Webbs motorhomes. (1 Viewer)

[steve 6644]

After not going ahead with a Rapido 9048 from a lovely private seller over the weekend, we pulled the trigger on the same van, but from Webbs, based in Reading. This van is considerably quieter than the other, a year younger, has solar and an auxiliary Wabasto heater fitted, a 6 month warranty, and just one owner from new. We are promised delivery on 9th so we can get away on the 10th, (really hope it's ready in time). We had to pay for the cam belt to be changed(£500.00) as their 6 month warranty did not cover a Cambelt and the van has done 49,000+ miles with no record of the belt ever having been changed to date ??. No way that's a chance I am taking, but if we hadn't stumbled upon this van, we would have given up looking until next year and were fed up with looking and its nice, so reluctantly swallowed the Cambelt cost.

I have to say, the guy we are dealing with, Steve Archer, is probably (so far) the best sales guy I have seen in many a year. I would have employed him anytime in my business life, no old Bollox, direct and accurate, a top bloke they are lucky to have him.

Will put a proper revue in the dealer section when we have completed the transaction, but so far 10/10

Has anyone else dealt with them??

 

[Khizzie]

Bought my van from them 6years ago.. Great honest service. Had a years road fund licence, full service and included cambelt change at no extra cost. Had an issue with the heki, it was sorted without a quibble. First class company in my opinion.

 

[denisejoe]

We bought from them in 2013. Found them to be OK but when we took it for a test drive the salesman wouldn't have been able to drive it himself as he didn't have a C1 licence! Where's the sense in that? We bought the van and it's been good (apart from having to have a new engine a couple of years ago! but the van was 13 years old by then!).

You'll be pleased to know that the van was ready when they said it would be and it was a really good handover, so allow plenty of time for that when you collect.

Denise

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[Theonlysue]

If they were selling a fully serviced vehicle that includes cam belt change.

 

[Jaws]

The dealer we bought our van from tried the cam belt scam with me
I said no problem, can you return our deposit please..
Apparently a cam belt change could be done after all ( and it was... along with two replacement tyres which were ok but would not be for long ! )

 

[CazPaul]

Cant believe the cambelt wasn't done as part of the sale, you should have negotiated this in when doing the deal, no way would they have lost a sale for a cambelt.

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[Notts Archer]

I went to Webbs 3 or 4 years ago for an assessment on a water ingress problem with the m/o. They said that they would have to do a full habitation report to give an answer and a quote. The following day they rang to say that the gas regulator was too low and that they will fail it unless I got them to replace it. Although I gave them proof that the new law did not apply retroactively, particularly as the m/o was 7 years old, they played God and failed the gas check and refused to complete the rest of the inspection. To rub salt into the wound, I had to pay £230 for the incomplete report to get the m/o back.
After several emails going back and forth they would not give me a full refund for the bodged habitation report. Unfortunately I had to take them to court before they were shown the error of their ways and paid up plus costs.
I have since met other ex-Webb customers who have had issues with them.
Would I recommend them...NO.
Did I buy my new motorhome from them ...NO.
Good luck with the Rapido 9048. I hope you have better service from them than I did.

 

[Fontie]

We bought a new Motorhome last September from them, Steven was our sales guy and was very good no hard sell answered our questions. Hand over was great and not rushed, couple of snags I noticed were dealt with straight away, I couldn't fault them, and touch wood I have had no problems with the van Swift Spirit (Escape) 664 Funny how some can have a good experience with a dealer where others don't

 

[Teddy B]

Yes we bought our first Motorhome 4 years ago, also dealt with Steve Archer. Was most helpful and certainly not pushy.
Never having owned a Motorhome before he couldn’t have been more helpful.
Well done Steve Archer and Webb’s!

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[steve 6644]

Cant believe the cambelt wasn't done as part of the sale, you should have negotiated this in when doing the deal, no way would they have lost a sale for a cambelt.

They had already knocked off two grand and were replacing a tall end corner profile that had a tiny crack in it before the cambelt came up, plus Steve had pulled everyone out of shape to try and get it all ready for Monday next week so I swallowed the belt cost.

I am happy with the deal so long as it is actually ready on time and so far I'm quite impressed.

 

[raysalaugh]

They would have known all about the cambelt and other issues when the van was traded in and valued it accordingly.
As for knocking two grand off that's only a bit of what they put on, they will most likely have told the previous owner we will have to reduce the value £500 for the cambelt replacement and then pass the cost on to you.

