“BUY GERMAN” they said !

[Basildog]

As some of you are well aware we have had a string of problems with what we believed to be a quality product from a respected manufacturer , sadly this hasn’t been the case with our new Motorhome.
This weekends water leak from the roof as far as we can tell , leaking cassette door and water ingress on drivers sliding window , along with the milk going off in the fridge has tipped the balance.
I have absolutely had enough of it now and hate the sight of the van .
Something that should have been a pleasure has actually made me ill , we are now having an independent report on the van done as I no longer trust the dealers or manufacturers to resolve the outstanding issues.
I am seriously considering direct action and having the vehicle vinyl wrapped and sign written with the faults and parking it near the dealers premises.

 

[karlmeyer]

Sorry to hear of your troubles, sounds like you are going through exactly what we did in our "quality" Hymer that we were told never leak - from the photos yours looks like it also is a "Leaky Hymer". Ours is allegedly fixed but when it rains we always are nervously looking up at the ceiling and side walls and also inside the garage which is no way to spend a vacation. So we are already planning to sell and buy something with better build quality even if, for sure we will have to pay more.

I hope you manage to have all your problems fixed to your satisfaction.

Best wishes

Karl

 

[denisejoe]

Thank it back to dealers and reject it end of

 

[Podney]

The more I read about new vans,the less I want one.
I feel sorry for you and others who put their hard earned into a crap product and then get bad response from dealers and manufacturers.
I think that Forums like Motorhome Fun could do more to support those with such problems.
I also think that “Clubs” like CCC and CMC should do more,but they rely on the manufacturers for advertising revenue,as does the MMM magazine,whose reviews of motorhomes are pathetic.
However,whilst they are all drinking from the same trough it is unlikely anything will be done.

 

[Speve]

Quote Podney I think that Forums like Motorhome Fun could do more to support those with such problems

So please explain how MHF could support these people other than posters offering advice??

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[eddie]

I think that Forums like Motorhome Fun could do more to support those with such problems.

What more can Jim do? He provides a fantastic platform for people with issues to air their griefs.

£15 a year and he has to start fighting peoples battles? That seems so unreasonable, given that people pays Tens of Thousands and have the weight of the law behind them, they simply need to put their hands in their pocket and put the problem in the hands of their solicitors.

Also, Jim would have to investigate the posters first to ensure that everything that they said was correct and that nothing had been "forgotten" in the telling of the tale

I think Motorhome Fun and it's review section does more than enough providing a platform for disgruntled and upset motorhome buyers

 

[MichaelT]

I suppose if you look on the bright side at least this persons British MH only rattles and does not leak, so perhaps British vans are better quality after all?

 

[Cliffdale]

Sorry to hear this, i quite understand it must be sickening and you just want out. That water mark particularly looks bad.

It seems very much hit and miss when you buy new no matter the manufacturer. I bought a new Auto-Trail but after 2 hab checks + 3 months, its still dry! Its always on the back of my mind though, for how much longer!

Best wishes for getting things sorted out

 

[Servo]

they simply need to put their hands in their pocket

Leaving Jim out of this why on earth do we have put our hands in our pockets , build quality , suppling dealer, yes sorry bring it in here’s a loan Motorhome enjoy as much as you can under the circumstances , we will make sure that yours is sorted properly , will give pdi technician a warning or perhaps retraining ! This is a pop at bad management and workmanship not you I was just surprised at your remark , as I know your reputation .

 

[eddie]

Leaving Jim out of this why on earth do we have put our hands in our pockets ,

I was responding to the post suggesting that "Jim should do more"

If you buy a lemon, and are unhappy about it and wish to return the vehicle, go to a Solicitor pay the solicitor to set the process in motion. Or, do as the OP is suggesting as he has lost faith in his supplying dealer, put his hand in his pocket and pay for an independent report

Don't expect Jim to sort it out as your paying your fifteen quid a year!

That's what I meant

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[Servo]

I was responding to the post suggesting that "Jim should do more"

If you buy a lemon, and are unhappy about it and wish to return the vehicle, go to a Solicitor pay the solicitor to set the process in motion. Or, do as the OP is suggesting as he has lost faith in his supplying dealer, put his hand in his pocket and pay for an independent report

Don't expect Jim to sort it out as your paying your fifteen quid a year!

That's what I meant

I agree about Jim . The point I am trying to make is people often put life savings into a dream and to me deserve more respect . Yes I know but people do , and why not it’s their money and don’t expect to start paying solicitors .

