Hi, just wondered if anybody else had a similar issue as us and what they did about it?
Bought our motorhome last November, 3 year warranty, mentioned to the company that it seemed to have a slight list towards the passenger side but nothing major, they eventually suggested, after being told umpteen times to bring it in but then never looking at it, to take it to our local garage and get them to look at it and provide a quote for warranty, it actually turned out to be a weak spring which they said was no big issue and can be replaced further down the line.
This however has opened a huge can of worms!!
On looking for the spring issue, the garage has discovered holes beneath the wheel arch on both sides which he has said will be an MOT failure and it shouldn't have passed last year!!? 2 weeks later our MOT has failed and now we are sat with an unusable van
Marquis has requested a quote for the repair as they initially said "well if we have missed it then we should be held partly responsible", my garage said they were unable to provide quote as they have realised the job is too big for them to do, marquis has insisted on an estimate to get the ball rolling with a potential claim through the warranty company (which I don't think it will cover) and requested that the garage over estimate it to cover all costs.
This has come in at £2800!!!!!!!!
Now marquis are jumping up and down and said they have to discuss with directors and we just have to wait, as they now are saying that it's the MOT company problem (which they sorted) and trying to bounce it back to us. We know that the MOT company cannot be held responsible as there is only a three month window to claim.
Anybody else had an issue similar??
Bought our motorhome last November, 3 year warranty, mentioned to the company that it seemed to have a slight list towards the passenger side but nothing major, they eventually suggested, after being told umpteen times to bring it in but then never looking at it, to take it to our local garage and get them to look at it and provide a quote for warranty, it actually turned out to be a weak spring which they said was no big issue and can be replaced further down the line.
This however has opened a huge can of worms!!
On looking for the spring issue, the garage has discovered holes beneath the wheel arch on both sides which he has said will be an MOT failure and it shouldn't have passed last year!!? 2 weeks later our MOT has failed and now we are sat with an unusable van
Marquis has requested a quote for the repair as they initially said "well if we have missed it then we should be held partly responsible", my garage said they were unable to provide quote as they have realised the job is too big for them to do, marquis has insisted on an estimate to get the ball rolling with a potential claim through the warranty company (which I don't think it will cover) and requested that the garage over estimate it to cover all costs.
This has come in at £2800!!!!!!!!
Now marquis are jumping up and down and said they have to discuss with directors and we just have to wait, as they now are saying that it's the MOT company problem (which they sorted) and trying to bounce it back to us. We know that the MOT company cannot be held responsible as there is only a three month window to claim.
Anybody else had an issue similar??