What happened to the lady who couldn't get her van in gear?

[Northernraider]

Its a very clear-cut case, no doubt an engineer will be paid to provide a report. The case will not go to court, as in my case also, the dealer will try and tough it out as far as they can in the knowledge most will give up, but they will settle long before it goes that far in the certain knowledge they will have to pay court costs and any legal costs. I was told by my solicitor that that could add up to £12k or more.

There's no such thing as a clear cut case.

 

[Northernraider]

I think you should all back off for a bit. If she wants any help pursuing the dealer I am sure she will ask. I am worried any unrequested or provocative actions may make things harder for her.
Please be careful.

sweet caroline if you do want any of the actions above please don't hesitate to let us all know. I am sure there are many who are more than happy to help in any way they can

I hope I am not out of order saying this

To be honest the van is still advertised for sale .

Therefore anyone viewing the van and taking it for a test drive can't be directly linked to the op so I don't see how it could damage their case.

If I was closer to the dealer I'd have already been there to view it and ask for a test drive.

 

[Reallyretired]

Mine was a bugger to change down to first gear but freed up a good deal aftera few hundred miles.

 

[jockaneezer]

I doubt if they fitted a "new" gearbox in a van of that age ? They said the "forks" had bent, so you must assume they had the old box apart, so why not just replace the bent selector forks ? I imagine a bent selector fork would be a common enough problem, if the cables were out of adjustment and people were trying to "force" it into gear ?

 

[Nanniemate]

thanks guys for the listening ears and your caring community, but this has proven the worse decision in my life, to buy a 2nd hand motorhome,as a single lady. but thanks for being there

Many single women buy motorhomes so I am sure your sex has little to do with the problems encountered , maybe a little more research was needed, and a test drive, but I'm sure you will get it sorted as said get onto your insurance see if you have legal cover and go from there
You have been given some great advice make the decision whether to go for a rejection or repair and keep all documentation and get EVERYHING in writing
Hard when you loose confidence in a vehicle so maybe better to find another one. You wanted an adventure dont give up on your dreams

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[sweet caroline]

I am amazed that you you have not named the dealer so that we all avoid falling victim to them? If I had been sold a pup I would Per-sue it through the legal Chanel’s, Or is it more a case that motorhome life is not for you? Sorry if this sounds like a derogatory comment but this had been ongoing for months now, any dealer with any self respect would get this mater sorted to enable to allow it still trade with respect from future customers.

I'm gutted, I'd planned this life for tvyeaes. N the times I took her out,as was very happy with VAN Life persee

 

[sweet caroline]

Many single women buy motorhomes so I am sure your sex has little to do with the problems encountered , maybe a little more research was needed, and a test drive, but I'm sure you will get it sorted as said get onto your insurance see if you have legal cover and go from there
You have been given some great advice make the decision whether to go for a rejection or repair and keep all documentation and get EVERYHING in writing
Hard when you loose confidence in a vehicle so maybe better to find another one. You wanted an adventure dont give up on your dreams

Thank you for yr concerns

 

[sweet caroline]

If we knew who was selling it someone go and pose as a buyer and see if it has been fixed, because if it's still the same how will it ever get sold again.

I dare not name n Shame as yet, as solicitors have told me not too.as if it goes to court,God forbid,the Judge would look at it very negatively

 

[sweet caroline]

All the more reason to start county court proceedings.
Only costs around £35 to start proceedings.
If they don't appear you win by default
If they still don't act you take it to the high court and the bailiffs go in.
No point waiting for them to bottle out, do it now.

Thanks guys, I know yr all helping me in positive modes. Im hoping it won't go to go court,as the stress is sending me a bit anxious, its awful. I can't name or shame due to actions from solicitors. But always appreciative

 

[sweet caroline]

Mine was a bugger to change down to first gear but freed up a good deal aftera few hundred miles.

Trouble us I've lost all my confidence with her now I'm.heart broken as input so much time effort n money making new designer curtains, new carpets, all lost

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[sweet caroline]

I doubt if they fitted a "new" gearbox in a van of that age ? They said the "forks" had bent, so you must assume they had the old box apart, so why not just replace the bent selector forks ? I imagine a bent selector fork would be a common enough problem, if the cables were out of adjustment and people were trying to "force" it into gear ?

As I said 4 ppl 3 men n me tried n just couldn't manage it!

 

[sweet caroline]

Sorry to hear that but I'm sure it will turn out for you.

Can you get a mechanic or AA or someone to go with you and check this 1st gear thing in front of them.

I could fo, but I don't want it back ,I feel vulnerable with her

 

[Captain Yoghurtpot]

Probably right because it’s got same leaf sticker near door.

Look at the original posted picture of the op's van from the nearside.
Look at the kitchen window and the bottom RH corner.
There is a sticker of some sort.
On the advertised van, that sticker is missing from the window.
So not sure if the two vans are the same one van.

 

[JoshnPen]

Thanks guys, I know yr all helping me in positive modes. Im hoping it won't go to go court,as the stress is sending me a bit anxious, its awful. I can't name or shame due to actions from solicitors. But always appreciative

Its a horrid situation to be in, I feel for you. But it will get resolved, because it sounds as though you are in the right. In my experience, these things happen for a reason. Dollie was clearly not the van for you, but the next one will be, and you will look back and be grateful that this happened.

