Dealer / Manufacturer cop out, where do I stand? (1 Viewer)

[Raybreck]

edit to above, I seem to be having a run of poor quality service from all quarters, or maybe I am just becoming less tolerant, just had some bespoke furniture delivered, the delivery man, refused to bring it in even he couldn't believe it had been sent out so warped and this was a second attempt

Got an electric car from Mercedes should do 'up to' 140 miles on a charge, we never get more than 60, Mercedes now say it is weather / temperature dependent

Not to mention tenants who think that paying rent is a lower priority than all their other commitments, including new cars

It goes on, must be my age

Reminds me of when picking up a new car I remarked to a mechanic about the claimed 65 miles to the gallon,without a thought he said yep ONCE going on to say that's with everything out including spare wheel ( even that was a bloody extra )
Ray

 

[canopus]

wish I lived further south, or really wish I had gone to Lowdams my nearer dealer, it all started with the headlight warranty issue, which I still feel should have applied to this one
but as above, moving on, as from now

David, I wouldn't trust Lowdhams to take my dog for a sh1t.
IMO, they don't have a clue about Hymer, or any other make for that matter, despite being approved dealers. When they need Hymer parts they ring Brownhills just down the road who still have a warehouse full of Hymer stuff.

Why don't you have a word with Peter Hambilton Link Removed He knows Hymers inside out and may be also able to put you in contact with the right person in Germany to get the headlight problem resolved once and for all.

 

[ShiftZZ]

Travel World. Director

Mr Ross Ian Thomas Edwards

https://companycheck.co.uk/director/909986124/ROSS-IAN-THOMAS-EDWARDS/companies

http://www.checkcompany.co.uk/director/1297/MR-ROSS-IAN-THOMAS-EDWARDS


This may work...

ross@motorhomes.co.uk

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[Judge Mental]

David, I wouldn't trust Lowdhams to take may dog for a sh1t. They don't have a clue about Hymer, or any other make for that matter, despite being approved dealers. When they need Hymer parts they ring Brownhills just down the road who still have a warehouse full of Hymer stuff.

Why don't you have a word with Peter Hambilton Link Removed He knows Hymers inside out and may be also able to put you in contact with the right person in Germany to get the headlight problem resolved once and for all.

Peter Hamilton a great idea......

Any idea how many sensitive souls (you know the type that give vans names) will be perturbed by your above statement!

 

[Forestboy]

David, I wouldn't trust Lowdhams to take may dog for a sh1t. They don't have a clue about Hymer, or any other make for that matter, despite being approved dealers. When they need Hymer parts they ring Brownhills just down the road who still have a warehouse full of Hymer stuff.

Why don't you have a word with Peter Hambilton Link Removed He knows Hymers inside out and may be also able to put you in contact with the right person in Germany to get the headlight problem resolved once and for all.

Same opinion of Lowdhams I'm afraid only had the misfortune to be involved with them once that was enough.
Hambiltons are doing a refurb on our van later this year already done several friends vans all superb jobs.

 

[DavidG58]

Have already used Hambiltons and will be going back there for hab check later this year, hopefully we have a laugh about the stupidity of what went on these last 2 weeks and he may learn from our experience for future jobs

I will be sending an email to Hymer thanks @ShiftZZ I have no expectation of any decent reply, but I will send anyway

Going for the body work mod @Terry today, not really much point in trying to get the light changed after that, it could well be that there is no other light option now anyway, just Hymer maybe need to acknowledge that a body work mod is needed and advise their dealers

An awful lot of hassle and my money over what should have been a simple job, then quite possibly only needed because of a design / fitting issue in the first place, totally bonkers

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[PORKSTER]

sounds like they could have got the wrong light from Brownhills .......................................You let this go they win and will carry on giving bad service I doubt they have evan spoke to Hymer on your behalf

 

[canopus]

I don't think Brownhills are involved in this matter, reference to them being only that they still carry Hymer spares, despite having their Hymer dealership rescinded.

I believe the lamp was sourced from Germany by Travelworld who are the UK's largest Hymer agent.

 

[Chris]

Did I read correctly £1500 for a new headlight?

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[Terry]

Did I read correctly £1500 for a new headlight?

Yep As near as makes no difference

 

[Popeye]

David, I wouldn't trust Lowdhams to take my dog for a sh1t.
IMO, they don't have a clue about Hymer, or any other make for that matter, despite being approved dealers.

You see Ken there you go again, sittin' on that damn fence, say what ya mean man........

 

[Tea Bag]

I don't think Brownhills are involved in this matter, reference to them being only that they still carry Hymer spares, despite having their Hymer dealership rescinded.

I believe the lamp was sourced from Germany by Travelworld who are the UK's largest Hymer agent.

Were ?

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[chaser]

Did I read correctly £1500 for a new headlight?

You can't believe it can you!, the problems @DavidG58 has had this last year would have cleaned me out, don't know what I would have done in his position, it would just have to have gone to pay for it I'm afraid, just hope those I saw yesterday buying autotrails have better luck, one couple were being shown round a van both probably late sixties just sitting inside while a salesman was showing them the TV and radio and stuff , no mention of looking underneath it or anything, £39000 and I saw them later signing up.
This motorhoming lark is one big con if you have to deal with dealers

 

[DavidG58]

sounds like they could have got the wrong light from Brownhills .......................................You let this go they win and will carry on giving bad service I doubt they have evan spoke to Hymer on your behalf

I have seen an email from Hymer in Germany saying they have supplied the right light, they don't seem to be able to look at the photo I have sent which TW say they have forwarded which shows it doesn't fit properly

 

[DavidG58]

Did I read correctly £1500 for a new headlight?

