Upside down kitchen window

May 18, 2018
11
42
York, UK
Funster No
53,957
MH
Burstner T740
Exp
Since 2018
We were totally new to motorhoming when we bought our Burstner T740 Sovereign 3 years ago when my wife and I retired. We saw it at Ebor Leisure World in York and loved it, it was perfect for us, we didn’t realise how lucky we would be to have it when Covid 19 came along! Our kitchen window is behind our gas hob and opens at the top, as we had not had a motorhome or caravan before we thought this was to allow ventilation above the hob, however, because it opens at the top, the stays which keep the window open don’t work, if a gust of wind catches it, the window blows open, also if it rains it obviously comes in through the window, the frame drain holes are also at the top of the window frame so won’t work either. Having looked at lots of other motorhomes when we’ve been away, it became obvious that it was fitted upside down. We raised this with Ebor last September and they sent details to Burstner with a view to having the window fitted correctly. Because of Covid lockdowns both here and in Germany we’re still waiting for their response. The guarantee is for 2 years and we have reported it after that time but I believe they should still carry out the work to correct the window because it isn’t a fault which has developed, it was like it when it was built and should have been found in their quality control check and also by the dealer when they did the pre-delivery check and they have also carried out the habitation service annually since new. I’d be interested to hear if anyone else has had a similar issue and how it was resolved.
 

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Nov 19, 2019
769
2,473
Funster No
66,935
MH
Challenger 287GA
Exp
Since 2020
We were totally new to motorhoming when we bought our Burstner T740 Sovereign 3 years ago when my wife and I retired. We saw it at Ebor Leisure World in York and loved it, it was perfect for us, we didn’t realise how lucky we would be to have it when Covid 19 came along! Our kitchen window is behind our gas hob and opens at the top, as we had not had a motorhome or caravan before we thought this was to allow ventilation above the hob, however, because it opens at the top, the stays which keep the window open don’t work, if a gust of wind catches it, the window blows open, also if it rains it obviously comes in through the window, the frame drain holes are also at the top of the window frame so won’t work either. Having looked at lots of other motorhomes when we’ve been away, it became obvious that it was fitted upside down. We raised this with Ebor last September and they sent details to Burstner with a view to having the window fitted correctly. Because of Covid lockdowns both here and in Germany we’re still waiting for their response. The guarantee is for 2 years and we have reported it after that time but I believe they should still carry out the work to correct the window because it isn’t a fault which has developed, it was like it when it was built and should have been found in their quality control check and also by the dealer when they did the pre-delivery check and they have also carried out the habitation service annually since new. I’d be interested to hear if anyone else has had a similar issue and how it was resolved.
I would email Burstner personally as there is no reason to still be waiting for a response from them. I emailed them last year, during lockdown, regarding an instruction manual for a 20 year old motorhome. I received an email 2 days later which included a full PDF of said instruction manual.

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Nov 3, 2020
311
762
Up the Hamble
Funster No
77,452
MH
Ace Siena
Exp
Since 2019
Amazing. You could always park on your roof - oh, then the other windows would be upside down :)

Seriously though, you wold think that pandemic or not, either the dealer and/or the maker would be busting the proverbial gut to get this fixed. If all the quality control mechanisms can fail at this level, what minor details might they have missed on the production line?
 
Aug 6, 2013
10,873
13,654
Kendal, Cumbria
Funster No
27,352
MH
A Class
Exp
since 1999
You can fix it yourself as has been suggested. About an hours leisurely work on a warm day, no hassle or stress waiting for someone else, and then you can use it on wet days too 😁👍.
 
Feb 24, 2013
11,943
90,979
Bolsover, Derbyshire
Funster No
24,833
MH
Hymer S800
Exp
not long enough
You can fix it yourself as has been suggested. About an hours leisurely work on a warm day, no hassle or stress waiting for someone else, and then you can use it on wet days too 😁👍.

although slightly easier than turning a fridge upside down, the thought of taking out a window on my own makes my toes curl in dread

some of us can do , others, like me, watch gratefully and either pay or provide the beer 😁👍

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Jan 19, 2014
4,558
14,023
south shields
Funster No
29,767
MH
Chausson 620 welcoome
Exp
since 1990
Was going to suggest the same as Tony.. an easy enough fix if you can get to the screws on the inner frame easily..
Looking at the photos I'm not sure you can..like my kitchen window the inner frame is covered in wall board and that can put a different slant on the time it would take..
Andy
 

Lenny HB

LIFE MEMBER
Oct 18, 2007
31,719
57,092
On the coast in West Sussex
Funster No
658
MH
Hymer B678 Dynamic Line
Exp
Since 2008 & many years tugging
Unbelievable, you would have thought after fitting they would open & close the window to check for snags, some plonker probably thought oh sh*t can't be bothered to refit that no one will notice, and they didn't.
As it's a manufacturing fault you are covered for 6 years also best to get the dealer/manufacturer to sort it to keep your water ingress warranty in tack.
 
