Returning calor bottle palavar

Pablo19

Pablo19

Joined
Sep 7, 2020
Posts
368
Likes collected
467
Funster No
75,549
MH
Knaus Sun Ti
Exp
Recent
I've just fitted a Gas it refillable bottle into to my MH so have a 6kg Calor Propane to return. I have the contract so should be entitled to around £28 so don't want to just get rid or give away. I looked at the Calor website and it states on there to contact your local Calor Centre and also provides a search tool to your nearest stockist.

This search tool told me I had 3 stockists within 3 miles of my house so thought this should be a straightforward process but was not the case. The first was a garden centre who said they were unable to issue refunds for bottles and had no idea where I could return it to. The second was a MH dealer, on a Sunday with what looked like an inexperienced receptionist who again said they can't issue refunds on contracts and didn't know where I could get one. The third was another MH dealer who also couldn't refund but at least told me where I could.

So that will be a round trip of around 16 miles now to get the refund due, why can they not just allow the companies who can issue contracts to also issue refunds if needed to? One of the places I went to didn't have any 6kgs in stock, you would have thought they would have snatched my hand off!
 
Pablo19 said:
I've just fitted a Gas it refillable bottle into to my MH so have a 6kg Calor Propane to return. I have the contract so should be entitled to around £28 so don't want to just get rid or give away. I looked at the Calor website and it states on there to contact your local Calor Centre and also provides a search tool to your nearest stockist.

This search tool told me I had 3 stockists within 3 miles of my house so thought this should be a straightforward process but was not the case. The first was a garden centre who said they were unable to issue refunds for bottles and had no idea where I could return it to. The second was a MH dealer, on a Sunday with what looked like an inexperienced receptionist who again said they can't issue refunds on contracts and didn't know where I could get one. The third was another MH dealer who also couldn't refund but at least told me where I could.

So that will be a round trip of around 16 miles now to get the refund due, why can they not just allow the companies who can issue contracts to also issue refunds if needed to? One of the places I went to didn't have any 6kgs in stock, you would have thought they would have snatched my hand off!
Click to expand...
If it's got some gas in it stick it in the classified ads on here and somebody local may take it off your hands.
 
pelican said:
I took mine to a regional distributor no contract £14 refund Portsmouth.
Easy phoned them first.
Click to expand...
Should have done that I know but it all seemed starightforward following the FAQ advice on the Calor website!
 
Gellyneck said:
If it's got some gas in it stick it in the classified ads on here and somebody local may take it off your hands.
Click to expand...
Not a bad shout but I don't think there is much in there to be honest so £28 seems like a lot of money to ask for an empty bottle! I think I will just bite the bullet and take it back on a Saturday morning which is the only chance I will get.

Subscribers  do not see these advertisements

 
When I got rid of my bottles a couple of years ago, I was told by more than one place that they would only refund if bottle was originally bought from them
Rang calor and they denied anyone of their retailers would say that 🤷‍♂️
 
I would expect only official outlets (calor shops) can issue refunds.
Don't think your getting £28 back, it appears to be on a sliding scale and after around 5 years you get nothing.
 
Pablo19 said:
Not a bad shout but I don't think there is much in there to be honest so £28 seems like a lot of money to ask for an empty bottle! I think I will just bite the bullet and take it back on a Saturday morning which is the only chance I will get.
Click to expand...
You can get empty bottles at the tip for around a fiver.... I reckon your being optomistic getting £28 from anywhere.

Even if full you won't get that.
 
Advertise it here / Gumtree / Marketplace and you'll have your choice of people wanting to give you cash.
 
pappajohn said:
I would expect only official outlets (calor shops) can issue refunds.
Don't think your getting £28 back, it appears to be on a sliding scale and after around 5 years you get nothing.
Click to expand...
This is what our agreement said but it's from a few years back (2012?) so possibly changed.
1 year old 70% refund
2 year old 60% refund
3 year old 50% refund
4 year old 45% refund
5 year old 40% refund
6 year old 35% refund
7 years old 30% refund
Over 7 years 25% refund

Subscribers  do not see these advertisements

 
pappajohn said:
You can get empty bottles at the tip for around a fiver.... I reckon your being optomistic getting £28 from anywhere.

