Hi all I wanted to explain an issue I've been battling with that has now been solved but I would appreciate the views of others to check I was right and not just being a pain! I bought some kit from a seller who lots of people on here buy from and appear to appreciate. I used the kit travelling through France and Spain some months ago and then put it in a cupboard whilst not using it. After a few months I got it out and it didn't work so I got in touch with the supplier who was very good in giving advice. After much mucking about I was told to 'unscrew the top from the bottom' and therein lies the problem! I then tried to unscrew the top from the bottom and wrecked the kit! What I should have been told to do was unscrew the cap from the bottom. I returned the kit and the supplier refused to put things right claiming I shouldn't have tried to unscrew the top from the bottom! In the end I contacted the citizens advice bureau and as I had bought the item with my credit card and they told me to should claim from my credit card company. This I did and I've received a full refund. The question is; was I in the right?