We were totally new to motorhoming when we bought our Burstner T740 Sovereign 3 years ago when my wife and I retired. We saw it at Ebor Leisure World in York and loved it, it was perfect for us, we didn’t realise how lucky we would be to have it when Covid 19 came along! Our kitchen window is behind our gas hob and opens at the top, as we had not had a motorhome or caravan before we thought this was to allow ventilation above the hob, however, because it opens at the top, the stays which keep the window open don’t work, if a gust of wind catches it, the window blows open, also if it rains it obviously comes in through the window, the frame drain holes are also at the top of the window frame so won’t work either. Having looked at lots of other motorhomes when we’ve been away, it became obvious that it was fitted upside down. We raised this with Ebor last September and they sent details to Burstner with a view to having the window fitted correctly. Because of Covid lockdowns both here and in Germany we’re still waiting for their response. The guarantee is for 2 years and we have reported it after that time but I believe they should still carry out the work to correct the window because it isn’t a fault which has developed, it was like it when it was built and should have been found in their quality control check and also by the dealer when they did the pre-delivery check and they have also carried out the habitation service annually since new. I’d be interested to hear if anyone else has had a similar issue and how it was resolved.