Not impressed with green flag (1 Viewer)

[pampam]

Had breakdown cover with green flag for two years tried to use them last year and wasnt impressed with the service,it was an app that my phone couldnt use,and when trying to phone was getting told to use app,in the end the local landrover garage came to rescue,however i was on auto renewal and the renewal date was 16 may ,i phoned and cancelled on 4 th of may ,the guy at green flag (direct line) assured me that money wouldnt be taken out of bank, and i wouldnt have to cancel my direct debit , i then bought breakdown cover with rac and paid for it over phone,
checked nothing had been taken out of bank and threw all documentation away,
turns out they took £116 out of bank on 26th may, ive just spent half hour on phone (0345) number to be told that it might take 14 days before it is refunded into bank……………i was livid their mistake and im left without £116 in my bank, and being told it wont go straight back to account, because we only use that account for vehicles , and its been hit just lately with services ,rac(dearer than greenflag) ………… what if i was hard up? It could have caused financial hardship, he said if i went overdrawn they would recompense me ,and i said”what another 3/4hour on phone?”its tantamount to theft ………… moan over off to sit in sun

 

[125BEER]

Dont get burnt

 

[Jim]

Frustrating, I hope you get the cash back soon. The lesson here is always cancel direct debits yourself. Online banking makes that easy these days.

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[2 Jabs]

I hope you get better service from the RAC than I did, left me for 5 hours, despite numerous text messages saying they are on their way at midnight I rang again and a contractor came within 10 minutes. I cancelled and moved to green flag

 

[The general]

contacting the Rac call centre is a horrendous experience expect to keep in line for at least 40 mins .

 

[Idberr]

I had to use the Greenflag app last Saturday afternoon, received a call within 5 minutes to say on the way, arrived within 20 minutes. Very courteous and efficient.
RAC .....I haven’t got the energy to describe their poor service over the years, but then sometimes it’s just luck

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[Odd job]

Had breakdown cover with green flag for two years tried to use them last year and wasnt impressed with the service,it was an app that my phone couldnt use,and when trying to phone was getting told to use app,in the end the local landrover garage came to rescue,however i was on auto renewal and the renewal date was 16 may ,i phoned and cancelled on 4 th of may ,the guy at green flag (direct line) assured me that money wouldnt be taken out of bank, and i wouldnt have to cancel my direct debit , i then bought breakdown cover with rac and paid for it over phone,
checked nothing had been taken out of bank and threw all documentation away,
turns out they took £116 out of bank on 26th may, ive just spent half hour on phone (0345) number to be told that it might take 14 days before it is refunded into bank……………i was livid their mistake and im left without £116 in my bank, and being told it wont go straight back to account, because we only use that account for vehicles , and its been hit just lately with services ,rac(dearer than greenflag) ………… what if i was hard up? It could have caused financial hardship, he said if i went overdrawn they would recompense me ,and i said”what another 3/4hour on phone?”its tantamount to theft ………… moan over off to sit in sun

You can claim a refund from your bank under the direct debit guarantee.

I switched from green flag to Auto Aid this year, we were with them years ago and had a breakdown which they dealt with well.

 

[Red Sonja]

We use Auto aid for the car. Very pleased with them when we broke down (twice). Couldn't fault them at all.

 

[Riverbankannie]

I have switched to Green Flag and have been impressed with their service. Yes, I noted that the automated message on the phone line said to use the app, however, I was having problems logging into app at the time so I pressed on with phone call. A very nice lady took the call, booked the breakdown assistance (which was to our drive and we needed to coincide with dealer time-slot for battery change). She booked the time and then passed me on to someone who sorted out my app. The Green Flag man turned up at the appointed time, got the car started and followed us to the dealer in case we had problems.
Very happy.

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[domf]

You can claim a refund from your bank under the direct debit guarantee.

^^^^This.


If you phone your bank and tell them that it has been confirmed that it was a mistake then they will refund you same day,

 

[pampam]

Yes ive gone full circle back to rac who i left after many years, of good service but then an abysmal experience so went to AA and then green flag, heyho im calm now, i think its an age thing when you get annoyed when you are inconvenienced because someone else hasnt done their job correctly. And jim you are right i shall ALWAYS cancel direct debit myself in future………a lesson learned.

 

[Cheshirecat57]

I have switched to Green Flag and have been impressed with their service. Yes, I noted that the automated message on the phone line said to use the app, however, I was having problems logging into app at the time so I pressed on with phone call. A very nice lady took the call, booked the breakdown assistance (which was to our drive and we needed to coincide with dealer time-slot for battery change). She booked the time and then passed me on to someone who sorted out my app. The Green Flag man turned up at the appointed time, got the car started and followed us to the dealer in case we had problems.
Very happy.

I couldnt get the GF App to work/load at all ( not broken down just wanted it working in case)
Called customer service who put me through to App department
They sorted it remotely and now it has all my info

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