Van Bitz and Avtex....great service.

Discussion in 'Motorhome Chat' started by chrisinplymouth, Jan 23, 2016.

  1. chrisinplymouth

    chrisinplymouth Funster

    Joined:
    Aug 11, 2013
    Messages:
    122
    Likes Received:
    57
    Location:
    Plymouth UK
    A big thanks to Van Bitz for fitting both a solar system and Alden sat system to my Bailey. The solar panel, regulator and additional battery was installed last year and I am amazed at how it's kept the batteries up even in the most miserable bloody winter for ages. Both jobs were completed with the utmost professionalism and the quality of work was outstanding.

    When they fitted the Alden Sat System this week they discovered my Avtex TV had a faulty sat tuner. Now, the TV was in the van when I bought it and is around 18 months old, I had no paperwork or proof of purchase. I phoned Avtex at 10.00 am on Wednesday morning and explained the problem. At 15.00 on the same day a man from TNT collected it from my house, it was repaired on Thursday and at 09.30 on Friday Parcel Force returned it fully repaired, no charge. Compare this with 3 MONTHS to get Laura Ashley to deal with a faulty mirror and it restores your faith in customer service.

    Fantastic service Avtex well done.

    Chris
     
    • Like it Like it x 9
  2. Chris

    Chris Funster Life Member

    Joined:
    May 5, 2010
    Messages:
    16,937
    Likes Received:
    38,024
    Location:
    kent
    Avtex customer service is good when it comes to faults

    I suspect though it's because they get a lot of practice:whistle:
     
    • Like it Like it x 2
    • Funny Funny x 2
    • Informative Informative x 1
  3. Charlie

    Charlie Funster

    Joined:
    May 16, 2015
    Messages:
    2,734
    Likes Received:
    3,198
    Location:
    Herefordshire / Worcestershire borders .
    So do Autotrail but they aint much cop ................:D:D
     
    • Funny Funny x 2
    • Like it Like it x 1
  4. ceejayt

    ceejayt Funster Life Member

    Joined:
    Aug 12, 2015
    Messages:
    526
    Likes Received:
    626
    Location:
    York
    Interesting to me how Avtex have managed to corner a good section of the market for caravan and motorhomes even though there doesn't appear to me to be anything special about the TV sets.

    Shows what market focus can do.
     
  5. Gooney

    Gooney Funster

    Joined:
    Jun 2, 2010
    Messages:
    4,794
    Likes Received:
    7,932
    Location:
    Flintshire
    Apparently they have a very good deservedly following amongst HGV drivers
     
    • Like it Like it x 1
  6. chrisinplymouth

    chrisinplymouth Funster

    Joined:
    Aug 11, 2013
    Messages:
    122
    Likes Received:
    57
    Location:
    Plymouth UK
    Not sure if the TVs perform better or not, my point was around customer service and I personally have never received anything as good before. Chris
     
    • Like it Like it x 1
Loading...
Similar Threads
  1. marpool
    Replies:
    0
    Views:
    206
  2. Cliff middleton
    Replies:
    33
    Views:
    1,075
  3. tjay
    Replies:
    0
    Views:
    245
  4. Alcemi
    Replies:
    11
    Views:
    768
  5. BJKD
    Replies:
    8
    Views:
    698

Share This Page