For those who use the French Toll roads. (1 Viewer)

[Lee Fryer]

You will have a user name and password with it, that you need to register the tab when it arrives. I have registered mine and just kept the forms.
Lee

 

[peterc10]

Thanks @Kevan
Apart from the odd disagreement, I seem to go through on Class 2 when I pay. The MH is 3.1m high and rated at 3500Kg.

James, you may have problems. At the tolls they do not weigh anything but I think most have an automatic height gauge. That is they decide what class you are. At 3.1m you may or may not get away with it.

 

[Bognor Saint]

You will have a user name and password with it, that you need to register the tab when it arrives. I have registered mine and just kept the forms.
Lee

The PDF I received was, it looks like , asking for bank details and ID.
I've already supplied card details. No sign of user name and password.
I have sent them an emai asking for an English copy. Everything else was in English so why not this.

 

[Blossom]

Follow up info.

I just spoke with a lady at ATMB in France (she spoke english thankfully)

I asked about the missing email to register a card and she said they already had my card details. It was the one I used when I registered. Turns out its now not just for the postage they also use that one for the billing. She was able to confirm the expiry date for me so its definitely logged.

I just need to sign and date the form and return with a copy of my ID (Passport) and its all done.

Fingers crossed for that first barrier now.

Hi, can you give me the Telephone number for ATMB please? I am having problems ordering my card.

 

[Cal54]

Shirley @Blossom, the phone number on the bottom of the 'e' mail I received is 0800 074100. However as everything is in French I'm not 100% sure it is customer service!! Sorry.

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[Blossom]

Carol @Cal54 I got that same number from the website and it says 'It has not been recognised' when I dial it. But thanks anyway.
Just wandered if anyone had another number.
I have emailed them also.

 

[Trixie]

Shirley @Blossom, if you ring Carol I think you have her number she'll try to help I'm sure. If you want some help from me you can pm your mobile to me and I'll ring you.

Veronica

 

[peterc10]

It is probably a French number so you need to put the French international code in first. You may need to drop the first 0 of the number, can't remember if that applies to France.

 

[Cal54]

Shirley @Blossom, I'm sure the gang will have a blast when we actually get there but all this planning 'malarkey' is doing my head in!! Lol

 

[Blossom]

@Trixie Veronica thank you. I've received a confirmation email from ATMB saying they have received my inquiry and it has the opening hours of Customer Service on it. It has the same telephone number for customer service on it which is on their website and the one Carol posted. They are not open on Sunday's so I will try the telephone number tomorrow, see if I have any more luck when it is their opening hours. (Thinking that may be the problem)
@peterc10 thanks for your advise

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[Vanderek]

The PDF I received was, it looks like , asking for bank details and ID.
I've already supplied card details. No sign of user name and password.
I have sent them an email asking for an English copy. Everything else was in English so why not this.

My tag arrived last week - but despite the earlier confirmation email - I did not receive a password - so today I attempted to log on and selected forgotten password - the questions have to be answered in same format as confirmation email e.g. postcode is only four digits - I got a password emailed immediately. I have now logged in and set up credit card details

 

[Lee Fryer]

The PDF I received was, it looks like , asking for bank details and ID.
I've already supplied card details. No sign of user name and password.
I have sent them an emai asking for an English copy. Everything else was in English so why not this.

Sorry the user name & password are on the email they sent when they posted the tab, when you receive the tab you just logon on there wed site and register it
Lee

 

[Kevan]

Ordered the device from Tolltickets, should arrive next week. Hopefully no more >3m queuing

tollticket tag great, mind you we get group four when towing car on a-frame four axle's, but the barriers always go up, word of advice don't panic when you go through and you don't think your tag's going to work, they some times go up at the last minute before you reach the actual barrier, you get used to it.

