Kensmith314
Free Member
My Knaus motorhome on a Fiat Ducato is almost 3 years old and I bought it from another Funster, last June, after seeing it advertised here.
All was well until December when, driving back from London, one of the warning lights started glowing - it was the immobiliser one. And it never stopped glowing.
I read in these forums that this is a well-known problem.
I also read that it might be possible to get Fiat to sort it out, despite it being out of warranty.
I rang Fiat and they organised for a garage to confirm it was a problem - I just sent them a few photos.
The garage contacted Fiat who contacted me and said they would pay a goodwill payment towards a new panel - the usual cost would be around £700 to have it fitted but it would only cost me £309.
I refused this, however, and said I knew it was known problem because of all the postings on this forum.
She refused to budge, though, and said there was no higher authority than her.
It was quite amusing when I asked her for an email address so that I could complain about the cost to me of £309 and she said the email would just go to her.
I spent around 20 mins on the phone, always being reasonable but not really getting anywhere.
She still wouldn't budge. She was always pleasant, though.
And that's how the conversation ended.
Until 24hrs later she rang me to say they had changed their mind and would pay for everything. It is now booked in for Monday at a main Fiat dealer in Wrexham - they, incidentally, have been brilliant, throughout.
A good result all round, really, because when I buy my next motorhome I will be very happy for it to be on a Fiat.
Another good reason to be part of Motorhome Fun, as well, because I wouldn't have contacted Fiat for help unless I was a member, here.
All was well until December when, driving back from London, one of the warning lights started glowing - it was the immobiliser one. And it never stopped glowing.
I read in these forums that this is a well-known problem.
I also read that it might be possible to get Fiat to sort it out, despite it being out of warranty.
I rang Fiat and they organised for a garage to confirm it was a problem - I just sent them a few photos.
The garage contacted Fiat who contacted me and said they would pay a goodwill payment towards a new panel - the usual cost would be around £700 to have it fitted but it would only cost me £309.
I refused this, however, and said I knew it was known problem because of all the postings on this forum.
She refused to budge, though, and said there was no higher authority than her.
It was quite amusing when I asked her for an email address so that I could complain about the cost to me of £309 and she said the email would just go to her.
I spent around 20 mins on the phone, always being reasonable but not really getting anywhere.
She still wouldn't budge. She was always pleasant, though.
And that's how the conversation ended.
Until 24hrs later she rang me to say they had changed their mind and would pay for everything. It is now booked in for Monday at a main Fiat dealer in Wrexham - they, incidentally, have been brilliant, throughout.
A good result all round, really, because when I buy my next motorhome I will be very happy for it to be on a Fiat.
Another good reason to be part of Motorhome Fun, as well, because I wouldn't have contacted Fiat for help unless I was a member, here.
Great to hear you had a good result & think that maybe not just the shared info. helped but also that you might give feedback to the 23000 plus members plus those that find the forum through Google searches...
