Gorse Hill
Free Member
Who came first judge?Hymer not premium...have come about tenth in german poles. UK dealers hypes hi them up to justify the inflated prices they charge. They do build decent quality vans though...
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Who came first judge?Hymer not premium...have come about tenth in german poles. UK dealers hypes hi them up to justify the inflated prices they charge. They do build decent quality vans though...
Absolutely, but on the Sprinter it would still be missing the double floor and decent payload so would have to be on a truck chassis Merc or MAN and then we would need to see the house to pay for it.Martin - Im sure you could order one to your own spec. They are bespoke when all said and done
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Hymer mainly, too big, too arrogant, too German maybe, where are Carthago made? Premium Motorhomes on Sunday I reckon
I was thinking of you getting your monies refunded from TW and armed with the correct part number details etc., buy from a better thought of dealer parts department.
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I stand to be corrected here, but maybe if you've paid by credit card you can get a refund from them and they will take it up with TW?
I think that there is some sort of protection you get if you buy "duff goods" with credit card.
I guess the big question here is whether the light would fall into this unsuitable category as Hymer seem adamant that it's right, although it clearly isn't.
I feel your pain...and have no other suggestions other than seeing if the credit card guys will help you.
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Crap service and outcome by the way but
Any modifications to the lamp or vehicle to make it fit will in all probability void any warranty on the lamp unit, You saying it needed a mod wont cover it,
if its the wrong lamp as you say it is, it shouldn't be in use
G
All parties concerned in this appear to be working from part numbers only in all communications, any pics been exchanged yet
We as a Garage often see wrongly boxed parts that don't fit what they are labeled for.
Only this week we received a set of brake discs identically boxed but two different disc were inside,
And to add insult to injury they were both mechanically stamped at the factory with the same part number but one was at least 2" bigger in Dia
It does happen and a second physical inspection is required preferably by a body shop or other motor home dealer
Better of asking @funflair he is much more informed re the high end stuff but it's names like Concorde. N and B. Morello etc....Who came first judge?
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Coffee don't calm you down in fact quite the opposite try a nice Camomile tea!I did consider this an option, even suggesting to TW that be my only course of action, that is when they offer to remove it and give me my money back in full, an odd solution rendering the MH effectively unusable
The grinder is I fear the simplest option, I hope that maybe other Hymer owners on here will recall this if they have similar needs, or that hopefully I am simply the first to come across the problem
Had Hymer been selling a part that was anywhere near a realistic price I guess I would be more tolerant, had TW fitted it right at first attempt I guess I would be more tolerant with them as well
Fed up with 'that will do' attitude
Going off for more coffee and a calm down again
How about Trading Standards?
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Sorry, not sure of the question never mind the answer.
Martin
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Tried the photos bit, I only have TW's word that they have been passed on, but really cant see why they wouldn't, the worst bit for me with TW at the moment is they will not even look for the original part now, stories ranged from it has been sent back for inspection to it will be in a skip, even the day after it was fitted when I asked them they couldn't or wouldn't
t
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Hi David
You are right to take a bit away from the body work to let it all sit in stress free, don't touch the light and it still has warranty.
These lights are made by Hella so it might be worth asking them about the change from your original to what appears to be the "new" one, they would not keep making both if your new one was a small improvement as it should fit the van with just a very small modification, which any "competent" dealer service workshop should be able to do.
Martin
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There is nothing to stop a manufacturer carrying out modifications or improvements to a part, without notification, or being liable for such improvements, so maybe that's what has happened, and it may be the vehicle bodywork on later models that was modified slightly differently to yours David. I am referring to that blip on the inner top of the headlight aperture.
What do Hella, the manufacturers of the lamp, have to say about it?
Cheers,
Jock.
How about a second opinion from another Hymer dealership?
Are you taking TW's word about the communication from Hymer?
Are you certain TW requested the right part/variant from Hymer - if TW got it wrong but Hymer sent the requested bit, of course they're going to say they're right.
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