 

[eddie]

I agree about Jim . The point I am trying to make is people often put life savings into a dream and to me deserve more respect . Yes I know but people do , and why not it’s their money and don’t expect to start paying solicitors .

Your making a different point to the answer I responded to

 

[Larrynwin]

Sad to see when problems occur and the resulting stress and costs but given the numbers of HYMER Motorhomes in the U.K. as with other mass producing manufacturers there will inevitably be a lemon or three.

 

[Steve and Denise]

It may be possible that someone could recomend a solicitor experienced in this type of case, that they have used with satisfactory results.?

 

[Servo]

Your making a different point to the answer I responded to

Going no further with this .

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[Steve and Denise]

When we had problems with our new van the dealers were pretty useless but once we went directly to Hymer things took a different course,
Best of luck

 

[eddie]

The point I am trying to make is people often put life savings into a dream and to me deserve more respect .

If they spent their life, saving for their van, it is a shame that some people, don't do any research (which is where MHF is fantastic) and buy from a dealer that clearly doesn't respect customers.

Many good dealers do exist, they bend over backwards for their customers, and have fantastic reputations.

Yes I know but people do , and why not it’s their money and don’t expect to start paying solicitors .

If I had any serious dispute I would rely on my Solicitors! As I have decent Solicitors, we would only enter litigation, when we knew we were in the right, we would expect to have all our costs paid from the other side. I see no issue if you have bought a lemon! I wouldn't let it ruin my health or waste a year of my life painting sheets and demonstrating.

I would also consult a Architect about designing a house, a surveyor about buying one, and a Doctor about my health.

 

[SpeedyDux]

On the point about never buying a new MH, only used:

Where do the leaky lemons end up? Back on the forecourt? We should be told.

What Fun might do is have a Lemon List in the Subscriber's section, with the details of MHs that have been rejected or just traded in after brief ownership by fed up Funsters, so future buyers can avoid making the same mistake.

 

[eddie]

On the point about never buying a new MH, only used:

Where do the leaky lemons end up? Back on the forecourt? We should be told.

What Fun might do is have a Lemon List in the Subscriber's section, with the details of MHs that have been rejected or just traded in after brief ownership by fed up Funsters, so future buyers can avoid making the same mistake.

What about the Lemons sold on privately?

Peoples outrage often only last as long as "they" are out of pocket

With the monitoring contracts, and re-registration we sometimes have to be very circumspect what we say, when we have a bubbling excited new owner on the phone, telling us that they have no idea why the previous owner sold it to them, more money than sense as they have had "everything" fitted to it and then sold it!"

 

[Onemanandhisdog]

Sad to see when problems occur and the resulting stress and costs but given the numbers of HYMER Motorhomes in the U.K. as with other mass producing manufacturers there will inevitably be a lemon or three.

Yes, but the issue is how the lemons are dealt with.

On the point about never buying a new MH, only used:

Where do the leaky lemons end up? Back on the forecourt? We should be told.

What Fun might do is have a Lemon List in the Subscriber's section, with the details of MHs that have been rejected or just traded in after brief ownership by fed up Funsters, so future buyers can avoid making the same mistake.

Once this became common knowledge the dealers could register for a few quid, plenty of reg numbers available for a few quid.

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[The Wino]

What about the Lemons sold on privately?

Peoples outrage often only last as long as "they" are out of pocket

With the monitoring contracts, and re-registration we sometimes have to be very circumspect what we say, when we have a bubbling excited new owner on the phone, telling us that they have no idea why the previous owner sold it to them, more money than sense as they have had "everything" fitted to it and then sold it!"

I think when I buy privately I expect a cheaper price to make up for the lack of any warranty or comeback with a dealer I would expect problems to be sorted out. If the dealer was selling it clearly stated "sold as seen" that would be fairer if they are going to walk as soon as theres a problem.

 

[Coolcats]

As some of you are well aware we have had a string of problems with what we believed to be a quality product from a respected manufacturer , sadly this hasn’t been the case with our new Motorhome.
This weekends water leak from the roof as far as we can tell , leaking cassette door and water ingress on drivers sliding window , along with the milk going off in the fridge has tipped the balance.
I have absolutely had enough of it now and hate the sight of the van .
Something that should have been a pleasure has actually made me ill , we are now having an independent report on the van done as I no longer trust the dealers or manufacturers to resolve the outstanding issues.
I am seriously considering direct action and having the vehicle vinyl wrapped and sign written with the faults and parking it near the dealers premises.View attachment 322987

Sorry to hear about your woes, This may not be helpful and I know it would cost but I would book in to the manufactures workshop and get the MoHo fixed at source.

