optima336
Free Member
I feel that I should respond in regards to the people and a few Dealers who have responded to my post of ” Swifts 3 year warranty” On our New Bessacarr E425, MHB803
The majority of the responses have been in agreement in some sort to what I have said in my post, and a few who feel that I have been a bit to heavy on Swift, and stringing things along ,so I feel it is only correct and honest to enlarge on this situation and to thank the few good dealers who have responded, you know who you are from the posts
Our Bessacarr E425 as I stated previously was collected From Marquise Motor homes (Northampton) on the 1st November 2007 and had a serious amount of defects showing up within a few days and others which Marquis service dept had not even bothered to rectify, (even though they are paid to do a correct PDI) in regards to the other defects which should have been picked up at the factory with swifts Supposedly Quality Control are:
The panel in the floor which was not even screwed down and vibrated off under the carpet and my foot went straight through the floor.(I had to secure it not Swift or Marquis) Swift deny any knowledge of this happening “but please read other members happening of this, as well as the bed breaking
Two rear windows where the securing window latches would not secure correctly.
The whole worktop had to be replaced because a large amount of glue was unable to be removed from the top.
Warped lower cupboard doors
Refusal to give customers the Key Code card along with their New Vehicle
We have a Horrible wind whistling noise coming from the area of the Fridge when we have either the drivers/passenger windows open more than 1-2 inches,(still not resolved) so it means that we cannot have either of the windows open Marquise told us to purchase window wind deflectors what a joke, this is a Swift problem.
A control panel which certainly will not do what it is supposed to do its just part of an expensive ornament (still not resolved)
A really bad creaking step which an attempt to cure by Marquis but is now back again
Upper Bed Slat Missing and grey anchor points broken (resolved), plus other things which were stated on their webpage as part of the vehicle (but were not).
And now having to look to see if I can stop the horrible black tarish marks down the side of the vehicle it seem looking at the join beading on the roof by the Luton that is very wavy and it looks like a 1/3rd of the beading is not even correctly sealed so god knows what’s happening up there.
The above is certainly the fault of Swifts lack of Quality Control within its production line and stems further I feel.
Other defects which had to be fixed ,Microwave (New One Fitted) replacement front carpet, Marquis Fitted A TV Ariel but did not fit it correctly, did not even connect it to the power even???..These faults are beside the Fiat problems on the vehicle.
We have had the rear bed support strut break in the past few weeks; we have a dealer who has agreed to try to get it under the warranty, When Marquis took our motor home away in regards o the defects they had it for 7 weeks, the rear bed broke a couple of weeks ago and will not be repaired for another month, so having our Vehicle for 5 months and unable to use it for 3 months, is not what I would call great service but Swift feels that this is acceptable to have to cancel breaks away because the bed breaks or warranty work
In response to a gentleman called peter who I think is part of Swift and who stated in a response and tried to turn it around by saying that he thinks I have lost the plot in regards to Swift and the Warranty.” Peter it’s certainly Swift who has lost it in regards to Customer Service. Warranty and Quality Control
Swift do Not have a Committed National dealer network it relies on the courtesy and helpfulness of its Dealers to carry out the warranty work “But cannot force any dealer to do the warranty work”, along with no warranty for battery, fridges,fires cookers etc it relies on the goodwill and guarantee of the manufacturers involved “ Part of an email from swift” (As there is no National Warranty Policy Agreement within the caravan industry and although The Swift Group will authorise any of our dealers or approved recognised service centres we cannot insist that the non-supplying dealer undertakes the work)
So it means that people are stuck with a bad dealer
I have been treated diabolically by Marquise, and Swift will not deal directly with its purchasers of its products, and really have lost a very committed customer, so I am putting a factual letter together for BBC Watchdog as I feel this should be given a wider audience, and Yes Swift I have certain knowledge in this field having spent 28 years in Sales and Marketing, having to retire early through ill health, what I have stated is Fact certainly not Fiction.
The majority of the responses have been in agreement in some sort to what I have said in my post, and a few who feel that I have been a bit to heavy on Swift, and stringing things along ,so I feel it is only correct and honest to enlarge on this situation and to thank the few good dealers who have responded, you know who you are from the posts
Our Bessacarr E425 as I stated previously was collected From Marquise Motor homes (Northampton) on the 1st November 2007 and had a serious amount of defects showing up within a few days and others which Marquis service dept had not even bothered to rectify, (even though they are paid to do a correct PDI) in regards to the other defects which should have been picked up at the factory with swifts Supposedly Quality Control are:
The panel in the floor which was not even screwed down and vibrated off under the carpet and my foot went straight through the floor.(I had to secure it not Swift or Marquis) Swift deny any knowledge of this happening “but please read other members happening of this, as well as the bed breaking
Two rear windows where the securing window latches would not secure correctly.
The whole worktop had to be replaced because a large amount of glue was unable to be removed from the top.
Warped lower cupboard doors
Refusal to give customers the Key Code card along with their New Vehicle
We have a Horrible wind whistling noise coming from the area of the Fridge when we have either the drivers/passenger windows open more than 1-2 inches,(still not resolved) so it means that we cannot have either of the windows open Marquise told us to purchase window wind deflectors what a joke, this is a Swift problem.
A control panel which certainly will not do what it is supposed to do its just part of an expensive ornament (still not resolved)
A really bad creaking step which an attempt to cure by Marquis but is now back again
Upper Bed Slat Missing and grey anchor points broken (resolved), plus other things which were stated on their webpage as part of the vehicle (but were not).
And now having to look to see if I can stop the horrible black tarish marks down the side of the vehicle it seem looking at the join beading on the roof by the Luton that is very wavy and it looks like a 1/3rd of the beading is not even correctly sealed so god knows what’s happening up there.
The above is certainly the fault of Swifts lack of Quality Control within its production line and stems further I feel.
Other defects which had to be fixed ,Microwave (New One Fitted) replacement front carpet, Marquis Fitted A TV Ariel but did not fit it correctly, did not even connect it to the power even???..These faults are beside the Fiat problems on the vehicle.
We have had the rear bed support strut break in the past few weeks; we have a dealer who has agreed to try to get it under the warranty, When Marquis took our motor home away in regards o the defects they had it for 7 weeks, the rear bed broke a couple of weeks ago and will not be repaired for another month, so having our Vehicle for 5 months and unable to use it for 3 months, is not what I would call great service but Swift feels that this is acceptable to have to cancel breaks away because the bed breaks or warranty work
In response to a gentleman called peter who I think is part of Swift and who stated in a response and tried to turn it around by saying that he thinks I have lost the plot in regards to Swift and the Warranty.” Peter it’s certainly Swift who has lost it in regards to Customer Service. Warranty and Quality Control
Swift do Not have a Committed National dealer network it relies on the courtesy and helpfulness of its Dealers to carry out the warranty work “But cannot force any dealer to do the warranty work”, along with no warranty for battery, fridges,fires cookers etc it relies on the goodwill and guarantee of the manufacturers involved “ Part of an email from swift” (As there is no National Warranty Policy Agreement within the caravan industry and although The Swift Group will authorise any of our dealers or approved recognised service centres we cannot insist that the non-supplying dealer undertakes the work)
So it means that people are stuck with a bad dealer
I have been treated diabolically by Marquise, and Swift will not deal directly with its purchasers of its products, and really have lost a very committed customer, so I am putting a factual letter together for BBC Watchdog as I feel this should be given a wider audience, and Yes Swift I have certain knowledge in this field having spent 28 years in Sales and Marketing, having to retire early through ill health, what I have stated is Fact certainly not Fiction.
oh:
