Interesting that tw have a different 'approach' to premier nr ChichesterGet them to come out to you to grind the body back to fit, they shouldn't have let it out of their garage in that condition.
Its not a great advert for Hymer or Travelworld.
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Interesting that tw have a different 'approach' to premier nr ChichesterGet them to come out to you to grind the body back to fit, they shouldn't have let it out of their garage in that condition.
Its not a great advert for Hymer or Travelworld.
Find some/all Hymer.de email addresses & send pictures stating the problem & route taken so far & there response. Wait a period for a response .If none ,Do it again, create other email addys & continue to do so until you are getting a sensible dialogue with someone.
Most dealers ensure that all parts changed ,the old ones are left available for the customer to take away.
Absolutely! Another thing iv just thought of, if you 'modify the body' at one side, it won't match the other side, crazy situation, I could never stand it.Phew we came close to buying a new van recently. Thank god we didn't I don't have your patience or control my hands would be around someone's throat by now.
Last time I experienced service this bad was from Mercedes on a £50k E class never bought new since.
Just send Hella the part no on existing working lamp and new one and ask their opinion and photos of each
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Get them to come out to you to grind the body back to fit, they shouldn't have let it out of their garage in that condition.
Its not a great advert for Hymer or Travelworld.
Absolutely! Another thing iv just thought of, if you 'modify the body' at one side, it won't match the other side, crazy situation, I could never stand it.
Probably time to fix it yourself and move on or you'll just get more n more stressed and lifes too short.
Interesting that tw have a different 'approach' to premier nr Chichester
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Chaser, the tiny part of the bodywork that would need slight modification, is hidden once the lamp fits correctly in the aperture,so everything would look just right. It was the first thing we all spotted at Chester, so why the hell TW let it out of their workshop like that, is anyone's guess.............bunch of sheisters.Absolutely! Another thing iv just thought of, if you 'modify the body' at one side, it won't match the other side, crazy situation, I could never stand it.
It is a simple matter of grinding away a small bit of unseen fibreglass wing or a small plastic bit off the headlight,again it will be unseen-Not worth loosing sleep over and if the garage had used common sense it would have been fitted /modify without anyone being any wiser/annoyed with what is a terrible fitting light -As it stands it looks like a poor apprentice made a pigs ear of the job and if so, the supervisor who let it out of the workshop needs a kick up the arse as wellAbsolutely! Another thing iv just thought of, if you 'modify the body' at one side, it won't match the other side, crazy situation, I could never stand it.
Morning David Modifying the wing or light is no problem The only thing I can see a slight possibility with is aligning the bolt holes -I think yours have enough play /movement to allow the light to be moved into correct position if not then these may need elongating/ modifying as well -still not a problem and easy enough to do
As I see it you have two options Mod it or face months of trying to sort it out not enjoying your van
I would also ask Hella if they can supply a unit /and or try another dealer to see what price they can supply a unit for -IF I remember right you paid around £100 extra for them to fit what basically took my self /Martin and other's supervising about 15 mins to remove discuss mod-ing and replace -I know it was not long because I don't remember getting a coffee Until after
terry
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That is why the wing is getting the voteIf it was me I would not modify the light unit in any way shape or form! If you do that and the unit fails quickly for some reason the supplier will have an obvious cop out saying "you shouldn't have done that sorry the warranty is void"
Are TW and Hymer been made aware of the adverse publicity they are getting?
If I was TW, I would be doing all I could to sort it, how many people now know about your problem in this age of instant communication? Hope it's sorted soon.
Totally agree, but to quote TW, 'we have now done all we can'
Yes working off side. ....worth a shotNot actually contacted Hella yet, but have been told you cant buy direct as it is a Hymer only part, suspect they may not communicate with end users
By working light you mean the original offside light or new nearside? I don't have original that was changed that it a big part of the problem
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Did they check that it would pass the MOt light test ? I bet they didn't & would like to know if it actually would ?
I hope that by occasionally referring to them in full (Travelworld) they will pop up on a few more google searches
I did have sympathy for them, they only fitted what they were given, that is until they sided with their trading partner and pulled up the drawbridge, quite pathetic
Not wishing to add further to your woes.Morning Terry
I think taking out the bit of bodywork is best, but we can look at it together, the fixings are captive threads so pretty much fixed in place, TW did look at that when they originally agreed it was not right, but effectively said, all we can do is fit it where the fixings are, even if that is wrong
Will call you in a bit
Thanks
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Perhaps David could take close up pic of both headlights showing fitting
it would become quite obvious that the drivers side is a nice 3/4 mm clearance following the wing while the Passenger side is about 10 mm out at the top -Unless you have seen it ,it's hard to imagine
David what is yr/model etc (for others) that way we can get a few funster's on board looking for a light-then get Travelworld to remove / refund - and if you are fed up with trying to get redress from both Hymer and Travelworld let another David @ShiftZZ loose on them He will have you all phone numbers/email adds in mins -he has nothing better to do and too much time on his hands
terry
EDIT STOP READING MY THOUGHTS AND POSTING WHILE I TYPE
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