Fiat clutch problem, (1 Viewer)

[Fish’s Mrs]

Hi, I’m looking for advise on Fiat ducato 2014, have just had invoice in for £7.5k ! Fort replacement clutch and flywheel, they now inform me(fiatmaindealer) that still not working, so want to charge me a another £3k to for actuator, which I advised them from contacts that this be the cause of the wagon ‘Juddering’ when in reverse and low gears, could some kind knowledgeable person out there help me please thanks in advance.

 

[Figaro]

I can't help but you have my sympathy, that bill sounds outrageous, and still not fixed ???
Disgraceful treatment if it's a Fiat professional workshop. Can you detail a bit more how they arrived at this amount and the story behind it ?
I thought juddergate was resolved before 2014 ? Do you a x250 or the later model x290 ?
PS I've just had a new clutch on my x244.

 

[Fish’s Mrs]

Thanks for responding, they charaged me 39 hours labour at £120 ph, plus recon clutch and flywheel , they put it back together, then advised of another 16.5 hour labour to fit new actuator that I told them that this might be the cause, so they now have to take everything back out to put in actuator ! Still seeking advise and help thanks.

 

[Fish’s Mrs]

It’s a 250

 

[Fish’s Mrs]

And still not fixed

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[IRHP]

39 hours!!! And they call themselves professionals.

 

[Lenny HB]

39 hours I thought it was a 4 hour job.
I hope you haven't paid them. I think it might be worth a call to Fiat customer services as it sound like a rip off and they haven't a clue what they were doing.
Why a recon clutch & flywheel why didn't they fit new?

 

[WASPES]

My slave cylinder went 3 weeks ago they had to take the gearbox out to fix it so put in a new clutch and all the rest of bits needed. Charged me 8 hrs labour total cost £1545. Local garage.

 

[Lazyboy]

Contact another Fiat main dealer but NOT a commercial Fiat dealer also selling motorcars. Their labour rates are always high. Try someone like Motus or Guest Truck & Van depending on where you live. Ask how many hours do Fiat require for that work. Query why a recon clutch? Does not make any sense. If you have paid the invoice was it via credit card? You may need to talk to them.
To me it sounds like they have little knowledge with excessive labour rate and good imagination for length of time worked on your vehicle. Good luck.

 

[pappajohn]

39 hours to change a clutch!
Fiat build the whole van from scratch faster than that.

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[PeterCarole29]

I thought Dick Turpin died years ago. I know its no help but i think you are being ripped off

 

[mapman55]

That’s a shocking price

 

[Figaro]

I thought Dick Turpin died years ago. I know its no help but i think you are being ripped off

Even worse is that it's not even fixed yet
I'd definately be raising it with Fiat customer services

 

[chippie]

Shocking as it is when my clutch went I found the fiat agents(guest trucks) only fit recon clutches as recommended by fiat.
I used too work on the spanners and any garage worth there salt would have changed the slave cylinder at the same time.
Mine cost £1200 18months ago and done in a day by an independent garage...I would definetly be going back and having a word.

 

[dunnah01]

Ask for a breakdown of the labour cost - a DIYer could do it on an 8hr day so why 31hrs more to not do it very well

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[Fish’s Mrs]

Contact another Fiat main dealer but NOT a commercial Fiat dealer also selling motorcars. Their labour rates are always high. Try someone like Motus or Guest Truck & Van depending on where you live. Ask how many hours do Fiat require for that work. Query why a recon clutch? Does not make any sense. If you have paid the invoice was it via credit card? You may need to talk to them.
To me it sounds like they have little knowledge with excessive labour rate and good imagination for length of time worked on your vehicle. Good luck.

Thanks well on case now, all comments have been greatly appreciated

 

[ANDKEZLULA]

Please post the outcome, the time & cost for this job is unbelievable, I remember 30 years ago recon clutches were a thing pushed by factors, they never worked properly & were quickly dropped by us & any other independent wanting to provide a good service

 

[Figaro]

What would be the arguement in favour of using a recon clutch ?
Seems extrodinary a main dealer would do that

 

[ANDKEZLULA]

Another thing I don't understand is they charged you 39 hrs the first time & now want 16 hrs to do the same again, more or less. How do they justify this? is it because they know how to do it now!!!???

 

[chippie]

What would be the arguement in favour of using a recon clutch ?
Seems extrodinary a main dealer would do that

Cost !!!

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[dunnah01]

Recon clutch may just be a light reface of DMF/Flywheel which given the mileage is still probably OTT

 

[Fish’s Mrs]

FYI everyone, Fiat customer services now based in Albania! And best of luck to you trying to get any UK based details from them ! . My saga with my mo/ho re- clutch continues, however the comments received so far have been very encouraging and gratefully received, and certainly will be useful when I next see the garage. I will keep you posted.

 

[chippie]

Recon clutch may just be a light reface of DMF/Flywheel which given the mileage is still probably OTT

A dual mass fly wheel should never be refaced, a recon clutch consists only of the drive plate and clutch cover assembly.

 

[dunnah01]

A dual mass fly wheel should never be refaced, a recon clutch consists only of the drive plate and clutch cover assembly.

We're talking main stealer here so if skimming a DMF with an in spec spring saves them a few Bob they will do it.

 

[PDrill]

n ‘Juddering’ when in reverse and low gears, could some kind knowledgeable person out there help me please thanks in advance.

I had the same problem in my 2011. Had the clutch replaced (no DMF so the flywheel wasn't changed) and also the engine mounts (bushes?). Didn't really help. The clutch required very gentle and precise operating to not make the whole car shake when starting from standstill. If I had some special situation (tight parking, deep snow, mud) which required fiddling with the clutch, it was terrible for many days after that. On the other hand, it might have worked for a month just fine.

That was very stressing for the years we had it so the next will be the 9 speed auto if it ever arrives.

And that 39 hours is terrible. My clutch was done at my friends carage where he was working alone, and even he got it done in one day with all the customer service and other stuff that stopped the work many times during the day.

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