Sending V5 to DVLA? Use Special Delivery. (1 Viewer)

[magicsurfbus]

I had to re-submit our V5 to the DVLA recently after they didn't revise it correctly following up-plating. I sent it by 1st Class Signed For post and got a certificate of posting and tracking number.

Royal Mail 'lost' it.

More likely it was nicked somewhere within the Royal Mail system, given that a spare log book might be handy to some people, and the thieves might be substantially rewarded. Having mentioned this to our up-plating centre I was told that they've lost count of how many documents they've had to re-send to DVLA because of them mysteriously disappearing.

On this occasion, because I was having an error corrected, DVLA waived the £25 replacement fee. If I'd been charged this fee, Royal Mail would not have compensated me, because their Signed For service doesn't cover you for 'consequential loss'.

However, their Special Delivery service does. Maybe worth paying the extra few quid for? I thought it worth passing on to others.

 

[PeteH]

Its entirely possible if this is anything to go by? https://uk.finance.yahoo.com/news/royal-mail-workers-paid-gangs-steal-bank-cards-140520760.html

 

[magicsurfbus]

Don't even get me started on trying to post mobile phones sold on eBay.

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[MR. FUSION]

I always send anything to the DVLA by special delivery, and check its been signed for as well.

 

[Tibbo]

During my recent 5 month fight with DVLA to get the V5 for my motorhome, I was told by a DVLA employee " any mail sent by special, recorded or signature required is signed for in bulk at the sorting office a couple of miles away" they also added "mail loss has become a big problem"

 

[maxi77]

During my recent 5 month fight with DVLA to get the V5 for my motorhome, I was told by a DVLA employee " any mail sent by special, recorded or signature required is signed for in bulk at the sorting office a couple of miles away" they also added "mail loss has become a big problem"

Mail loss is as likely to be caused by DVLA staff dumping it to avoid work as anything else

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[pappajohn]

During my recent 5 month fight with DVLA to get the V5 for my motorhome, I was told by a DVLA employee " any mail sent by special, recorded or signature required is signed for in bulk at the sorting office a couple of miles away" they also added "mail loss has become a big problem"

Makes sense.
They must receive hundreds of 'signed for' envelopes daily and the receiving staff would still be signing for individual letters when the next days batch arrived.

 

[pappajohn]

The DVLA central sorting office will get it wrong...more than occasionally.
Post for a particular dept will accidentally get sent to the wrong dept (most likely in a different building) and will simply be ignored and 'filed' (read as 'thrown in a bag') which may be why letters etc get 'lost' so often.