Even if full you won't get that.
Click to expand...
I agree, hence why I'm going to take it back and they will give me £28 because I have the contract!
 
pappajohn said:
You can get empty bottles at the tip for around a fiver....
Click to expand...
Wish I had a fiver for every time I've read that.
Absolutely no chance at my local tip. I once arrived at the 'Metal waste' bay where a chap was throwing away a small dented and split galvanised bird drinker which I reckoned I could mend and use. He said I could have it and as I went to take it from him one of the eagle-eyed operatives intervened and said it wasn't allowed to take something from another person.
I was very surprised to see a T.V. prog where a woman lurked at the tip bays and took stuff to repair and sell.
 
Spriddler said:
Wish I had a fiver for every time I've read that.
Absolutely no chance at my local tip. I once arrived at the 'Metal waste' bay where a chap was throwing away a small dented and split galvanised bird drinker which I reckoned I could mend and use. He said I could have it and as I went to take it from him one of the eagle-eyed operatives intervened and said it wasn't allowed to take something from another person.
I was very surprised to see a T.V. prog where a woman lurked at the tip bays and took stuff to repair and sell.
Click to expand...
In that tv programme the voice over says the presenter has special permission from the tip and viewers cannot assume they may remove items.
 
Gellyneck said:
This is what our agreement said but it's from a few years back (2012?) so possibly changed.
1 year old 70% refund
2 year old 60% refund
3 year old 50% refund
4 year old 45% refund
5 year old 40% refund
6 year old 35% refund
7 years old 30% refund
Over 7 years 25% refund
Click to expand...
Thanks Gellyneck, that's what I am expecting. 70% in the first year and I paid £40. I've decided I will take it back to the main Calor dealer when I'm free next on a Saturday morning. (y)

I just noticed there are 2 for sale in classified for £40 for both and they have gas in so I think I would struggle to get £28 for an empty one! Dealer it is.

Subscribers  do not see these advertisements

 
A few years ago our local Scout Group tried to reclaim the money on about 15 Calor bottles of various sizes, they still had the original receipt from the 1970's, although the original bottles had been swapped many times.
(Being a Scout Group, they can go through several 15kg bottles in a single week of camping)

No one would give them the money back, so eventually they took the lot to to the local tip and ensured that they all went into the crusher.

15 perfectly good bottles, some only months old, recycled for free just for the metal.

Calor will not give you your deposit back, despite what they promise.
 
Brains said:
Calor will not give you your deposit back, despite what they promise.
Click to expand...
I got a refund back from them on a two year old canister when I switched to Flo-gas. Good few years ago, right enough.
 
Calor quoted me £7 and I have the original contract form mind you its 17 years old

Subscribers  do not see these advertisements

 
pagey said:
Calor quoted me £7 and I have the original contract form mind you its 17 years old
Click to expand...
If they are short of cylinders it wouldn't surprise me if they gave a "small" refund to get any age back!
 
From their website..

"
Can’t find your Cylinder Refill Agreement paperwork? Don’t worry, we all misplace things.

We offer £7.50 for each Calor gas bottle that is returned to one of our Calor Centres.** To find your nearest Calor Centre call us on 0800 022 4146, or use our retailer finder tool and apply the 'Calor Centre' filter."
 
thats what they told me
 
Moral of story here let them g.o with van if not needed in next

Subscribers  do not see these advertisements

 
Where do you live, I'm looking for a 6kg cylinder. I am near Wellingborough
 
Insists on getting £28 for it and nobody in their right mind will pay that... Even on ebay where almost everything sells.
 
pappajohn said:
Insists on getting £28 for it and nobody in their right mind will pay that... Even on ebay where almost everything sells.
Click to expand...
I don't think you read my original post correctly. I have a contract less than 12 months old so I'm entitled to £28. That's exactly the reason why I'm not trying to sell it, I realise it's too much for someone else to pay. The point I was trying to make is that most of the companies that hire bottles and issue contracts are not able to or choose not to refund contracts, they will only accept bottles given to them for nothing. This is not made clear on the calor website.
 

Join us or log in to post a reply.

To join in you must be a member of MotorhomeFun

Join MotorhomeFun

Join us, it quick and easy!

Join us

Log in

Already a member? Log in here.

Latest journal entries

Back
Top