Terry
LIFE MEMBER
Well after listening to funster s I went and ordered line, BB and tv package from TT stating when I ordered it that if they did not get it right within the first 7 days I would be cancelling--Now my nightmare has began -they turned my phoneline on at 4.30 ish last Thursday after rewired from front of house to side and cutting my SKY /BT line preferably using there own.Phone went live, so did my BB using my sky router. Friday still had phone but no BB, then TT router came in post so connected but still no BB.Following a call to TT I was told no connection until after midnight. Called again stating it says live on Thursday and I had BB connection via my sky router so I should be on. Oh sorry sir bare with us and will see what we can do. On again.
Then Saturday had to call them again and they said line fault---but I had been on Thursday and Friday so no line fault so sort it or cancel !! Again back on after ten minute
Sunday no connection again so onto them again , sorry fault again,-told them to cancel everything again and got put through to yet another Indian friend reading from computer script, then transfered yet again and again and again!. After almost 3 hours of trying to cancel I get an English call center but transferred yet again, finally getting a manager who tells me I cannot cancel because it's 14 days since I signed up.Told him under distance selling regs I have 7 days from when I get goods IE router to cancel.I have not even got my tv box so just keep it all and cancel!
He ended up putting me through to a customer leason manager who agreed to cancel everything and send me a prepaid envelope to send router back
Sucess or so I thought
Will carry on with story tomorrow heehee
Terry
Then Saturday had to call them again and they said line fault---but I had been on Thursday and Friday so no line fault so sort it or cancel !! Again back on after ten minute
Sunday no connection again so onto them again , sorry fault again,-told them to cancel everything again and got put through to yet another Indian friend reading from computer script, then transfered yet again and again and again!. After almost 3 hours of trying to cancel I get an English call center but transferred yet again, finally getting a manager who tells me I cannot cancel because it's 14 days since I signed up.Told him under distance selling regs I have 7 days from when I get goods IE router to cancel.I have not even got my tv box so just keep it all and cancel!
He ended up putting me through to a customer leason manager who agreed to cancel everything and send me a prepaid envelope to send router back
Sucess or so I thought
Will carry on with story tomorrow heehee
Terry