Dealer / Manufacturer cop out, where do I stand?

Discussion in 'Motorhome Chat' started by DavidG58, Apr 8, 2016.

  1. DavidG58

    DavidG58 Funster

    Joined:
    Feb 24, 2013
    Messages:
    6,297
    Likes Received:
    12,182
    Location:
    Bolsover, Derbyshire
    Some of you may have seen or heard of my Hymer headlight issue

    we dealt with Travelworld, initially hoping for a warranty replacement, but then when that failed we stayed with them to get a replacement

    £1520 later I end up what turns out to be an incorrectly fitted unit

    They fix that, but the new headlight has a slightly different shape, an 'extra' bulge in top corner that now partially stops it locating properly but possibly worse is now pinned up against the body work, IMO really putting us at serious risk of a broken glass if we hit a pot hole

    Travelworld have queried the light with Hymer, who insist it is the right unit for my model, however while at Chester we were able to look at three other similar aged Hymers, none have the extra bulge

    IMG_1619.JPG

    so we are now stuck, TW have said they can do no more, Hymer stick with their opinion that it is the right light and that it is unchanged from when first fitted, I have a light that does not fit properly and will almost certainly suffer from premature breakage

    TW have offered a full refund, provided they can remove the light o_Oo_Oo_O

    They also now can not locate the original light, various excuses, but without it I can not prove my point

    What do I do now?

    I have had a similar issue with Hymer where my clock broke, they sent via Lowdams a replacement which physically will not fit in the hole, Hymer response, I should be happy they have found me a replacement as the original is no longer made. I have to hope that something gets lost in translation

    I don't want to get all legal, but presume my contract, if I even have one, is with Travelworld, the option for a refund and no headlight is a bizarre offer on their part, what else should I / can I do?
     
  2. funflair

    funflair Funster Life Member

    Joined:
    Dec 11, 2013
    Messages:
    4,507
    Likes Received:
    4,767
    Location:
    Guisborough
    Hi David

    Why won't they whittle a bit out of the bodywork to make it fit.

    They shouldn't need to look at your old light as you have a mirror image of it on the other side, yes I believe your new one is slightly different to the old one so it just needs to be made to fit properly.

    DOH, how these people can sell and pretend to offer a service option on £200k vans, yet can't fit a headlight is beyond me.

    Martin
     
    • Funny Funny x 2
    • Like Like x 1
  3. DavidG58

    DavidG58 Funster

    Joined:
    Feb 24, 2013
    Messages:
    6,297
    Likes Received:
    12,182
    Location:
    Bolsover, Derbyshire
    Isn't it oh so easy when you apply simple logic, Terry will be whittling it on Sunday (he doesn't know yet), save me a 150 mile round trip, I have already made an extra one of them to have it refitted :mad:

    A bit of me wants them to do it and report back to Hymer that there is a problem, but the reality is I don't think either of them really care :( Hymer mainly, too big, too arrogant, too German maybe, where are Carthago made? :) Premium Motorhomes on Sunday I reckon (y)
     
  4. Langtoftlad

    Langtoftlad Funster Life Member

    Joined:
    Apr 12, 2011
    Messages:
    1,621
    Likes Received:
    3,971
    Location:
    Langtoft, South Lincs
    Hearing problems like these on expensive 'premium' models makes me content/relieved that I bought a basic decade old slightly shabby van. If it works I'm happy, don't have to worry about perfect fit and/or alignment.
    Do sympathise with your issues - the amount these vehicles cost!
     
    • Like Like x 6
    • Thanks Thanks x 1
  5. Techno

    Techno Funster Life Member

    Joined:
    Jul 28, 2010
    Messages:
    13,863
    Likes Received:
    14,521
    Location:
    Leeds the one up North
    I have had a very poor assessment of Travelworld recently and he wants me to fix his van rather than a round trip to Telford for yet another botch.

    EDIT actually I will post pictures when I rectify it :LOL:
     
    • Like Like x 2
    • Useful Useful x 1
  6. funflair

    funflair Funster Life Member

    Joined:
    Dec 11, 2013
    Messages:
    4,507
    Likes Received:
    4,767
    Location:
    Guisborough
    Carthago ah German, Premium are Morelo dealers, carefull now it could get expensive oh no they are German as well.

    Doesn't leave much choice.

    Martin
     
    Last edited: Apr 8, 2016
    • Like Like x 1
  7. Abacist

    Abacist Funster

    Joined:
    Oct 15, 2013
    Messages:
    1,206
    Likes Received:
    1,248
    Location:
    Devon
    Le Voyageur are the premium range from Pilote and Le Voyageur name stuck and RMB got canned!
     
