Replacement windscreen

[Conal]

Our Fiat Autotrail Frontier windscreen was hit earlier in the week by a stone chipping and has a large crack. I contacted Comfort (Aviva) and was directed to the AutoGlass website. The on-line number plate recognition process failed after it recognised my registration and I was directed to their Chat facility. 70 minutes later (I had been number one in the queue for 60 of these) I rang Comfort who advised me to ring the same number I started with and eventually got through to a person who sent me a form.
The reasons for this post are 1. the emailed form was from National Windscreens not AutoGlass and 2. when I asked for a Fiat original replacement windscreen I was told they would have to get back to my insurers to see if this was authorise.
I am a little concerned by the swap to a different provider, and by the reluctance to supply an “original” like for like windscreen. should I be worried?

 

[toledo]

We used national windscreen and good they a lot cheaper than autoglass as they quoted £3500 and we were only insured for 1500 were national got us one f o r£1700 and they came to the house to fit it we have a burstner and the windscreen with rubber seal they had to order it as it was not a standard size
Hope this helps
Polly

 

[Mikeco]

When my Peugeot Boxer windscreen cracked I did not bother going through the insurance and got a local firm to do it, it cost £180 instead of the £100 excess charge that I would have had to pay.
According to the fitter the non Fiat/Boxer windscreen is the same as the original part.

 

[Conal]

Thanks, that’s reassured me. Just waiting for the call back for the appointment. I decided to take the motorhome to their depot rather than having it fixed outside.

 

[Lenny HB]

I'm with Comfort had a windscreen done on my A class, the phone number is National Windscreens but Autoglass turn up to do the job.
I asked for an OEM screen and they turned up with a genuine Hymer screen.