£1520 and some pennies, the only saving grace I can recover the VAT

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[DavidG58]

Were ?

this kind of event will not change them or their sales enough for them to worry about, that is the core of the problem

certainly makes buying from abroad more attractive to miss out this layer of profit takers though, but when you need parts you still need to buy from someone

 

[DavidG58]

This motorhoming lark is one big con if you have to deal with dealers

Trouble is though we are dealing in large value items, I bought this one privately for best bit of £70K and worried about lack of back up, I put a small bit on finance through work so Lombard dealt with the money side of things in full.

When I sold our previous MH privately for £24K had all the tyre kickers, potential drivers who didn't have insurance, then concerns about bank transfers, really not sure what the answer is

rent a holiday cottage maybe

 

[Terry]

rent a holiday cottage maybe

But then you would not have met us lot David

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[DavidG58]

I had an interesting chat with the young lad who fitted my headlight at TW, asked him if he knew how much it had cost, he didn't but I asked him to give it his worst guess, he said £200 which would have been enough to break me at his age. He had no idea till I told him just how much I had just had to pay

 

[Popeye]

This motorhoming lark is one big con if you have to deal with dealers

That is a real shame that you feel that way about all dealers, in all my years dealing with Motor-homes I can assure you that I have only ever had very fair dealings with the dealer networks.

I've heard scare stories and poor customer service reports from others but I have never encountered it myself.

I regularly hear good things about Johns Cross and Tavelworld also. I have heard nothing but praise for Van Bitz, my dealings twice with Marquis before they were a National company was exemplary. I certainly have NEVER been conned!

 

[LARRY99]

We went to travel world a couple of weeks back to look at a £30,000 rv ,the salesman said the dashboard aircon was not working and would not be fixed in the asking price,, I lifted the engine cover to spot that there was no belt driving the compressor , told the salesman that may be the problem , he couldn't care less,,,,, , so we walked away,,,

Travel world lost a £30,000 sale for possibly a £10 drive belt,,,Oh and their couldn't care less attitude !

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[funflair]

We went to travel world a couple of weeks back to look at a £30,000 rv ,the salesman said the dashboard aircon was not working and would not be fixed in the asking price,, I lifted the engine cover to spot that there was no belt driving the compressor , told the salesman that may be the problem , he couldn't care less,,,,, , so we walked away,,,

Travel world lost a £30,000 sale for possibly a £10 drive belt,,,Oh and their couldn't care less attitude !

Most likely didn't have the belt on because the compressor was seized.

Martin

 

[funflair]

Hi David

I don't know if you have been in touch with Ross the MD at TW.

If not, when you are all sorted just drop Him an e-mail and see what response you get, even if you don't get any satisfaction it might help somebody in the future.

Martin

 

[ShiftZZ]

That is a real shame that you feel that way about all dealers, in all my years dealing with Motor-homes I can assure you that I have only ever had very fair dealings with the dealer networks.

I've heard scare stories and poor customer service reports from others but I have never encountered it myself.

I regularly hear good things about Johns Cross and Tavelworld also. I have heard nothing but praise for Van Bitz, my dealings twice with Marquis before they were a National company was exemplary. I certainly have NEVER been conned!

Eddie 'the van' Jones. Nice bloke, wife is far far better looking that Eddie.. Never bought anything, but did get a VanBitZ alarm sticker, saves buying the kit. @eddievanbitz (just dont mention the RWC 2015)

Johns Cross, another top class outfit, talking of which, where is Biggles,@Johns_Cross_Motorhomes ...

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[DavidG58]

Hi David

I don't know if you have been in touch with Ross the MD at TW.

If not, when you are all sorted just drop Him an e-mail and see what response you get, even if you don't get any satisfaction it might help somebody in the future.

Martin

I have sent him an email, (Friday pm) tracked his name down on line somewhere, no reply yet, but he is allowed time off, but presuming I have got the email address right my guess he should have seen it already

I wont copy it to here for now, will see if it gets a reply

 

[DavidG58]

as @Terry suggested, 2 photos just taken, one of each side, the second the offside, no bulge neatly slotted into gap in bodywork, first with the offending bulge wedged against the body work

it really isn't rocket science and beyond belief that with these pictures Hymer and Travelworld both deny anything is wrong, they have taken their own photos as well and passed them to Germany

bonkers the lot of them, at my expense

@Popeye I know this is isn't your problem, but this is surely a good example of dealer misfire?

 

[Terry]

May sound daft but can you get ins to cover headlamps like with screen cover ?I got spare headlights with the Itineo
terry

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[DavidG58]

I did check insurance, they will pay out, with £250 excess, then a knock on increase to all three insured vehicles next year, in brokers opinion I would lose out next year paid for now, just the stupidity left to iron out

 

[canopus]

David stop messing about and chop it in for this beauty. Its only £283,342

http://www.southdownsmotorcaravans.co.uk/stock/100437/pixindex.html

 

[DavidG58]

@canopus I took your wise advice on the turbo to very good effect, this is a step too far though

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