 

[Bognor Saint]

Sorry the user name & password are on the email they sent when they posted the tab, when you receive the tab you just logon on there wed site and register it
Lee

Hi Lee
Do you know if I still have to sign and return the contract? I've managed to translate it and they want signatures, ID and bank details. Payment details I gave when I signed up.
I've emailed and asked for this to be sent in English as everything else on the site was written so.

 

[Lee Fryer]

I do not know, I could not understand it, I left payment details when I applied, and registered when tab arrived, I am waiting to see if they ask for forms to be returned, or if the fact I have registered and left details will do, as I am not in a hurry to use the tab, and some one on here who understands French, may advise us how to fill in the form.
Lee

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[Bognor Saint]

I do not know, I could not understand it, I left payment details when I applied, and registered when tab arrived, I am waiting to see if they ask for forms to be returned, or if the fact I have registered and left details will do, as I am not in a hurry to use the tab, and some one on here who understands French, may advise us how to fill in the form.
Lee

I think we are both in the same position, although l only applied yesterday and have yet to receive tab. We are not going until June so have plenty no time.
Just wondering if they will respond and send English version.

 

[Lee Fryer]

I think we are both in the same position, although l only applied yesterday and have yet to receive tab. We are not going until June so have plenty no time.
Just wondering if they will respond and send English version.

I hope so then will all know what to do, thanks
Lee

 

[Blossom]

@davidathomas42 Hi can you give me the telephone number that you used to contact ATMB please. I have tried the 0800 074 100 number but it says its not recognised.
Shirl's

 

[robnchris]

@davidathomas42 Hi can you give me the telephone number that you used to contact ATMB please. I have tried the 0800 074 100 number but it says its not recognised.
Shirl's

You can e mail them at contact@atmb.net

 

[davidathomas42]

@davidathomas42 Hi can you give me the telephone number that you used to contact ATMB please. I have tried the 0800 074 100 number but it says its not recognised.
Shirl's

I just added 0033 then lost the first 0

0033800074100

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[Blossom]

@davidathomas42 thank you for that. Have used that number and got through to an automated voice but unfortunately for me she speaks in French and I dont know what she is saying. Then the line goes dead.

 

[Dizzy Izzy]

We are 2.9m high but rated at 3750...does this mean no tag for us?

 

[Khizzie]

Never had all that hassle when I applied for my sanef toll tag just filled the online form in paid the asking fee .toll tag arrived three days later and just had to register on line .. Job done and best bit of kit ever for me being a solo. Roy

 

[Khizzie]

T

We are 2.9m high but rated at 3750...does this mean no tag for us?

They don't weigh the vehicle ..ok ?

 

[Dizzy Izzy]

Thanks.

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[davidathomas42]

@davidathomas42 thank you for that. Have used that number and got through to an automated voice but unfortunately for me she speaks in French and I dont know what she is saying. Then the line goes dead.

Probably saying they are closed. 1 hour ahead of us. I called about 11am and got a woman that speaks English

 

[Blossom]

Probably saying they are closed. 1 hour ahead of us. I called about 11am and got a woman that speaks English

@davidathomas42 thankyou for that I will try again tomorrow. I have also sent them another email to the address mentioned in an earlier post.

 

[Speve]

@davidathomas42 thankyou for that I will try again tomorrow. I have also sent them another email to the address mentioned in an earlier post.

Don't know if it's still on offer when you book a tunnel crossing you get the tag without paying the £20 admin fee

 

[davidathomas42]

Don't know if it's still on offer when you book a tunnel crossing you get the tag without paying the £20 admin fee

I only paid €3 shipping. Not sure if that was a limited time offer but it's here now and stuck to the windscreen so we will see in a few weeks if it works

 

[Bognor Saint]

Email with user id and password received today. I have accessed the site and changed password. All my details are correct. However I am still unsure what to do with the contract (in French) that I have to return, I think! From what I can see the contract is asking for direct debit details but I have opted to pay by credit card which was confirmed when I logged in and checked my tag account.
Will there be further procedures when I get the Tag? I await!

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