This may also apply to other marques of new vehicles, best to check!

 

[mikebeaches]

Another consideration for those brand new Fiat based van owners who rely totally on their 2/3 year Fiat breakdown service.

Fiat will only attend a breakdown that is Fiat related. A blow out, puncture, accident resulting in the vehicle being broken down, etc. is not covered by the Fiat breakdown service and Fiat will not attend. Anyone with a new Fiat vehicle should carry a separate independent breakdown cover for peace of mind.

This may also apply to other marques of new vehicles, best to check!

Interesting ludo! I didn't know that. Our Fiat warranty/breakdown cover lasts until the end of June next year and I'd always believed they would assist with all vehicle-related problems, such as flat tyre etc. As it happens, we do also have continental breakdown cover with our Comfort insurance, so we should be covered in any case. But I'd often wondered whether it was really necessary to have separate cover, in addition to Fiat's, when the vehicle is new?

Presume you found the information buried in the terms and conditions somewhere?

 

[TerryL]

Not hijacking the thread but I was told nobodies insurance is valid when going around that big notorious traffic roundabout in paris Is that true, not that anyone here would be daft enough to do that in a MH in Paris!

A well-promulgated myth I'm afraid, one I used to use quite often when "negotiating" said traffic island. The look of horror on passengers faces as I approached the Arc and put my foot down .
(Traffic entering the system has priority). 'Twas of course in a large bright red coach, but I've done it in a car and in the moho too! Great fun!

But as regards breakdowns, happened to me twice on French autoroutes and you have to use the police recommended agent, no choice. The second time was a full recovery (and THAT story is worth a book!) so I left it all to the boss....

 

[ludo]

Interesting ludo! I didn't know that. Our Fiat warranty/breakdown cover lasts until the end of June next year and I'd always believed they would assist with all vehicle-related problems, such as flat tyre etc. As it happens, we do also have continental breakdown cover with our Comfort insurance, so we should be covered in any case. But I'd often wondered whether it was really necessary to have separate cover, in addition to Fiat's, when the vehicle is new?

Presume you found the information buried in the terms and conditions somewhere?

During a conversation with Fiat Motorhome Assist when I took out the extended warranty on our last new van in 2015. I have since taken uout the extended warranty on or latest new van, September 2017.

I don't know if this ruling is similar with other makes of base vehicles or, indeed, cars but worth a check. We are covered with Britannia too since I discovered the risk.

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[Lenny HB]

Another consideration for those brand new Fiat based van owners who rely totally on their 2/3 year Fiat breakdown service.

Fiat will only attend a breakdown that is Fiat related. A blow out, puncture, accident resulting in the vehicle being broken down, etc. is not covered by the Fiat breakdown service and Fiat will not attend. Anyone with a new Fiat vehicle should carry a separate independent breakdown cover for peace of mind.

This may also apply to other marques of new vehicles, best to check!

My make called Fiat Camper assist when he had a flat tyre in Belgium, no problem.
How about some links to your source.

 

[Minxy]

My make called Fiat Camper assist when he had a flat tyre in Belgium, no problem.
How about some links to your source.

I'm sure Ludo was right that in the past the wording was such that a puncture and non-Fiat related problems were not covered however I've just read their current breakdown cover for motorhomes/campers and it says:

In the case of unforeseen events* (breakdown, fault, accident, puncture of one or more tyres, flat battery, etc.), the call centre puts you in touch with Fiat Camper Assistance, the roadside assistance team reserved for motorhome customers, active in 51 countries 7 days a week, 24 hours a day. Also, if necessary, Europ Assistance works as an interpreter and remains in direct contact with the customer until the operation is completed and the motorhome starts off again (*) Consult your Owner's Warranty of the camper which shows method of supply, conditions, limitations and exclusions of the Services.​

http://www.mopar.eu/camper/en/assistance/roadside-assistance

So it may be that some have it and some don't now ... reading your own warranty conditions will tell you which you have.

 

[ludo]

My make called Fiat Camper assist when he had a flat tyre in Belgium, no problem.
How about some links to your source.

I think I made it quite clear in my previous post! I was told this by customer services, "During a conversation with Fiat Motorhome Assist when I took out the extended warranty on our last new van in 2015."

No links, I didn't record the call!

Reading Minxygirl's post, it may have changed since but still worth checking.