 

[Larrynwin]

Yes, but the issue is how the lemons are dealt with.

As with “lemons” in every thing we buy , cars, houses, appliances etc we can only go back to the seller for correction/ replacement/recompense or if necessary the courts.
Sad but true.

 

[chaser]

I agree about Jim . The point I am trying to make is people often put life savings into a dream and to me deserve more respect . Yes I know but people do , and why not it’s their money and don’t expect to start paying solicitors .

If these people "put their life savings" into a motorhome without looking up everything they can about motorhomes but just go out and buy one on a whim and expect everything to be perfect they deserve every thing they get in my opinion, what other type of holiday is going to cost all the money you have saved up over a lifetime,
A motorhome should be a small part of your savings maybe less than ten percent , something you can live with if it all goes wrong.
Just my opinion , but if everyone did it , it would save a lot of stress and tears further down the line.

 

[The Wino]

If these people "put their life savings" into a motorhome without looking up everything they can about motorhomes but just go out and buy one on a whim and expect everything to be perfect they deserve every thing they get in my opinion, what other type of holiday is going to cost all the money you have saved up over a lifetime,
A motorhome should be a small part of your savings maybe less than ten percent , something you can live with if it all goes wrong.
Just my opinion , but if everyone did it , it would save a lot of stress and tears further down the line.

Agree with you wholly if buying secondhand and privately. When buying new I think its reasonable to expect the quality to reflect the price I don't expect our Chausson to be the same quality of fittings as a Hymer bit would expect both to be watertight reasonably well put together and the appliances to work. Maybe there will be a few on here who have acheived some financial recompense/a loan m/h to use while being repaired/ a refund if totally rubbish etc and could tell others how they did it.

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[Barclaybasher]

If they spent their life, saving for their van, it is a shame that some people, don't do any research (which is where MHF is fantastic) and buy from a dealer that clearly doesn't respect customers.
Many good dealers do exist, they bend over backwards for their customers, and have fantastic reputations.
If I had any serious dispute I would rely on my Solicitors! As I have decent Solicitors, we would only enter litigation, when we knew we were in the right, we would expect to have all our costs paid from the other side. I see no issue if you have bought a lemon! I wouldn't let it ruin my health or waste a year of my life painting sheets and demonstrating.
I would also consult a Architect about designing a house, a surveyor about buying one, and a Doctor about my health.

A customer of mine recently related a long dispute with a builder - took years of stress, cost her £80k+ in solicitors and barrister fees - she won and was awarded £36k..........................


.

 

[BobtheBass]

Any practicing solicitors here who could perhaps set up a small department specializing in returning unfit for purpose Motorhomes or general help with solving Motorhome problems of a legal nature? There would appear to be plenty of work out there if your company made it known that it was a specialism of theirs. Word would spread like wildfire I'm sure.

 

[Charente16]

I agee buying 'German' is a Con! All hype, first time a tree fell on our roof it leaked like a sieve.

Saying that from the day of delivery to the day the tree fell on it, never a single problem, but then it was a' Burstner', virtually French being built in Strasbourg (Kehl).

Luck of the Draw which ever make of MoHo/Car you buy. I had a bad experience with a Volvo, my second, which put me off buying a new Vovo to replace it. Bought a VW instead. I personally know very happy 'Autotrail' owners who won't have a bad word said against the marque.

Luck of the Draw as in all things in life. Each is as good as the other until you get the bad one!

Robert

 

[TCG]

If these people "put their life savings" into a motorhome without looking up everything they can about motorhomes but just go out and buy one on a whim and expect everything to be perfect they deserve every thing they get in my opinion, what other type of holiday is going to cost all the money you have saved up over a lifetime,
A motorhome should be a small part of your savings maybe less than ten percent , something you can live with if it all goes wrong.
Just my opinion , but if everyone did it , it would save a lot of stress and tears further down the line.

you really are a little ray of sunshine

 

[chaser]

Agree with you wholly if buying secondhand and privately. When buying new I think its reasonable to expect the quality to reflect the price I don't expect our Chausson to be the same quality of fittings as a Hymer bit would expect both to be watertight reasonably well put together and the appliances to work. Maybe there will be a few on here who have acheived some financial recompense/a loan m/h to use while being repaired/ a refund if totally rubbish etc and could tell others how they did it.

Yeah I wasn't criticising an one van, just the proportion of one's savings buying one big ticket item especially a motorhome.

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