 

[steve 6644]

They would have known all about the cambelt and other issues when the van was traded in and valued it accordingly.
As for knocking two grand off that's only a bit of what they put on, they will most likely have told the previous owner we will have to reduce the value £500 for the cambelt replacement and then pass the cost on to you.

So, what deal would you have asked for?

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[Jim]

Steve, a good, successful deal is one both buyer and seller are happy with. Looks like you have a good one. Well done

 

[Jim]

Bought my van from them 6years ago.. Great honest service. Had a years road fund licence, full service and included cambelt change at no extra cost. Had an issue with the heki, it was sorted without a quibble. First class company in my opinion.

We bought from them in 2013. Found them to be OK but when we took it for a test drive the salesman wouldn't have been able to drive it himself as he didn't have a C1 licence! Where's the sense in that? We bought the van and it's been good (apart from having to have a new engine a couple of years ago! but the van was 13 years old by then!).

You'll be pleased to know that the van was ready when they said it would be and it was a really good handover, so allow plenty of time for that when you collect.

Denise

We bought a new Motorhome last September from them, Steven was our sales guy and was very good no hard sell answered our questions. Hand over was great and not rushed, couple of snags I noticed were dealt with straight away, I couldn't fault them, and touch wood I have had no problems with the van Swift Spirit (Escape) 664 Funny how some can have a good experience with a dealer where others don't

Yes we bought our first Motorhome 4 years ago, also dealt with Steve Archer. Was most helpful and certainly not pushy.
Never having owned a Motorhome before he couldn’t have been more helpful.
Well done Steve Archer and Webb’s!

Any chance you could leave Webbs a review. They don't have any reviews at all! It only takes a couple of clicks. Thanks in advance . https://www.motorhomefun.co.uk/forum/reviews/webbs-motor-caravans-ltd.141/

 

[denisejoe]

Any chance you could leave Webbs a review. They don't have any reviews at all! It only takes a couple of clicks. Thanks in advance . https://www.motorhomefun.co.uk/forum/reviews/webbs-motor-caravans-ltd.141/

Done

Denise

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[cornish boy]

So, what deal would you have asked for?

I am guessing you didn't feel forced, bullied or coerced into signing the deal so sounds like you are paying a figure you are happy to pay.
And hopefully Webbs have kept a few quid in the deal so they can look after you and still be in business the next time you are looking.

Sounds like the best deal for both parties....

 

[MillieMoocher]

Steve, a good, successful deal is one both buyer and seller are happy with. Looks like you have a good one. Well done

This is absolutely right..

Dealers, like any business need to make a profit to survive. As long as both parties are happy, nothing else matters.

 

[kelpie]

This is absolutely right..

Dealers, like any business need to make a profit to survive. As long as both parties are happy, nothing else matters.

As you correctly say "nothing else matters" , can I add or no one else.
John

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[steve 6644]

Just been told that I have to tax the van as they cannot transfer road tax anymore?? I have to say I did not notice this on the sales invoice nor the sales boards that are all over forecourt outside among the vehicles. Apparently the law has changed and on all second hand vehicles, the new owner must tax it and on a new vehicle they must also pay for the registration fee.
I didn't know about this new rule bumski !!

Did anyone else??

 

[Basildog]

I went to Webbs 3 or 4 years ago for an assessment on a water ingress problem with the m/o. They said that they would have to do a full habitation report to give an answer and a quote. The following day they rang to say that the gas regulator was too low and that they will fail it unless I got them to replace it. Although I gave them proof that the new law did not apply retroactively, particularly as the m/o was 7 years old, they played God and failed the gas check and refused to complete the rest of the inspection. To rub salt into the wound, I had to pay £230 for the incomplete report to get the m/o back.
After several emails going back and forth they would not give me a full refund for the bodged habitation report. Unfortunately I had to take them to court before they were shown the error of their ways and paid up plus costs.
I have since met other ex-Webb customers who have had issues with them.
Would I recommend them...NO.
Did I buy my new motorhome from them ...NO.
Good luck with the Rapido 9048. I hope you have better service from them than I did.

There is no law regarding the position of the regulator !
As usual a business picking and choosing bits of spurious legislation or regulations and robbing people

 

[steve 6644]

Just been told that I have to tax the van as they cannot transfer road tax anymore?? I have to say I did not notice this on the sales invoice nor the sales boards that are all over forecourt outside among the vehicles. Apparently the law has changed and on all second hand vehicles, the new owner must tax it and on a new vehicle they must also pay for the registration fee.
I didn't know about this new rule bumski !!

Did anyone else??

