tanya batteries (1 Viewer)

[mitzimad]

ive had terrible service from this company this week ive used them before without any probem but this time its been a disaster
Two weeks ago i ordered a battery to be delivered wednesday this week sat in all day it didnt come and tracking didnt work phoned them thursday morning and was told they were having courier problems but it was on the system now for that day didnt turn up
friday morning i got up to a text saying it had been delivered, went out and searched in case they had left but nothing. rang tanyas again and was basically called a liar and they couldnt do anything till the spoke to the couriers to get proof off delivery phoned three times over the day and still same story
got up saturday to a text saying it would arrive monday sat in till 12 got another text saying the couldnt deliver today and did i have another address it could be sent to
this lead to a very heated discusion with tanyas regarding me wanting a refund which they refused if it turns up tommorow we will not be accepting it as ive been out and bought one

 

[maison]

Frustrating, definitely, but is the fault with Tanya or the Courier service?

 

[Jimbohorlicks]

It's still Tanya's issue, it's their carrier they can't pass the buck.

 

[Tombola]

Frustrating, definitely, but is the fault with Tanya or the Courier service?

Courier service..it's a nightmare ATM..
But as for them saying it was delivered ..they knowmitbwasnt as the vans now all have GPS to pinpoint if it stopped at your address.

Tanya will claim anything back from the courier

 

[Basildog]

Unfortunately with the Royal Mail strikes it’s now affecting all the other couriers too .
We are having a nightmare with some of our deliveries .
Some customers really do think we have some degree of control once their orders leave here , we will have to have a serious rethink on deliveries in the new year ,
What we get back for lost or damaged items is a complete joke , even trying to speak to a courier can be a couple of hours wasted
It doesn’t help you with your battery but hopefully it explains the situation at the moment.

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[CazPaul]

Sounds like an opening for someone to set a courier business up, buy a reliable van, seems like there's plenty of work.

 

[Driventemple]

It is a business opertunity as a 'one man band' - that is until you expand and employ someone....

 

[The Wino]

We've been waiting for an IKEA delivery for a couple of weeks. Almost every day we get an email saying it's not coming out that day but will the next.

 

[Barti Ddu]

I know that correcting typos is generally verboten on here - but in this case it is fairly fundamental to the thread - the business is Tayna Batteries, not Tanya.

 

[DandG5515]

I think you’ve been very unlucky, I ordered 2 new leisure batteries from Tayna last Sunday and they were delivered Tuesday by DX express as expected.

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[Just smiffy]

I’ll be ordering 3 batteries from them in January…

 

[Lagotto]

I ordered a large car battery a week or so ago for my Mercedes, very much cheaper than identical batteries from well known motor factors. I placed the order on a weekend and realised that this would slow the advertised delivery time a little. Sure enough a couple of days later it arrived, very well packaged and fully charged. I cant fault the company who kept me informed at every stage. I know this doesn't help the OP but perhaps the problem was a rare one?

 

[Wingingit#1]

I ordered from tanya batteries and got my delivery a few days later only to find it was a smaller CCA than the one i had ordered .
When i mailed them i was told it was a typo and rather than returning it they'd knock me a tenner off .
Not what i wanted but time constraints meant i didnt really have a choice.

 

[TDub49]

Sorry to hear about your problems. Personally I have used Tayna three times this year and each time the response has been faultless and the battery has arrived the next day.

 

[Lenny HB]

Been using Tayna for years always found them very good and helpful on the phone.

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[TheBig1]

A friend of mine is semi retired and running a courier outsourcing business. He employs the one man bands right up to multinationals and has said that the small businesses he uses are massively more reliable right now. They will often take a job short notice as a back load, returning from a bigger delivery. The big players are all suffering from Royal Mail strikes increasing workload and an ever diminishing pool of available drivers to take on temporary contracts like the temps at Christmas. Agencies are paying way over the odds to attract more drivers. Not a particularly nice job though with angry customers blaming drivers and the office constantly cracking the whip

 

[DT]

Never had an issue. But the last couple of weeks couriers

 

[Jev88]

Maybe they just don't being called Tanya? Sorry, I couldn't help myself.

 

[mitzimad]

yes excuse the typo i understand the problems with couriers at the moment but amazon delivered a can of paint 16 hours from order to delivery so it can be done. i think my problem was really the attitude i got from the phone calls

 

[TheBig1]

Amazon have their own depots, dedicated vans and drivers. They fall down though with the items they don't stock and fulfilled by third parties. My experience is that last week expected delivery windows for such items went from 3 days to 3 weeks. So in the new year. I have had to pay an extra few quid for cheap items but guaranteed next working day on Prime

Stupidly I have had stuff arrive from China quicker than stuff from the UK using royal mail as they use yodel

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[Crazylegs]

It’s the busiest month of the year for delivery companies, because of the mountains of extra Christmas purchases. Royal Mail are striking, delivery companies are struggling to recruit staff, perhaps delays should be expected right now. Like others I’ve always found Tayna first class.

 

[JustifiedAncient]

I had an interesting experience with a battery delivery by Tayna.
It was pouring with rain when the delivery driver arrived outside my house. He grabbed the battery off the back of his truck. It was in a large cardboard box which was already soaked and disintegrated as he handed it to me leaving me holding the battery that was also wrapped in a layer of polythene sheeting.
"Its got rather wet" I said to him. 'Ah yes, it's been sweating a bit' he said.
As I carried the battery and polythene wrap indoors dripping wet I rapidly became aware of a strong smell and a burning sensation on my skin. It wasn't just rainwater it was covered in, but battery acid.
Fortunately, there wasn't any real damage to either the battery or myself - but it was a scary experience.

 

[raysalaugh]

Maybe they just don't being called Tanya? Sorry, I couldn't help myself.

Doesn't usually both, quite thick skinned.

 

[Tombola]

yes excuse the typo i understand the problems with couriers at the moment but amazon delivered a can of paint 16 hours from order to delivery so it can be done. i think my problem was really the attitude i got from the phone calls

That the problem..if they sound like they don't give a shit then it can put us on the attack.
The problem is..if you out yourself in the shoes of courier companies they reply on trying to control Jimmy Smith (or rather thousands of Jimmy smiths) out in his van in the middle of wherever and if he's in abad day or a rogue agency staffer has the round that day you are snookered.
This is why we see "oh our DPD driver is brill" and then "our DPD is rubbish"
Not easy

 

[DT]

Salvage Rebuilds channel just gave them a good review.

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[mitzimad]

Battery appeared on our doorstep this morning left behind the bin box soaking wet so i may have been left after we went yesterday phoned them and got someone who actually apologised i suspect a manger who did give a shite goinh to be collected after xmas

 

[Badknee]

I won’t be buying from them again