OP
Yorkie Steve
May 18, 2018
11
42
York, UK
Funster No
53,957
MH
Burstner T740
Exp
Since 2018
Wow. That’s, errr, different. But not a big problem. Remove inner trim via screws, push complete window and frame out, remove old seals, fit new seals, refit up the correct way. Couple of hours tops, being very careful.
I may have to try doing it myself if I can’t get anywhere with Burstner but can’t see how to get the inside window trim off, and at this stage don’t want to try forcing anything off as these things tend to break easily.

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OP
Yorkie Steve
May 18, 2018
11
42
York, UK
Funster No
53,957
MH
Burstner T740
Exp
Since 2018
I would email Burstner personally as there is no reason to still be waiting for a response from them. I emailed them last year, during lockdown, regarding an instruction manual for a 20 year old motorhome. I received an email 2 days later which included a full PDF of said instruction manual.
Thanks RubyOptics, I emailed Burstner yesterday and am awaiting their response, I’ve had an automated reply so looking forward to seeing what they’ve got to say about it.
 
OP
Yorkie Steve
May 18, 2018
11
42
York, UK
Funster No
53,957
MH
Burstner T740
Exp
Since 2018
I smile every time i see comments/complaints anout QC and PDI failures.
When will you realise, you the customers ARE the QC and PDInspectors
So you only have yourself to blame :rofl: (y) :rofl:
I agree to some extent, but when you’re paying 60 grand for a motorhome, the least you can expect is that they fit things the right way up! As I said we were new to motorhoming and didn’t know then how things were meant to be. It seem obvious now that the window was fitted upside down when it was manufactured but not at the time, even the dealer initially suggested it was fitted that way because of the gas boiler vent underneath it, although they agreed with me when you see that the lounge window is fitted correctly and is nearer the boiler vent, coupled with the window stays not working upside down and the drain holes are at the top of the frame and therefore useless.
 

Campervan_man

Free Member
Jun 24, 2019
996
1,709
Funster No
61,896
MH
Dethleffs Globebus
Exp
2000
The round blinds plastic corners prise off to reveal the blinds cassette retaining screws.
Best to take it back to the Selling Dealership though.

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Apr 22, 2018
3,477
6,534
Herts.
Funster No
53,503
MH
Adria Coral lowline
I may have to try doing it myself if I can’t get anywhere with Burstner but can’t see how to get the inside window trim off, and at this stage don’t want to try forcing anything off as these things tend to break easily.
It is much easier and straight forward than you would think if you do have to do it yourself.
 
Apr 9, 2018
4,555
18,829
Worcestershire
Funster No
53,271
MH
Burstner Harmony 745
Exp
March 2018
How bizarre! Of course the dealer should be sorting this out. If they had done any sort of half-decent PDI or hab checks, they would have noticed it. So what’s their excuse for not doing so?
Dealers don’t do pdi They pass on what the factory sends. Sad.
They then deal with any warranty issues. That’s why we get such shite service from dealers.
 
OP
Yorkie Steve
May 18, 2018
11
42
York, UK
Funster No
53,957
MH
Burstner T740
Exp
Since 2018
Wow. That’s, errr, different. But not a big problem. Remove inner trim via screws, push complete window and frame out, remove old seals, fit new seals, refit up the correct way. Couple of hours tops, being very careful.
Thanks Landy Andy, I had a reply from Burstner saying they wouldn’t agree to correct the window because I should have reported it soon after buying the van, which I would have done if I’d known it was wrongly fitted at the time. Anyway I followed your advice and did it myself and was pleasantly surprised that it only took me about half an hour. I can’t believe how easy it was. I was surprised to find on removing the blind cassette that they’d had a couple of attempts at fitting it in the first place and also that there were less brackets holding the window in than there should have been. I’ve attached some photos and maybe it’ll help someone else if they have a problem with their window. Thanks everyone for your comments, this is the first post I’ve put on Motorhomefun, I’m delighted with the result!
 

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OP
Yorkie Steve
May 18, 2018
11
42
York, UK
Funster No
53,957
MH
Burstner T740
Exp
Since 2018
I would have been really peed off with Burstner as it was a manufacturing fault and it is there responceably.

Anyway sorted now, which sealant did you use?
Hi Lenny, I didn’t need to use sealant, it has a seal around the frame which compresses against the van body when the brackets are fitted and tightened.

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Aug 6, 2013
10,873
13,654
Kendal, Cumbria
Funster No
27,352
MH
A Class
Exp
since 1999
I would have, I think ours has got that none setting gunge round it 🤔
The gasketing fitted to the window works well without extra sealant. On an older van it's obvious when the window is removed that it has compressed and aged so sealant is needed.

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Jun 28, 2020
801
931
Funster No
72,388
MH
Van conversion
Exp
Caravaning since 2010
You would have thought a dealer would fix it jolly quick for the sake of customer relations and PR!

Often these firms are too big for their boots!

Cheers James
 
Feb 22, 2016
1,791
4,118
York
Funster No
41,744
MH
Bailey 620 Approach
Exp
Since 2015
Yorkie Steve-Really pleased you got it sorted even though you ended up doing it yourself. However, your contract was not with Burstner, the manufacturer but with Ebor and, as a matter of law, that is with who you contracted. They should have firstly seen that the window was incorrectly fitted and then carried out the remedial works. Not as a matter of customer relations or PR but a contractual obligation. 👍
 
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