Truma Water heater (1 Viewer)

[MaureenD]

Can any one help.
We have a Burstner performance 700 with 2 fixed single beds.
When we use the water heater on gas we get a very strong Heat smell so strong we have to open vents. It's not a dust burning smell. also the mattress gets really red hot and you can't put your hand on the heater its too hot. I phoned Chelstons and they said its normal when using gas. Every thing is normal when we are on electric.
Any one else got this problem or offer any advice please

 

[pappajohn]

im not trying to worry you but to my mind it should never get that hot!!!!

worth having it checked by a competent corgi / gassafe registered service center.

the last thing you need is a fire or burst boiler.

 

[nomadic]

MaureenD

You don't say how old your unit is, but there was a call back on the C6002 boiler, and ours was one that needed the modification, and it was cooler "on gas" after that!

I suggest you talk to Trume sercice/aftercare first, and see what they say, which I'm sure will be along the lines of get it checked at one of their service agents, and if one is closer than a long journey to your supplier, if it is new and under warranty, it should not cost you a penny. If its not under warranty, then you save on fuel costs.

Most important think is don't leave it.....get it checked.

Good luck


Nomadic

^{_{Subscribers  do not see these advertisements}}

 

[MaureenD]

Hi
It was 2 years old in March. We bought it last November but had a full year warranty with Chelstons.
Maureen

 

[nomadic]

Hi
It was 2 years old in March. We bought it last November but had a full year warranty with Chelstons.
Maureen

If it is 2 years old, then it is a later model boiler, ours is a C6002, so if it is a different model number, then I would check with Truma, if your supplier is an approved Truma trained agent.

Your dealer warranty should cover your boiler, but don't be supprised if they try the "its out of warranty" line. You do need to talk to truma first. Does it incurr a long journey?

Hope all goes well

Nomadic

 

[Pammy]

Hi Muareen

If you get the run around from Truma or your dealer you may have to do what Pappa John suggests and locate a Gas Safe Registered Engineer.

Go on to the Gas Safe Register Gas Safe Register - make sure your gas engineer is registered

On the Right hand side, put in your post code and try and locate an Engineer with the following qualification: WATLP2

This certification covers engineers to work on LPG Caravan Water Heaters

Hope this helps
Pammy

^{_{Subscribers  do not see these advertisements}}

 

[MaureenD]

Thanks Pammy thats most helpful

 

[MaureenD]

Hi
Just to let you know we went back to Chelston Motorhomes they inspected and agreed about all we had said. They said it was a design fault and agreed to do something about it so it went back to their workshops last Friday they cut a hole in the side of the van and put a Truma fan assisted vent in also they insulated the underside of the bed slats with a foil insulation. So jobs done lets hope its OK when we try it out.

 

[pappajohn]

very good maureen,

but if they said it was a design fault then the boiler should have been changed not just extra cooling.oh:

^{_{Subscribers  do not see these advertisements}}