 

[fifthwheel]

I wonder if the heavy resistance when selecting first gear changes when the engine is switched off. What happens if you select reverse instead of first, do the gears grind or is it easy to select. I'm just trying to eliminate clutch drag. I wonder if the four guys that tried to get first gear tried this. Can you ask them for us?

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[sweet caroline]

Look at the original posted picture of the op's van from the nearside.
Look at the kitchen window and the bottom RH corner.
There is a sticker of some sort.
On the advertised van, that sticker is missing from the window.
So not sure if the two vans are the same one van.

Sorry not sure what u mean

 

[Captain Yoghurtpot]

Sorry not sure what u mean

I was under the impression from the thread that some posters were trying to find the van "for sale" elsewhere, and were comparing a picture of an advertised van to that of the original picture that you posted of your van.
I looked at pictures of both vans and noticed this difference, apart from the position of the awning differing in both pictures also.
I am not trying to be awkward and could well be wrong, as I am only looking via my mobile.
Sincerely hope your situation is able to be resolved to your complete satisfaction.
Good luck in your endeavours .

 

[Just smiffy]

I’m assuming the dealer took the van but does he have the V5..? Can he sell a van that doesn’t belong to him..? Has Caroline given permission for him to sell it..? He is disputing that there’s nothing wrong with it…

So whose van is it….?

 

[Captain Yoghurtpot]

I’m assuming the dealer took the van but does he have the V5..? Can he sell a van that doesn’t belong to him..? Has Caroline given permission for him to sell it..? He is disputing that there’s nothing wrong with it…

So whose van is it….?

A good point.

 

[sweet caroline]

As I said 4 ppl 3 men n me tried n just couldn't manage it!

Hi guys your kindness and concerns are so touching, i will sleep tonight, knowing that i am not alone, and ther are like minded people out there, that REALLY CARE. thank you so much xx

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[Gina M]

What a load of bollocks, he will repay you but only after he has sold it again. You will win this case in court but I feel for you as it is stress you can do without

 

[Swifter]

What a load of bollocks, he will repay you but only after he has sold it again. You will win this case in court but I feel for you as it is stress you can do without

Indeed . All I see is a lady being lied to and bullied by this business. Does she have to wait indefinitely for a resolution? I think we should use the power of MHF to expose this behaviour but the OP is worried about the potential impact with the ongoing legal claim . My view is, how can the situation get any worse!

 

[Carpmart]

Having looked at you’re posts again, I need some clarification. So you intimate the dealer has formally confirmed (hopefully in writing) that he has accepted the van back and will repay you when he sells it, is that correct?

Assuming yes, you have to change tactics a little.

He’s accepted the rejection of the vehicle, so now all you need is repayment of the money. Any communications (should all be written) need to not mention the van and be solely focused on the dealer sending you your money that he is holding.

 

[chaser]

So now we could all send enquiries to their inbox asking if the gearbox issue has been resolved. I reckon a dozen of the Same enquiries might get their attention. We can also advise them that the entire forum is waiting on their solution for one of its members.

Must say it looks a good buy for someone if it's been done.

 

[Northernraider]

Must say it looks a good buy for someone if it's been done.

Aye it looks alright

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[Old Gibber]

There's no such thing as a clear cut case.

I think there is. Fortunately for consumers, the Consumer Rights Act is a very well crafted piece of law, very clear, and very readable too. "The quality of goods is satisfactory if they meet the standard that a reasonable person would consider satisfactory." Rejecting my caravan was a very clear cut case. Had it gone before a court it easily ticked all the CRA boxes needed. Likewise an undriveable motorhome ticks certainly fails to meet the standard a reasonable person would consider satisfactory, especially if that is backed up by an independent auto engineers report.

 

[Old Gibber]

Indeed . All I see is a lady being lied to and bullied by this business. Does she have to wait indefinitely for a resolution? I think we should use the power of MHF to expose this behaviour but the OP is worried about the potential impact with the ongoing legal claim . My view is, how can the situation get any worse!

Noooo! Frankly the power of this forum is rather limited and guarantees no success. The legal route is the only sure way, and that would be significantly compromised by the OP giving details of the dealer on here. Yes it takes time, my caravan took 7 months to resolve, but its the only way I'm afraid.

Like I did, provided there are no limiting factors in the final settlement agreement, the OP will be free to write as many negative reviews on here and other sites as she likes, and no doubt will do so. It is a fact the dealer will already be aware of.

 

[Old Gibber]

He’s accepted the rejection of the vehicle, so now all you need is repayment of the money. Any communications (should all be written) need to not mention the van and be solely focused on the dealer sending you your money that he is holding.

That's not the way my solicitor handled the process when I had a similar experience. Leave it to the professionals.

 

[Carpmart]

That's not the way my solicitor handled the process when I had a similar experience. Leave it to the professionals.

Sorry but in my opinion and direct experience with many solicitors over many years, most are worse than useless. Just looking to bill, lacking common sense and logic and not able to execute simple processes.

The only thing they are useful for is formalising steps in a formal process, but don’t rely on their counsel, make your own decisions which they execute on your behalf. Even that is painful.

 

[pampam]

Can i ask did you pay cash? Did you receive finance? And did you pay on credit card?
If you paid with any of the last two you have someone on your side to fight your battle with you
Dont despair you will win , been there got the teeshirt
I was looking forward to your adventures
Stay strong pampam

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