Trying to purchase spares from EU

[Speve]

I don’t know if anyone else has had similar experience?
Here’s a copy of email I received this morning from Durrwang after asking for quote for spare part very frustrating but I suppose we will have to live with it?

Dear Alen,
Thank you for your message.
Sorry, but after the brexit, it`s to expencive and to much work (custom ect.) for us to send parts to UK.

Please go to a UK-dealer.
Or do you come the next time to germany ?


Kind Regards
Dürrwang-Mörlein GmbH

Hymer-Center Dortmund

Niesmann+Bischoff-Dortmund

Carado-Center-Dortmund



Gneisenauallee 15

D-44329 Dortmund



Fon 0049 (0) 231 9411650

Fax 0049 (0) 231 94116525

mail: info@duerrwang.de

internet: http://www.duerrwang.de

GF: Elsbeth Dürrwang

Registergericht AG Dortmund

HRB: 3869

 

[dunnah01]

It's for your own good - apparently?

 

[chaser]

We buy a few spare parts for tractors from Ukraine, and have had letters like that, it's more the carriers fault than the seller, small things that come through the normal post are ok but we have had stuff returned to sender by some carriers, I forget which one it is now but we can get stuff delivered by one of them but it costs a fair bit more.

 

[Lenny HB]

Last week I picked up some spares from Campirama for another Hymer owner. They shipped them but the carrier returned them back to them.

It's pot luck some dealers can do it, easier if it's over £130 in Value.
Over £130 it is up to you the importer to pay any duty & vat but you also get clobbered for any customs agent charges.
Under £130 the supplier has to be registered with HMRC which costs them £1000 and they have to pay any duty & vat to HMRC.

 

[Lenny HB]

Speve, Alan is it something any dealer will have in stock as I'm in France at the moment & I've found French dealers often as cheap as German ones for spares.

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[LesW]

I recently bought bicycle parts from Italy with no problems at all, the value was less than £12.

 

[The Wino]

Sounds like it's just not worth their while I can see why they're saying what they are. Looks like as they say it's either use a UK dealer or next time abroad call in. Makes you wonder if there's anyone going near who could collect it for you if it's worth it.

 

[Cheshirecat57]

Is it not better to use a UK dealer?

 

[chaser]

Is it not better to use a UK dealer?

Only if they sell the bits you need.

 

[sonny]

Does that include stuff from China

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[Speve]

Speve, Alan is it something any dealer will have in stock as I'm in France at the moment & I've found French dealers often as cheap as German ones for spares.

Thanks Lenny it’s a rear light cluster but I have ordered through Chris Davies he was best price and incl delivery very kind of you to offer that’s what MHF is all about

 

[Speve]

Is it not better to use a UK dealer?

That’s been tried and I managed to get one from Chris Davies of Reliance motorhome services approved workshop near Chichester not dealer but ace at getting Hymer spares quicker than dealers

 

[Lenny HB]

How much was it?
I bought one in Germany last October €130.

 

[Speve]

Speve, Alan is it something any dealer will have in stock as I'm in France at the moment & I've found French dealers often as cheap as German ones for spares.

Hope you are enjoying your trip we got back Sunday from Scotland had a lovely time except had an argument with garage wall on our return

 

[Lenny HB]

I had an argument with a mud bank on a Stellaplatz.

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[Speve]

How much was it?
I bought one in Germany last October €130.

£286 inc delivery that’s the difference buyin over here and most I called had 5 to 6 week lead times Chris has got one in 3 so settled for that and he was £30 cheaper than the cheapest dealer

 

[emjaiuk]

My Citroen C4 Picasso, 5 years old, has. It makes an intolerable noise if the door is opened while the engine is running.

Is it not better to use a UK dealer?

That’s been tried and I managed to get one from Chris Davies of Reliance motorhome services approved workshop near Chichester not dealer but ace at getting Hymer spares quicker than dealers

£286 inc delivery that’s the difference buyin over here and most I called had 5 to 6 week lead times Chris has got one in 3 so settled for that and he was £30 cheaper than the cheapest dealer

The difference would almost pay for the trip over!

 

[Lenny HB]

£286 inc delivery that’s the difference buyin over here and most I called had 5 to 6 week lead times Chris has got one in 3 so settled for that and he was £30 cheaper than the cheapest dealer

Brownhills were listing them on ebay £180.

When I cracked the rear light on my last van its the same light I waited until I was in France picked one up for €135.

 

[Speve]

Brownhills were listing them on ebay £180.

When I cracked the rear light on my last van its the same light I waited until I was in France picked one up for €135.

Brownhills wanted £307 and 5/6 weeks lead time

 

[Speve]

The difference would almost pay for the trip over!

Not if you considered the Covid tests etc and fuel? if I not of already committed I would certainly taken Lenny up on his offer although I expect prices have risen over there since he purchased his

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[airwave]

I don’t know if anyone else has had similar experience?

I have just had nearly 600 quids worth of spare parts from EU , though i didn't have any involvement with the importation . Parts came from both Hymer , and Fiat though Brownhills . Think it took about 6 weeks in total .
I've read a lot about this issue , but personally i've never had a problem . I am careful with what i order , in the main UK sourced , but on one occasion i have ordered parts , i believed were held in the UK , to be informed after ordering were actually in France . I prepared myself for problems , only to have them turn up a week later . and of course China no issues .

 

[Speve]

I have just had nearly 600 quids worth of spare parts from EU , though i didn't have any involvement with the importation . Parts came from both Hymer , and Fiat though Brownhills . Think it took about 6 weeks in total .
I've read a lot about this issue , but personally i've never had a problem . I am careful with what i order , in the main UK sourced , but on one occasion i have ordered parts , i believed were held in the UK , to be informed after ordering were actually in France . I prepared myself for problems , only to have them turn up a week later . and of course China no issues .

That’s just the problem you have to order through main dealers and pay their exorbitant prices we can no longer source EU spares independently

 

[airwave]

That’s just the problem you have to order through main dealers and pay their exorbitant prices we can no longer source EU spares independently

Yep , i understand that , it's only recently i've been on the ordering band wagon . I've been doing some quite major work on my engines cooling system , timing , and right now power steering , on what is a 20 year old vehicle . The vast majority of this is purely down to lack of maintenance , but most parts have been sourced from inside the UK . However , some parts have come from as far away as Lithuania , Poland , and Italy . Others have proved impossible to source anywhere , even with the correct part numbers (i'm dealing with 3 such parts now) , and need going around . A couple despite what the parts list say , simply don't fit , one didn't even vaguely resemble what i had fitted . I finally had the van running last weekend for the first time since March last year , but i would add , to be honest i've probably still got another 9 months to go . I need custom parts for the steering , and the electrical system is still in bits , though very advanced , mostly with a custom media system fitment . There are other areas that need visiting , again through old age , but i'm working with the weather .

 

[2bob]

if you need any pipes try these www.powersteeringstore.co

 

[airwave]

if you need any pipes try these www.powersteeringstore.co

Thanks for the heads up .

Two of the pipes , i'm trying to source are listed , however though i'm waiting for confirmation , i suspect these may also be for a right hand drive vehicle , which though difficult to source are still available . My vehicle is a lefty , and hence these are not available . The third pipe i'm trying to source is not listed .

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[2bob]

give them a ring might help u