    • Like Like x 1
  8. canopus

    canopus Funster Life Member

    Joined:
    Nov 27, 2010
    Messages:
    2,827
    Likes Received:
    3,207
    Location:
    Lincolnshire
    Camper UK have a newly delivered Carthago Chic 58 S Plus with the new 8 speed ZF box. Its only £161,000 David - but I don't think you'd be too enamoured with the size of the shower. Go-European have a Chic 55 S Plus also just shy of £170,000 and a Carthago High Liner at £184,000. They all have poky showers

    If you're going over to Premium check out the the two Morelos (y) Better still have a ride down to Portsmouth and look at some proper buses :rofl:

    Or if you're feeling really flush get yourself over to Germany and get one of these.

    http://suchen.mobile.de/fahrzeuge/d...e&makeModelVariant1.makeId=24700&pageNumber=1
     
    Last edited: Apr 8, 2016
    • Like Like x 3
  9. Judge Mental

    Judge Mental Funster Deceased RIP

    Joined:
    Sep 2, 2009
    Messages:
    6,782
    Likes Received:
    6,034
    Location:
    Sarth London
    Hymer not premium...have come about tenth in german poles. UK dealers hype them up to justify the inflated prices they charge. They do build decent quality vans though...
     
    • Like Like x 2
    • Funny Funny x 1
  10. DuxDeluxe

    DuxDeluxe Funster Life Member

    Joined:
    Jul 10, 2008
    Messages:
    9,363
    Likes Received:
    25,118
    Location:
    Planet Zog
    Just don't be tempted to cherry pick the models...... :imoutahere:
    :groan:
     
    • Funny Funny x 6
    • Like Like x 1
  11. Manic

    Manic Funster

    Joined:
    Nov 4, 2011
    Messages:
    863
    Likes Received:
    994
    Location:
    Uk
    You still have the other side light, is that the same or not! That would be your proof the new unit is right or wrong.
     
    • Like Like x 3
    • Thanks Thanks x 1
  12. ColinandDawn

    ColinandDawn Funster

    Joined:
    Feb 20, 2012
    Messages:
    142
    Likes Received:
    303
    Location:
    England
    @DavidG58

    Just a thought....

    You say "however while at Chester we were able to look at three other similar aged Hymers, none have the extra bulge"

    Could you impose upon one of these owners to note/photograph the part numbers details etc., from the headlamp to compare with yours?

    Regards,
     
    • Like Like x 1
  13. DavidG58

    DavidG58 Funster

    Joined:
    Feb 24, 2013
    Messages:
    6,297
    Likes Received:
    12,182
    Location:
    Bolsover, Derbyshire
    too obvious o_O
     
  14. funflair

    funflair Funster Life Member

    Joined:
    Dec 11, 2013
    Messages:
    4,507
    Likes Received:
    4,767
    Location:
    Guisborough
    Been to look at that one Ken, bit short of payload and storage as no double floor, also a bit bland inside with light woodwork, light leather and light cupboard doors, I wanted to love it but didn't.

    Martin
     
    • Like Like x 1
  15. DavidG58

    DavidG58 Funster

    Joined:
    Feb 24, 2013
    Messages:
    6,297
    Likes Received:
    12,182
    Location:
    Bolsover, Derbyshire
    Hi Colin, I could indeed, but actually now don't expect their stand to change

    Computer says 'yes' in this case, therefore I must be wrong o_O
     
  16. Techno

    Techno Funster Life Member

    Joined:
    Jul 28, 2010
    Messages:
    13,863
    Likes Received:
    14,521
    Location:
    Leeds the one up North
    That's only what you are lead to believe
     
    • Like Like x 2
  17. canopus

    canopus Funster Life Member

    Joined:
    Nov 27, 2010
    Messages:
    2,827
    Likes Received:
    3,207
    Location:
    Lincolnshire
    Martin - Im sure you could order one to your own spec. They are bespoke when all said and done;)
     
    • Funny Funny x 1
  18. chaser

    chaser Funster

    Joined:
    Feb 16, 2013
    Messages:
    7,141
    Likes Received:
    7,751
    Location:
    uttoxeter
    I am going to upset some people on here now , but I just don't know how some of you put up with this service, god there's folks rideing about in motorhomes that have cost less than a bloody headlight on these supposedly high end motorhomes, and still can't get satisfaction.
     
    • Like Like x 8
  19. Judge Mental

    Judge Mental Funster Deceased RIP

    Joined:
    Sep 2, 2009
    Messages:
    6,782
    Likes Received:
    6,034
    Location:
    Sarth London
    Carthago stopped producing high liner last summer when we where at carthago city. Going by German forums and the number of them at factory for repairs it was not without issues.....:rolleyes:
     
    • Thanks Thanks x 1
  20. DavidG58

    DavidG58 Funster

    Joined:
    Feb 24, 2013
    Messages:
    6,297
    Likes Received:
    12,182
    Location:
    Bolsover, Derbyshire
    kind of the reason for my post, what can we do?

    will be a long time before I reinvest in a new high end MH, the only obvious advantage would be warranty, but knowing my luck there would so much wriggle room in that as not to pay for anything that bust on mine :(
     
Loading...

Share This Page