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[Basildog]

Just been told that I have to tax the van as they cannot transfer road tax anymore?? I have to say I did not notice this on the sales invoice nor the sales boards that are all over forecourt outside among the vehicles. Apparently the law has changed and on all second hand vehicles, the new owner must tax it and on a new vehicle they must also pay for the registration fee.
I didn't know about this new rule bumski !!

Did anyone else??

Yes I did
You have what they call shiny toy syndrome it messes with your thought process

 

[JimJams]

Just been told that I have to tax the van as they cannot transfer road tax anymore?? I have to say I did not notice this on the sales invoice nor the sales boards that are all over forecourt outside among the vehicles. Apparently the law has changed and on all second hand vehicles, the new owner must tax it and on a new vehicle they must also pay for the registration fee.
I didn't know about this new rule bumski !!

Did anyone else??

When a vehicle is sold to any dealer or as a part-exchange, when the dealer puts the vehicle onto trade then the current (previous to be) owner will return send the yellow part of the V5 document to DVLA.
This will automatically cancel the vehicle tax once they have received it and the DVLA will reimburse any outstanding tax funds to the current owner where applicable.

If a vehicle is sold privately then when DVLA receive the V5 in the new owners details this will also automatically cancel the existing road fund tax. This can no longer be transferred from owner to owner. Vehicle tax can also be cancelled online these days if required.

The new owner at any point of sale will need to tax a vehicle on the day of collection. This should of been explained to you on the day the deal was done to be honest??
You need to remember there are now various ways in taxing vehicles from monthly direct debits to 6 or 12 month upfront card payments not just the simple go down the post office and buy either a six or 12 month tax discs..

When purchasing brand new vehicles there are sometimes listings for OTR (on the road) prices. This will include the registration of a new vehicle as well as a years road fund Tax.

Again when purchasing pre-owned vehicles you would need it to be part of a deal to include road fund tax..

Hope this helps.

 

[steve 6644]

When a vehicle is sold to any dealer or as a part-exchange, when the dealer puts the vehicle onto trade then the current (previous to be) owner will return send the yellow part of the V5 document to DVLA.
This will automatically cancel the vehicle tax once they have received it and the DVLA will reimburse any outstanding tax funds to the current owner where applicable.

If a vehicle is sold privately then when DVLA receive the V5 in the new owners details this will also automatically cancel the existing road fund tax. This can no longer be transferred from owner to owner. Vehicle tax can also be cancelled online these days if required.

The new owner at any point of sale will need to tax a vehicle on the day of collection. This should of been explained to you on the day the deal was done to be honest??
You need to remember there are now various ways in taxing vehicles from monthly direct debits to 6 or 12 month upfront card payments not just the simple go down the post office and buy either a six or 12 month tax discs..

When purchasing brand new vehicles there are sometimes listings for OTR (on the road) prices. This will include the registration of a new vehicle as well as a years road fund Tax.

Again when purchasing pre-owned vehicles you would need it to be part of a deal to include road fund tax..

Hope this helps.

Brilliant James, thank you very much for confirming what Steve at Webbs explained to me. My confidence and trust is intact again.

God, the modern world makes us cynical

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[dalspa]

At least you are buying fairly early in the month so not losing much on the road tax. When selling privately at the end of the month the refund (to the seller) is for the remaining full months, but the new owner has to tax for the full month in order to drive it away. The Government gets the current month paid for twice.

 

[steve 6644]

Yes I did
You have what they call shiny toy syndrome it messes with your thought process

I agree, I've had this from about 11 years old, I have been constantly polishing that shiny toy ever since but the thought process was never about what, more about getting into it.

I bet you know what I mean

 

[cornish boy]

Just been told that I have to tax the van as they cannot transfer road tax anymore?? I have to say I did not notice this on the sales invoice nor the sales boards that are all over forecourt outside among the vehicles. Apparently the law has changed and on all second hand vehicles, the new owner must tax it and on a new vehicle they must also pay for the registration fee.
I didn't know about this new rule bumski !!

Did anyone else??

I knew tax wasn't transferable but am fairly sure a Dealer can still tax it on your behalf as the V5 will be in your name.

I should of said, that of course you need to have insured the vehicle so they can tax it online in your name

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[Notts Archer]

There is no law regarding the position of the regulator !
As usual a business picking and choosing bits of spurious legislation or regulations and robbing people

I believe that all motorhomes now have the regulator fitted higher than the gas bottles. When this was introduced it only applied to new motorhomes and not those that were manufactured prior to the new regulation.