Our big mistake on going to the NEC last October2017, After looking around many of the motorhomes there, We decided to swap our van, It was only 18 months old then !. We thought we needed a extra bed as our daughter said she would not mind coming with us now and again, So we traded our nice Adria, in for a Burstner which was also nice, and a nice price!!!, We were told it will be ready Next April or May, So off we go to Spain for a few months, In April I phoned up to ask if any news on the new van, I was told week 26 and the phone wen't down, ( nothing else was said ) Week 26 is the end of June, and we had heard nothing, So we waited until the end of July, we heard nothing, So I wrote them a letter asking for my £5000 deposit back as there had been no contact and I did not want the van, also giving them 14 days to reply, On the following Monday My wife gets a call on her mobile, But we were in the hospital reception area, and lots of noise she could not hear who was calling, So the person on the phone said they would ring back in the afternoon, No call !! Two weeks go by, no contact, So on the 9th September I sent another letter giving them 7 days to reply, The next day we get a phone call saying the van is there waiting our collection, So we go of to the Malvern Show, and decided when it was over, to take a trip to Chesterfield unannounced, Arrived 9am one of sales staff was in but did not no anything about it ,The Director who was dealing with us was not in until 10am, but someone rang him to say we were there, At 10.15am I ask the salesman who was showing a couple around a van outside how much longer will he be, We were told he has been sitting at his desk for the last 10 minutes, Still no contact ! So we go into the showroom, and was told he will be with us in a few minutes, He finally comes across with the keys and we go and look at the new van, not much conversation, Oven Door was hanging off! light over the table would not stay fixed ! No awning, ( should have had a 5.5m with LED lights,) WE paid for a 120 watt Solar panel, Only fitted a 100watt, and so on and so on, Any way he said he would sort it all out and contact us when it would be ready, 17th September, A phone call saying the Van is ready for collection, Collected the van on the 18th, WE STILL DID NOT GET WHAT WE ORDERED, THE FIRM WHICH SOLD US THE VAN IS 3 HOURS DRIVE AWAY, SO IF YOU ARE GOING TO THE NEC, I HOPE IT DOES NOT TURN OUT TO BE A NIGHTMARE LIKE US !!!!!!
